Ordered some cooking items and paid 19.99 shipping for anywhere in the world, as advertised. But no one mentioned duty fees. DHL held me to random wanting more than item cost to deliver in the US. Thi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I gave away a really useful product to a friend and tried to buy a replacement. I had difficulties as they stop producing this model, I found it on GoSupps website and placed an order. Their response... See more
Company replied
29/1/26 Thank you for your swift reply. Order number update as requested #2500341514. Second time ordering specific cat food that I can’t get while I’m here in the US. Ordering & shipping were ex... See more
Company replied
It might seem like a small thing, but being able to get something I genuinely needed (and couldn’t find anywhere else) made a big difference. I was a bit unsure at first since I hadn’t used GoSupps be... See more
Company replied
Company details
Written by the company
BIGGEST Supps Selection on Earth!
Contact info
United States
- +1 (844)-467 8777
- Hi@GoSupps.com
- gosupps.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product, quick delivery.
Product (Le Labo Another13 100ml) is exactly as expected in perfect condition. Postage/delivery was quick and communication was clear when there was a slight delay.
Website easy to navigate and process purchase.
22 February 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Chloe 😊
We are really happy to hear that your Le Labo Another13 arrived in perfect condition and that the ordering process on our website was smooth and easy to navigate. It means a lot to us that you noticed the quick delivery and clear communication as well. 😀
Your support truly motivates our team to keep providing the best products and service possible. We look forward to serving you again soon at GoSupps. 🚀
I ordered tea rose Amber they send me…
I ordered tea rose Amber they send me normal tea rose
2 March 2026
Unprompted review
Reply from GoSupps.com
=== Order Under Verification ===
Please update this review with the order number so we can investigate further and fix the issue immediately.
my order number s 2500358227
my order number s 2500358227, I placed order "annurca plus hair 360 capsules" in feb 21, 2026. I paid $239.98 including shipping charge $19.99. after that feb.26, the DHL waybill number 354022401 from gosupps com, asked me the pay the duty $142.92. otherwise, I can not get the merchandise. I think it is totally nonsense.
26 February 2026
Unprompted review
Reply from GoSupps.com
Hello Steven, we see multiple reviews from your side, our Customer Care Team will investigate the case since we have the order number now.
Just like the customer service with…
Just like the customer service with this online shop. All my quarries were attended to and I managed to make orders and received my all my items successfully on time
28 February 2026
Unprompted review
Reply from GoSupps.com
Thanks so much David 😊
We are really glad to hear that our customer service made a positive impression and that all your queries were handled smoothly. Making the ordering process easy and stress free is always our goal 📩
It is wonderful to know your items arrived successfully and on time. Your support truly motivates our whole team to keep delivering great service every day 🌟
We look forward to serving you again very soon 😀
Got best nutrition supplements for my…
Got best nutrition supplements for my daughter they have international brands available on their website, bit expensive because of customs and all but totally worthy if you want to experience something top notch.
18 February 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Bhimrav 😊
We are truly happy to hear that you found the best nutrition supplements for your daughter and that you value the availability of international brands on our website 🌍
We understand that customs can sometimes add to the overall cost, and we really appreciate your understanding and support. Your trust in our quality and service means a lot to our whole team 💊
We look forward to serving you again very soon 😀
Packaging was very good all items…
Packaging was very good all items arrived on time and intact. Really love it thakyou gosupp for amazing service.
25 February 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Shawn 😊
We are really happy to hear that your items arrived on time and in perfect condition. Careful packaging and reliable delivery are things we truly focus on for every order 📦
Your kind words mean a lot to our whole team and motivate us to keep providing amazing service every time 🌟
We look forward to serving you again very soon 😀
Unreal customer care.
Unreal customer care.
Got charged 12 euro for disbursement fee by FedEx.
Contacted GoSupp, and they refunded it and told me to contact them regards future supplier to change delivery company.
Great help by Rick James
26 February 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Frank 😊
We are really glad to hear that the issue was resolved and that the disbursement fee was refunded quickly. It is great to know Rick James was able to assist you and provide clear guidance for future deliveries 🚚
Your feedback means a lot to us and we are always here to help make the process smoother every time 🌟
We look forward to serving you again very soon 😀
My sticker arrived printed in Germany
My sticker arrived printed in Germany, and I sent a video to support but received neither a refund nor a reply. I lost 100 dollars.
26 February 2026
Unprompted review
Reply from GoSupps.com
==== Order Under Verification ====
Hello Susanne,
We didn't get the issue exactly for the "sticker arrived printed in Germany".
We kindly ask you to please update or share your review with your order number so we can urgently investigate what happened and resolve this for you as quickly as possible.
The expiry dates were far out
The expiry dates were far out, which matters a lot for supplements. Felt good that I wasn’t getting old stockk…
12 February 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Jazzz 😊
We completely agree that long expiry dates are very important when it comes to supplements, and we are so glad you felt confident knowing you received fresh stock 📦
Providing high quality products with great shelf life is something we truly care about, so your feedback means a lot to our whole team 🌟
We look forward to serving you again very soon 😀
They are too consistent with the…
They are too consistent with the service! Really appreciate the delivery speed and range of products!!
19 February 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Brad 😊
We truly appreciate your kind words about our consistency and service. It makes us so happy to know that our delivery speed and wide range of products met your expectations 🚚
Your support motivates our whole team to keep providing reliable service every single time 🌟
We look forward to serving you again very soon 😀
Being here in New york its often…
Being here in New york its often impossible to find specific European brands. Gosupp has been a game changer for my health routine. They have wide range of different products from every brand.
19 February 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Sofia 😊
We are so happy to hear that we could help you find those specific European brands in New York and support your health routine. That truly means a lot to us 🌍
Our goal is always to offer a wide range of trusted products from different brands so everyone can find exactly what they need in one place 💊
We look forward to serving you again very soon 😀
Found most genuine supplements in…
Found most genuine supplements in market! They have best quality of nutrition supplements for all!
19 February 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Agata 😊
We are truly happy to hear that you found our supplements genuine and of the best quality. Providing trusted nutrition products for everyone is exactly what we strive for every day 💊
Your kind words mean so much to our whole team and motivate us to keep delivering excellence 🌟
We look forward to serving you again very soon 😀
Hidden customs fees and refund issues
Title: Avoid if you are in Europe - Hidden customs fees and poor refund policy
Review: I had a very frustrating experience with GoSupps. I ordered a product for €60, but later decided I didn't want it. Instead of a full return, they only offered a 60% partial refund if I kept the item. I agreed, thinking it would be a fair compromise.
However, nobody warned me about the hidden costs. Now, weeks later, I received an invoice from FedEx for an additional €20.94 in customs duties and handling fees. In the end, between the lost 40% of my refund and these new taxes, the "deal" turned out to be a total waste of money. There is a complete lack of transparency regarding import fees for European customers. I do not recommend this store.
23 February 2026
Unprompted review
Reply from GoSupps.com
We are truly sorry Boris to hear about your experience and understand how frustrating unexpected customs invoices can be.
We would really appreciate it if you could kindly share or update your review with your order number so we can investigate your case in detail and see how we can assist you further and resolve this properly.
Your feedback is important to us and we would truly value the opportunity to make this right.
Really love gosupp their delivery…
Really love gosupp their delivery process was smooth and seamless! Highly recommended!
15 February 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Margot 😊
We are so happy to hear that you loved your experience and that the delivery process felt smooth and seamless from start to finish 🚚
Your recommendation truly means the world to us and motivates our whole team to keep doing their best every single day 🌟
Looking forward to serving you again very soon 😀
I have ordered from gosupp a few times…
I have ordered from gosupp a few times now & they never disappointed me!! The website is easy to navigate and my recent order arrived sooner than expected! Packaging was good and everything was intact!
21 February 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Valentina 😊
We truly appreciate your continued trust in us and we are so happy to hear that everything arrived sooner than expected and in perfect condition 📦
It means a lot to know you find our website easy to navigate and your orders consistently smooth and reliable 🌟
We look forward to serving you again very soon and keeping this great experience going 😀
I like the supplements available on…
I like the supplements available on website, wide range to choose from. I recently ordered 3 supplements from website and quality was superb.
19 February 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Tony 😊
We are so glad you enjoyed the wide range of supplements on our website and that the three you ordered met your expectations in quality. That truly makes us happy 😀
Your feedback means a lot to our team and motivates us to keep delivering the best every time. We look forward to your next order 🌟
Be aware of hidden costs
Be aware: this company does NOT clearly disclose that products ship internationally or that import duties may apply. I paid high shipping, then was hit with unexpected customs and processing fees at delivery.
This lack of transparency is extremely frustrating and misleading. Buyers deserve full cost disclosure upfront.
20 February 2026
Unprompted review
Reply from GoSupps.com
We are truly sorry Maria to hear about your experience and completely understand how unexpected customs and processing fees can be frustrating.
We always aim to be as transparent as possible regarding international shipping and potential import duties that is clearly mentioned in our Shipping Policy section, and we sincerely apologize if this was not clear enough in your case. That is never our intention.
Could you please consider updating your review with your order number so we can investigate this immediately and review exactly what happened with your shipment? We would really appreciate the opportunity to look into it and assist you properly.
Your feedback means a lot to us and helps us improve our communication and service for all customers.
Excellent
Excellent, easy to use website. Really quick delivery to uk. Impressed.
19 February 2026
Unprompted review
Reply from GoSupps.com
Thanks a lot Christine 😊
We are so glad you found our website easy to use and that your delivery to the UK was quick and smooth. Your kind words truly make our day 😀
It means a lot that you are impressed with your experience. We look forward to serving you again very soon 🌍
I got my package yesterday and really…
I got my package yesterday and really love the quality of supplements. Gosupp is really best
17 February 2026
Unprompted review
Reply from GoSupps.com
Thank you so much Alyana 😊
We are so happy to hear that you received your package and that you love the quality of the supplements. Knowing that you are satisfied truly means a lot to our entire team. 📦
Your support and kind words motivate us to keep delivering the best every time. We look forward to serving you again very soon 😀
Recently got my package from gosupp…
Recently got my package from gosupp delivery took time but they answered all my queries they have provided all details of tracking and shipping was smooth
14 February 2026
Unprompted review
Reply from GoSupps.com
Thanks so much Rehan 😊
We truly appreciate your patience and are glad our team was able to answer all your queries and provide clear tracking details. It means a lot to know the shipping process felt smooth for you 📦
Your support motivates us to keep improving every day and delivering the best possible experience. We look forward to serving you again soon 😀
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