GoTickets Reviews 

25,007
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 22,966 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the official website is extremely easy to navigate, featuring clear event maps that help buyers find and select their desired seats quickly. Many people describe the online purchasing journey as a very smooth, straightforward step-by-step process that saves time and clearly displays total pricing. However, some customers also noted that ticket prices were significantly higher than expected because they inadvertently used a secondary resale platform. Some people were dissatisfied with unexpected cost adjustments, unclear seat locations, or encountering confusing insurance checkboxes during final checkout.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting an easy online process and quick website... See more

Website

People report ambiguous experiences with the website, as many customers find the platform easy to navigate,... See more

Order

Reviewers highlight ambiguous aspects of order, noting that while many consumers found the process of... See more

Price

Consumers find price to be ambiguous, with many reviewers highlighting affordable costs, cheaper rates... See more

Service

Customers had ambiguous experiences with service, as many reviewers praised the quick, fast, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All I want to do is purchase a ticket for my grandson and myself I’m not interested or do I have the money to purchase anything else at this time I’m a retired grandfather just trying to spend time wi... See more

Rated 4 out of 5 stars

Easy - however, I was confused by the ads at the end of the transaction. I purchased ticket protection and thought the first ad was to activate my insurance VERY VERY Confusing. Please do not place a... See more

Rated 4 out of 5 stars

Was able to secure tickets. Billing process was not smooth unfortunately. All the additional sales attempts were not welcome

Rated 4 out of 5 stars

I had a hard time placing my order. I kept getting error messages but it finally went through


Company details

  1. Event Ticket Seller
  2. also in
  3. Online Marketplace

Written by the company

Welcome to GoTickets, your ultimate destination for securing tickets to the most sought-after live events! At GoTickets, we are passionate about bringing you closer to the experiences you cherish most. We take pride in our commitment to delivering a 100% buyer guarantee with every ticket purchase. We understand that attending live events is about more than just being there; it's about creating memories that last a lifetime. That's why we stand firmly behind every ticket we sell. When you choose GoTickets, you're not just buying a piece of paper; you're investing in an experience you'll treasure forever. Thank you for choosing GoTickets as your ticket marketplace of choice. We look forward to being a part of your journey in experiencing the magic of live events. Join us today, and let's create memories together, one ticket at a time.


Contact info

  • 1313 North Market Street, Suite 130-C, 19801, Wilmington, United States

  • gotickets.com

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(25,007)

23,302 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed customer

My ticket was stolen out of my package and then they delivered an empty package. Told me because it was delivered the thief will get away with it since they can’t deactivate tickets and refuse to help. Most of the time you call them and you will speak to a bot who will tell you all of customer service can’t help you since they are helping events that are happening today which the bot will then send you a chat link. Talk to another bot who is also unhelpful. Something will go wrong for you when you buy from this website and you will lose your money don’t fall for the fake 5 star reviews, read them because most of them aren’t even a sentence long

9 October 2026
Unprompted review
Rated 3 out of 5 stars

I want to view actual seat options

I booked my tickets to a specific row, but I would have liked to see what my actual seat options were. I would prefer a seat as close to an aisle as possible, even if that means I have to sit farther back, but the site doesn't show you your specific seat location within the row.

29 October 2026
Rated 5 out of 5 stars

Easy to find the prices

I loved how you could mouseover the section of the arena you wanted, and it would show the lowest price for that area. That made it much easier than scrolling through the ticket prices and hunting the section associated with it.

29 October 2026
Rated 1 out of 5 stars

Orders cancelled regularly - seller is not verified

This company is a reseller of tickets and does not verify the seller until after the order is placed. I have placed orders and had them canceled and tried to reorder, and the price went up significantly. According to gotickets.com, the seller could not be verified so my order was cancelled. They should be verified before they are even posted for sale!

27 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look