Ordering easy, Kept me up to date on shipping which was fantastic, package was great Styrofoam so no break or crack. The only thing is I wish the picture was darker and I wish they offered a light g... See more
Company replied
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Review summary
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Based on these reviews
I purchased a personalized Xmas ornament for each of my grandchildren. I had no idea they were so fragile. My granddaughter took hers out of the bag and immediately dropped it and it broke in half. It... See more
Company replied
Ordered a shirt for my daughter's first Mother's Day. It was well made, featuring charming, colorful graphics that bring a joyful, festive feel to the day's celebrations. I know she will love it!
Company replied
GOSSBY was most helpful - after I submitted the order, I realized I had placed the images in the wrong order. They happily went into the order and rearranged the images so that they were placed corre... See more
Company replied
Company details
Written by the company
At Gossby, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.
Contact info
6901 Riverport Dr, 40258, Louisville, United States
- (585) 366 8846
- support@gossby.com
- gossby.com
4.3
Excellent
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the heart shaped stone for my…
I ordered the heart shaped stone for my mother for a Mother's Day gift. It really looked nothing like the picture. In the picture the stone was gray. It came in a light shade of blue. The lettering looks more scripted than the letters I'm typing now. Also was smaller than excepted.
21 March 2026
Unprompted review
Reply from Gossby
Hi Jamie,
I am Von, from Gossby Wecare team. On behalf of my company, I'm sincerely sorry that you received the product in that bad condition. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation.
I would like to take the opportunity to assist you further in this matter. To help me locate your order, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you <3
Sent to wrong address!
16 March 2026
Unprompted review
Reply from Gossby
Hi, Jo! I’m Eldielyn from Gossby Wecare Team. I’m truly sorry to hear about your experience. I completely understand how frustrating this must have been.
I’d like to personally assist you further with this matter. We’ve sent you a request for a bit more information so we can thoroughly review the address on your order and work toward the best possible resolution for you.
Looking forward to your reply and the chance to make this right.
Slow, poor quality print
Product took quite a while to arrive, didn't realise it was being drop-shipped from China when I ordered as the site looked like it was in the US. When it did arrive print of product was poor, not photo quality like it looked in the advert for the product, quality of the jigsaw pieces is fine.
18 March 2026
Unprompted review
Reply from Gossby
Hi, Colin! I’m Eldielyn from Gossby Wecare Team. I’m truly sorry to hear about your experience, especially with the longer delivery time and the print quality not meeting your expectations. I completely understand how frustrating this must have been.
I’d like to personally assist you further with this matter. We’ve sent you a request for a bit more information so we can thoroughly review your order and work toward the best possible resolution for you.
Looking forward to your reply and the chance to make this right.
Highly Impressed!!!
GOSSBY was most helpful - after I submitted the order, I realized I had placed the images in the wrong order. They happily went into the order and rearranged the images so that they were placed correctly -no hesitation on their part. The hat arrived two weeks early - so HAPPY she will be able to wear it while it's still cold outside. Highly Impressed!
16 March 2026
Unprompted review
Reply from Gossby
Hi Laurel, thank you so much for your kind words! We’re really glad to hear you had a great experience with our team. Your feedback truly means a lot to us and keeps us motivated to do even better.
We look forward to supporting you again in the future. If you ever need anything, feel free to reach out to us at support@gossby.com
.
Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you there!
Misinformation/Deception
The company promotes they are a US based company in Louisville Kentucky, Awesome. So, I ordered a personalized puzzle for my cousin. I was shocked when it said almost 3 weeks to deliver, when the gift was going to the same town...Louisville. Turns out they have warehouses in the US, Australia and UK. Why then did my gift come all the way from China? I felt deceived and wont be doing business with this company ever again.
5 March 2026
Unprompted review
Reply from Gossby
Hi! I’m Eldielyn from Gossby Wecare Team. I completely understand how disappointing it must have been to wait longer than expected, particularly for a special gift meant for your cousin. This is not the experience we want for our customers, and we regret that we fell short in this case.
I’d like to take this opportunity to assist you further. We’ve sent you a request for more information so we can review the issue with your order and work toward the best possible solution for you.
Looking forward to your reply and the chance to make this right.
Reply from Gossby
Thank you for the kind words, Ken! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there!
Great company, fast informed ship
Ordering easy, Kept me up to date on shipping which was fantastic, package was great Styrofoam so no break or crack.
The only thing is I wish the picture was darker and I wish they offered a light grey poodles as the color I choose you can BARELY see the wings.
16 March 2026
Unprompted review
Reply from Gossby
Hi Christine,
I’m Jill from the Customer Service team. Thank you so much for your kind words and for taking the time to leave a review! I’m thrilled to hear that your order arrived safely and that our updates helped keep you informed along the way.
I really appreciate your feedback about the picture’s brightness and the color options. I’d like to take this opportunity to assist you further. We’ve sent you a request for more information so we can review the issue with your order and work toward the best possible solution for you.
Thank you again for your support, and we hope to serve you even better next time!
My product was snail mailed to me email…
My product was snail mailed to me email address ! I had to go and pick it up !
The tracker was worthless.
16 March 2026
Unprompted review
Reply from Gossby
Hi Patrick,
I’m Jill from the Customer Service team. I completely understand how frustrating it must have been to have your order sent to your email instead of arriving directly, and I’m truly sorry for the inconvenience this caused.
I’d like to take this opportunity to assist you further. We’ve sent you a request for more information so we can review the issue with your order and work toward the best possible solution for you.
Looking forward to your reply and the chance to make this right.
Thank you!
The order didn't look like the picture
The order didn't look like the picture. I left a review describing the problem, as there wasn't a place to contact customer support about the order. They said on the review they would respond. Which they did, but they never responded after I emailed them back. And when I went to update my review just now, I see that they have deleted my review. So apparently that's why there are no negative reviews, not because their product is so great. Very poor customer service.
12 December 2025
Unprompted review
Reply from Gossby
Hi! This is Robill from the Customer Service team at Gossby. I completely understand how disappointing this situation must be, and I sincerely apologize for the frustration it has caused.
I’d be more than happy to assist you further. We have sent a request asking for a few additional details so we can carefully review the issue and your previous emails.
We look forward to your reply and the opportunity to make this right.
The item purchased is not really what I expected
The item purchased is not really what I expected. It's a heart shaped ring dish with a photo of my daughters cat, saying My Humans are Getting Married. Very cute, however the ring dish had a sticky feel to it. Where the writing and photo of cat is. It's like a transfer sticker or something like that. Just disappointed in the quality. Probably won't give it to my daughter.
15 March 2026
Unprompted review
Reply from Gossby
Hi! This is Eldielyn from the Customer Service team at Gossby. I completely understand how disappointing this situation must be, and I sincerely apologize for the frustration it has caused.
I’d be more than happy to assist you further. We have sent a request asking for a few additional details so we can carefully review the issue and assist you further.
We look forward to your reply and the opportunity to make this right.
Perfect product and very quick…
Perfect product and very quick shipping. Highly recommended.
14 March 2026
Unprompted review
Reply from Gossby
You are more than welcome, Cliff! Thank you very much indeed for taking the time to leave us a review. We hope that you will have lots of great moments with Gossby and we look forward to serving you for many years to come.
Let's join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you!
-Luna-
Brilliant from start to finish!
Brilliant from start to finish!! Customer service was so helpful in checking my order status and shipping time and even after it arrived! Best in class
15 March 2026
Unprompted review
Reply from Gossby
Thank you so much for your wonderful feedback! 😊 We’re absolutely thrilled to hear that you had a brilliant experience from start to finish.
It means a lot to know that our support made a positive difference even after your order arrived. Providing the best possible service for our customers is always our top priority.
Thank you again for your kind words and for choosing us. We truly appreciate your support!
Join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you then!
Truly exceptional support
Truly exceptional support! They helped me after a negligent courier lost my package containing my first Father's Day gift. They responded immediately and were incredibly helpful. They solved the problem by understanding my needs and desires. Kim was incredibly kind. Thank you!
14 March 2026
Unprompted review
Reply from Gossby
Thank you so much for your kind words! We’re thrilled to hear that Kim and our team were able to help resolve the issue and make sure your Father’s Day gift reached you. We completely understand how important these special moments are, and it means a lot to us that we could support you through this.
Your feedback truly brightened our day — thank you for taking the time to share it!
Join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you then!
Beautiful product, great communication.
My memorial dog canvas turned out even better than it looked online. The seller was in constant communication, let me know when it shipped, and alerted me as soon as it arrived. Beautiful piece and excellent service — absolutely worth 5 stars.
13 March 2026
Unprompted review
Reply from Gossby
Thank you for taking the time to share your experience with us, Anna. We very much appreciate it! We believe that this memorial canvas will be a treasured keepsake that always reminds you of beautiful memories with your beloved dog.
Join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you then!
My personalized order arrived in a…
My personalized order arrived in a damaged box and the item was damaged because of it. It no doubt happened during the shipping process. I contacted customer service on Feb. 27th and they promptly sent me another. It came to me in tact and beautiful on Mar. 13th. I couldn't have been happier. 😃🥰
27 February 2026
Unprompted review
Reply from Gossby
Thank you so much for sharing your experience, Lori! We’re really sorry your first order arrived damaged, but we’re thrilled that the replacement reached you safely and that you’re happy with it.
We truly appreciate your patience and understanding, and it means a lot to know that we could make things right. Thank you for choosing Us, and we can’t wait to help with your next personalized order!
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
It's second time I order from this site....
It's second time I order from this site, and not the last time. The website is easy to navigate, customisation is amazing and easy to use.
It was a gift that had to be shipped to another adress... easy to apply and it was delievered a 10 days ahead schedule... SO I rate it 5/5
13 March 2026
Unprompted review
Reply from Gossby
Thank you for the amazing review, Mette! We’re so happy your gift arrived early and that you enjoyed our customization process. Can’t wait to see you back for your next order!
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
Took too long and broken upon receipt.
It took way too long and when finally arrived flower was broken. Very disappointing !
13 March 2026
Unprompted review
Reply from Gossby
Hi! This is Robill from the Customer Service team at Gossby. I completely understand how disappointing this situation must be, and I sincerely apologize for the frustration it has caused.
I’d be more than happy to assist you further. We have sent a request asking for a few additional details so we can carefully review the issue and assist you further.
We look forward to your reply and the opportunity to make this right.
Reply from Gossby
Hi Sherry, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
Reply from Gossby
Thank you for the kind words, Gayle! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there!
I ordered a Mother’s Day shirt for my…
I ordered a Mother’s Day shirt for my wife. And I accidentally ordered the wrong size. They showed me my mistake and encouraged me to order again. Even gave me a discount for my replacement order.
Best customer service!!!
6 March 2026
Unprompted review
Reply from Gossby
You are more than welcome, Charles! Thank you very much indeed for taking the time to leave us a review. We hope that you will have lots of great moments with Gossby and we look forward to serving you for many years to come.
Let's join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you!
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