Gordon Ramsay Restaurants Reviews 

224
TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

Hells kitchen Vegas was average at best. Terrible when you consider the price. We had the beef Wellington which was a average at best. The lobster risotto was excellent. The environment was a little n... See more

Rated 2 out of 5 stars

Plane Food - Heathrow Terminal 5 Continuing drop off in customer service. Unwelcoming staff, over 15 mins to take order. Good good on this occasion but things have been overlooked on prior trip. G... See more

Rated 1 out of 5 stars

Bread Street Kitchen in E-burgh. -------------------------------- Staff were OK (with a few quirks that I could stand). The kitchen has recurring issues reported here for various locations:... See more

Rated 4 out of 5 stars

The staffs are very friendly , outstanding service from the entire team . We had a wonderful dinner

Company details

  1. Restaurant
  2. Family Restaurant

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Explore Michelin star chef Gordon Ramsay's diverse collection of London and international restaurants. Experience excellence in fine food. Book today.


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2.3

Poor

TrustScore 2.5 out of 5

224 reviews

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2.3

All reviews

(224)

27 reviews in the last 12 months

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Rated 3 out of 5 stars

Had breakfast at Gordon Ramsey’s at…

Had breakfast at Gordon Ramsey’s at Heathrow T5. Had to queue for 20 mins to get in. Once in I found that 30% of the restaurant was closed off and many empty tables. They have 50% of the staff, apparently. Food was ok…quite a long wait.. Don’t go in unless you have an hour plus to spare before your flight.

27 March 2022
Unprompted review
Rated 1 out of 5 stars

S T O P EMAILING ME!

I have unsubscribed from the newsletter a dozen times and continue to receive them. SO annoying. I even called your team and was told to email your Guest Relations team...the email I was given was incorrect!

PLEASE STOP emailing me!

6 March 2022
Unprompted review
Rated 5 out of 5 stars

We dined today at the Gordon Ramsey…

We dined today at the Gordon Ramsey restaurant in London called Heddon Street Kitchen. The staff were friendly and welcoming especially Chris and Florenza who took great care of us. We had a fantastic Sunday roast. We will be back soon.

27 February 2022
Unprompted review
Rated 4 out of 5 stars

Battersea power station pizza was…

Battersea power station pizza was served piping hot to our table. Really nice concept and good price

Wings didn’t quite work. Chunky and lacked taste. Strange marinade some kind of fusions didn’t make the wings any better

17 February 2022
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, ordered wellington,risoto and french fries,the fries were the best part.i’m no chef, and i make better risoto with the box from trader joes.I feel stupid spending that much money on stinky, literally stinky food.
He should spend less time on his shows and more time on his kitchens, the restaurant its pretty expensive so we should receive quality food, like he always claims he does.
I hope he read this and make a change because i made an effort coming here specifically from costa rica…bad investment.

6 February 2022
Unprompted review
Rated 1 out of 5 stars

Gordon would be disappointed

I paid 36.00 for a pub burger with truffle fries at Caesars AC. I was disgusting like a dried up hockey puck. The burger sauce had no favor and Gordon Ramsey would gag on it if he ever tasted it. The fries were cold and the lettuce was so wilted.

3 February 2022
Unprompted review
Rated 5 out of 5 stars

We have just returned from Heddon…

We have just returned from Heddon Street Kitchen where we had the beef Wellington experience. Unfortunately the main meal was not to our liking. However the service was exemplary. I would particularly like to thank Fioneza who really took the time and interest in us to make sure that we left the restaurant feeling cared for and happy. We could clearly tell that this was so important to her and and a true sign of a great restaurant. We will definitely be back and this really is down to her - so massive thank you Fioneza

1 February 2022
Unprompted review
Rated 5 out of 5 stars

Heddon Street Kitchen - Amazing Staff

We booked a tablet for 4pm on 20.12.21 for my boyfriend's birthday, I called as we were running late.

They held our table for us. We preferred a booth table, asked on the off chance, they without hesitation moved us and the table was ready before we even sat down.

We couldn't have asked for better service and the food was devine. A gentleman serving us discreetly (my partner doesn't like a fuss) delivered a desert to our table without our knowledge with 'Happy Birthday' piped in chocolate. I can not recall his name but please do pass our thanks over to him.

Only thing I would recommend is to go for their offer as it more expensive by not taking it but this was our error.

27 January 2022
Unprompted review
Rated 1 out of 5 stars

Covent Garden Street Burger. You are better off on the street which is where it looks like the staff sleeps.

Booked a table for my sons birthday and Xmas eve. When I made the booking I asked and was told our dog was fine to come along. Walked through the hammering rain to get to the restaurant to be told by the waitress in barely legible English that they don't take dogs, I explained we had booked with the dog for them to ask another who said the same. They said they would get the manager who came out and said they do allow dogs but not ours as it was massive, again in worse English than the last one. I explained it is actually classed as a medium dog and as he could see it sat without moving all the time we were there. I asked him why and he said the other customers wouldn't be safe. I explained that it was a £3000 pedigree Hungarian Vizsla that had had another £2000 spent in its training and as he wasn't wearing a face mask over his disgusting looking beard, he was more of a danger to the customers than my dog.
The irony of all of this was, every restaurant we passed in Covent Garden was packed In here, 1 table of 3 people, if my dog did eat them it would barely fill him up.
Being a Gordon Ramsay place you expect some level of professionalism, not 3 staff who could barely converse with the customers and had less brain cells between them than the dog.
Shake Shack was packed, waited 20 mins and had great burger in the market and they even did dog meals and treats. Poke your dirty looking little 2nd rate burger bar.

3 January 2022
Unprompted review
Rated 1 out of 5 stars

DISGUSTED AT THE AWFUL RESTAURANT

Giving the 1 star as I can't write my review without giving 1. Gordon Ramsay should visit some of "his" restaurants. The reviews are awful!! Bar & Grill in London 5th December. We travelled from Hull for wedding anniversary meal. Absolutely awful. Husband had food poisoning from this place and that ruined our time in London. Poor Grosvenor Square got the little he ate. Absolutely disgrace. The waiters fob you off with any excuse if you complain!!! They don't care. Undercooked meat. Cold vegetables. Hard lumps of bone marrow in the gravy (waiter said it was normal). They'd basically put a dead baby chicken on my plate smothered in pesto. Where do they get these 'chefs' from? The full lot of waiting staff are a joke. No customer service in sight. Talking and laughing at customers. Over £300 the visit cost us in fuel (Hull/London) etc... should have dined at Greggs or Costa and stayed in Hull. Still... the 1 star is for the memory. Was that bad I'll never forget it. Not a fan of Gordon anymore. He quite clearly has nothing to do with all these restaurants and if he has got something to do with them, other than his name being lit up, I'd take my name off them until you get a new chef and trained staff that act with empathy and kindness and don't act like they're still at kindergarten. Roll on next year, we've booked an all you can eat Sunday lunch in Hull for £25. Cant wait.

26 December 2021
Unprompted review
Rated 5 out of 5 stars

The Narrow by Gordon Ramsey

The Narrow by Gordon Ramsey
We had booking with frend of mine for Sunday 24 of October. We were welcomed by two nice ladies and sitted on table with nice vew at the river. The restauant was almost full still the atmoshere was piecful and relaxed. Our waiter - Emanuele did great job - quick and yet unobtrusive. Freiandly chat contributing the entiere atmosphere. The food was great as well as the drinks.
Definitely a place which we will be visiting frequently in the futre

5 December 2021
Unprompted review
Rated 2 out of 5 stars

We were seated on a table for 4, 6 of us

We were seated on a table for 4 , we had pre booked for 6 of us , seated next to a draughty window, until we complained , we were charged for three bottles of wine we only had two had to sort that out, the bill was over six hundred for six of us and there was nothing we had to eat that warranted that price , perhaps they not expecting return customers, when asked if Gordon was coming they laughed and said no it has to be spot on when he’s there ?

2 December 2021
Unprompted review
Rated 2 out of 5 stars

Hugely disappointing

We went there for sunday lunch for
grandsons 17th birthday. The restaurant was cold as were the vegetables which we sent back. Waited half hour for meals but no offer of bread or anything while we waited. Mens toilet was minging. Cant imagine gordon Ramsey eating here or if he ever has. A ordinary uninspiring restaurant with top restaurant prices. We had the roasts which were luke warm and the rest had burgers which all agreed were just ok. Definitely never going back

29 November 2021
Unprompted review
Rated 3 out of 5 stars

Visited the Reading branch at the…

Visited the Reading branch at the Oracle. Slightly disappointed at wait times and especially annoyed at people who turned up after us getting served their food first! Wondering if this was why our food was cold. Cant fault the customer service but the shift manager tried to fob us off with feeble excuses, expecting us to eat the sub standard food, but at least it was replaced with a warm meal. Not sure if we'd return, may be better on a week day when there's less chaos amongst volume of staff on a Saturday.

29 November 2021
Unprompted review
Rated 5 out of 5 stars

Street Burger- Reading

I went to the restaurant in Reading and I can say the food and service was excellent and couldn’t be faulted. The food was so good and came very well portioned. I believe our experience was made even better by the service the staff gave in particular one waitress who I believe went by the name Sophia. Even though she was not our waitress she answered all the questions we had at the time with great enthusiasm and a warm smile. Very friendly staff, which just added to our experience!

28 November 2021
Unprompted review
Rated 2 out of 5 stars

Heddon Street Sunday Roast shocker

Heddon Street Sunday Roast shocker

Roast Beef Sunday dinner dreadful nothing tasty about this dish beef bland vegetables bland and under cooked roast potatoes- when asked for mustard was handed a empty bottle of squeeze Colman’s English ( class act )

Won’t rush back but suggest Gorden quickly checks on the quality of the beef

14 November 2021
Unprompted review
Rated 1 out of 5 stars

Heddon Street Kitchen- avoid!

Went to Heddon St Kitchen after the theatre & table booked for 5.39, turned away at 5 & told to return at 5.30, had two young children with us! Roast dinner was really poor, bland & supposed to be be aged beef… would not return…. Very disappointed ☹️

14 November 2021
Unprompted review

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