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Gosh Copenhagen Reviews 924

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TrustScore 5 out of 5

4.8

Cosmetics Store
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Rated 5 out of 5 stars

I absolutely love Gosh, good quality products and cruelty free! So glad they have their own website available to UK customers.

Rated 5 out of 5 stars

I ordered the blusher I use from Gosh 3 days ago. I was pleasantly surprised when it arrived with some free testers. I was also pleased with the delivery time. Great service 😃

Rated 5 out of 5 stars

I bought a few GOSH lip liners in London. I needed something with maximum staying power with no need to reapply. GOSH lip liners do not budge! I bought the red and antique rose. They don't stain your... See more

Company details

  1. Cosmetics Store

Written by the company

GOSH Copenhagen er en dansk ejet familievirksomhed, som blev stiftet for 75 år siden og har egen dansk produktion i Lynge. Vi stræber altid efter at levere kvalitets produkter til en pris alle kan være med på.

Contact info

4.8

Excellent

TrustScore 5 out of 5

924 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Not worth the money

Not worth the money! I purchased a lipstick and thought I would have a pleasant experience with it, as it was not the cheapest lipstick I bought for myself. However it turned out the other way around. The shade was not the one advertised on it, as it was way more neutral. Definitely not having the beautiful dark pink touch that was supposed to have. Additionally, the lipstick was already damaged despite the packaging never being opened. Moreover, when trying the lipstick for the first time…it broke! And no, I did not took the lipstick entirely out! I only open it as much as needed to use it. Nevertheless, it broke when I pressed it on my lower lip. Didn’t even get the chance to do one lip. Never in my 31 years had such an experience with a lipstick. I would never recommend anyone to buy lipsticks from Gosh Copenhagen!

30 December 2023
Unprompted review
Rated 5 out of 5 stars

Love a freebie

I ordered the blusher I use from Gosh 3 days ago. I was pleasantly surprised when it arrived with some free testers. I was also pleased with the delivery time.
Great service 😃

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

I have been waiting for my order for 27 days. When I purchased it the delivery option was for 1-2 days. I have sent numerous emails asking for the whereabouts of my order and have requested a refund, yet have had no reply whatsoever. Worst online shopping experience ever. GOSH is no longer in any of the shops in my area either.

13 August 2023
Unprompted review
Gosh Copenhagen logo

Reply from Gosh Copenhagen

Dear Sam
Thank you for reaching out to us with your experience.

I'm sorry that you haven't been able to reach our costumer service team. All our internal systems were shut down to protect our company, since we suffered a cyberattack a couple of weeks ago :-(

We are slowly recovering now, and have just this week sent out a servicemessage. I'm sorry that you haven't heard from us earlier, but our e-mail systems has been down also.

We regret to inform you that we first expect to be able to send your orders out within next 1-2 weeks from now, so if you want us to cancel your order please let us know asap, and we will do a refund back to you.

We truly regret the inconvenience and hope for your understanding - as a token of our gratitude for your patience, we are enclosing an extra gift ❤️

For any contacts during this situation please e-mail us on: webshop@gosh.uk

Have a nice day!

Kindest regards

Laura
Gosh Copenhagen

Rated 1 out of 5 stars

Pretty sure it is a fake site

Pretty sure it is a fake site. Gutted. Ordered £35 worth of make-ups (giant sun powder, mascara and eye shadow) and still waiting for further delivery information. Sent and email on the 'noreply' email address given on my booking which failed to send. What do I do now?

22 July 2023
Unprompted review
Gosh Copenhagen logo

Reply from Gosh Copenhagen

Dear Claire
Thank you for reaching out to us with your experience.

I'm sorry that you haven't been able to reach our costumer service team. All our internal systems were shut down to protect our company, since we suffered a cyberattack a couple of weeks ago :-(

We're definitely not a fake site and I hope you will enjoy your products when they arrive :-) There is no risk buying from GOSH.

We are slowly recovering now, and have just this week sent out a servicemessage. I'm sorry that you haven't heard from us earlier.

We regret to inform you that we first expect to be able to send your orders out within next 1-2 weeks from now, so if you want us to cancel your order pls. let us know asap, and we will do a refund back to you.

We truly regret the inconvenience and hope for your understanding - as a token of our gratitude for your patience, we are enclosing an extra gift ❤️

For any contacts during this situation please e-mail us on: webshop@gosh.dk

Have a nice day!

Kindest regards

Laura
Gosh Copenhagen

Rated 5 out of 5 stars

Quality products

I absolutely love Gosh, good quality products and cruelty free!
So glad they have their own website available to UK customers.

16 October 2022
Unprompted review

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