I have been using grabr for almost 10 years. They have the worst customer service I have ever dealt with in any industry. They will just ignore support tickets they don't care to answer. They say... See more
Company replied
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See what reviewers are saying
Soy software developer y mi pedido era una batería original para mi notebook que no consigo en mi pais. El viajero fue muy correcto, claro y amable. El servicio me solucionó la situación. Estoy muy co... See more
Awesome service, used it many times and never got disappointed. Even when things went wrong (ironically on my first order), Grabr refunded me the whole transaction amount. And you can split payment in... See more
Company replied
It's services works pretty well, an It's a helping hand to avoid paying exorbitant international shipping taxes, especially in countries like Brazil, where you are pay more then the double on most... See more
Company details
Written by the company
Connecting the world through travel. Shop hard-to-reach items and a traveler headed your way will deliver it. #MyGrabrStory
Contact info
201 Spear St, Ste: 1100, 94105, San Francisco, United States
- https://help.grabr.io/hc/en-us/requests/new
- grabr.io
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The app doesn't work
The app doesn't work. I don't recieve any notifications about messages comming. Only emails.
9 May 2023
Unprompted review
Reply from Grabr
Hey Fernando, thanks for bringing this up! It's in our roadmap to enhance the messenger feature, hopefully we will release it in the next year.
Everything was great
Everything was great, the app is easy to use, is responsive and the contact its oretty much straight forward. Really easy to use overall
26 April 2023
Unprompted review
Easy and simple
30 April 2023
Unprompted review
Easy way to buy products from other countries
I've been using Grabr for a few years now and I've always gotten my products in a very easy and cost-effective way. I can buy products that are not sold in Brazil for a fair price. The app is simple and safe to use.
2 May 2023
Unprompted review
It's a good idea but....
It's a good idea to quickly get some products form overseas and it's fairly safe (I had no issues but I don´t want to guarantee it's safe).
The drawback is its cost, Grabr charges to the buyer and the traveler and the traveler charges his/her own fee, so summing this three fees the final costs it's only justified for urgencies.
22 April 2023
Unprompted review
Reply from Grabr
Hey Enrique, thanks for sending along this feedback, we will definitely pass it along to our team for review. For the past few years, most of our shoppers choose to continue using Grabr because they receive quality products, with a localized payment method, a Money-Back Guarantee and items handed out by trusted travelers.
The transaction was for about $800,,, and I was a bit afraid
The transaction was for about $800. Everything went smooth. GREAT!
14 April 2023
Unprompted review
Wonderful!
Wonderful, the company provides a great service. I am happy I would recommend it.
9 April 2023
Unprompted review
No one choice for orders from abroad
Always a perfect solution when shipment is either not possible or ridiculous expensive from abroad. Especially US to Europe or anything to APAC would otherwise hardly possible
6 April 2023
Unprompted review
This is the App you needed but didnt…
This is the App you needed but didnt know it was possible!
3 April 2023
Unprompted review
Grabr do not have a good customer experience. Worst experience ever
I tried to contact the grabr customer experience but they didnt answer me, so, i kept my huge problem and now i’m gonna have to deal with it myself, when they could help me if they wanted to!
26 March 2023
Unprompted review
Reply from Grabr
Sorry to hear this Vini! We are experiencing higher demand than usual, and this brought delays in our replies. Happy to look into this with you, we'll contact you to have this fixed asap!
The facility to open the order and the…
The facility to open the order and the time to receive the product.
23 March 2023
Unprompted review
Is not my first time
Is not my first time. Everything I bought arrived perfect & in time. The travelers I met were great.
After you make your order, you have different travelers & prices, this is excellent, you can choose which is the best for you.
21 March 2023
Unprompted review
The products were received on time and…
The products were received on time and as expected, great service I will continue using it.
21 March 2023
Unprompted review
Everything worked out and I got my item…
Everything worked out and I got my item just 3 days after ordering it!
15 March 2023
Unprompted review
Platform that allowed a great…
Platform that allowed a great communication
2 March 2023
Unprompted review
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