Fake tracking number and product never received
Fake tracking number, product never arrived a month later, no point of contact emailed them several times. No response and no refund.
8 June 2026
Unprompted review
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2.3
Poor
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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No matter how good the product is it’s…
No matter how good the product is it’s taken 3 months to arrive !
Totally ignore any emails
1 June 2026
Unprompted review
Poor customer service
Ordered eye patches on 7th May, product finally arrived on 29th May but in that time I contacted them 6 times for an update with no response. Got sent details of the tracking number but that wasn't recognised on the Yodel system, so I was surprised when the product did eventually turn up. Customer service and tracking information is terrible. This is the first and only time I would order from Grace and Skin.
29 May 2026
Unprompted review
AVOID!
Parcel didn't arrive and cannot get any reply from seller. The advert was on social media and when you search there is no page or group!
Avoid 💯
1 May 2026
Unprompted review
SCAM SCAM SCAM DO NOT BUY
Total waste of time and money as didn't arrive Ordered 26th April, received tracking number, then nothing. Tried contacting yodel but they were told the parcel wasn't ready to send when they went to collect, and heard nothing since. Taking people's money and not providing anything for it. TOTAL SCAM
15 May 2026
Unprompted review
SCAMMERS
If I could give a minus score I would. Ordered from this 'company' and had a confirmation email. This was 2 weeks ago, despite emailing them via their website on 2 occasions, I have had no response and nothing has been shipped!! Avoid at all costs and don't waste your money. SCAM!!!
15 May 2026
Unprompted review
This company is a scam
This company is a scam. There is no customer service, no responses to e mails and no delivery of any item purchased.
27 April 2026
Unprompted review
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