Gorailtravel Reviews 

114
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, understanding, and caring, often going above and beyond to craft personalized trips. Many people highlight the excellent customer service, noting that agents are attentive, knowledgeable, and communicate regularly, making the planning process smooth and enjoyable. Reviewers are particularly impressed with the quick response times and the efficiency in putting together detailed and exciting itineraries, often including video explanations. The service is frequently described as outstanding, with many looking forward to their dream holidays and feeling secure in their travel plans. Though some people mentioned a slight initial difficulty in connecting with someone, the overall sentiment is one of high satisfaction with the planning and support received.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Holidays

Consumers find holidays to be positive, with many expressing excitement and anticipation for their upcoming... See more

Service

Clients share positive opinions on service, highlighting the attentive, informed, and communicative approach... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the prompt, responsive,... See more

Response time

Users describe positive interactions with response times, highlighting prompt and super customer service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex was an absolute super star in crafting our trip to be exactly what we wanted. She worked hard to work around some health issues I was having and still make this dream trip a reality despite seve... See more

Rated 5 out of 5 stars

Sean just finished finalizing our itinerary for our 50th Wedding Anniversary trip to Ireland. We are thrilled. My husband is hard to impress and even he was wowed with the video and itinerary Sean pu... See more

Rated 5 out of 5 stars

We were drawn to the rail tours and requested more information. Adam listened carefully, gave us options, and suggested the private driver tour for our small family group, which will allow us to be mo... See more

Rated 5 out of 5 stars

Our Swiss rail trip was canceled by a different company but we already had plane tickets and pre and post reservations. I found GoRailTravel and they were able to put together a wonderful trip itinera... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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4.9

All reviews

(114)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Peter has done a great job setting up…

Peter has done a great job setting up our trip to Ireland. He has been quick to respond to email and text messages and did a nice job customizing to our needs. We haven't taken our trip yet, but we expect it will be as wonderful as the reviews suggest.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

My first deal with GoRailTour

My first deal with GoRailTour, during the process of planning our five people group of Scotland rail trip, Peter has proved us his professional abilities with prompt response, clearly organized thinking, honest and no pressure communication to plan out our itineraries as per our dream trip request, although pricing is on the higher side, we will just have to wait to complete the trip before final comment.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

We are planning a group trip to…

We are planning a group trip to Scotland and Adam has been phenomenal. Working out information, itineraries and details for such a large group has been streamlined, friendly and fantastic! We can't wait for the next stage!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

GoRailTours - ADAM is your man!

Adam was my advisor from GoRailTours, and he was fabulous. I started somewhat broad with my ask for a 6 day trip around Scotland. He quickly sent me the itinerary and asked for a follow up call. I asked again for another itinerary after reviewing all the various samples off the website. When we got on our initial call we planned something even different. He listened to me about doing to many day tours vs either small guided or self tours. He built another itinerary that i probably will go with. When we had our 2nd call to finalize, i made a few more tweaks and plan to confirm which one before the weekend. I appreciated his patience and his guidance on what would be a must see vs not to have an enjoyable vacation vs a crammed packed one. If you enjoy working with an efficient, knowledgeable, patient person who will work tirelessly for you, then Adam is who you should ask for! Can't wait to do this amazing Scotland tour with my daughter that Adam helped create, memories will be made!
Stephanie Pearland TX USA

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Peter is the best !!

Peter was amazing in stetting up a tour for us to meet our wants and keep it with in budget. He was so prompt in responding to my emails and called when he said he would even with a 6 hour time difference. Looking forward to touring Ireland in the fall.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

An Unforgettable Scottish Rail Adventure – Perfectly Planned

I recently worked with Peter to plan my Scottish Rail, Castle and Distillery Tour (September 8–16, 2026), and I could not be more pleased with the experience.

From the very beginning, Peter took the time to truly understand my interests — scenic rail journeys, historic castles, and immersive whisky experiences — and thoughtfully refined the itinerary to align perfectly with what I wanted. Together we crafted an incredible journey that includes Edinburgh’s Royal Mile and underground ghost tour, Stirling Castle, Inverness and Loch Ness, the Jacobite Steam Train through the Highlands, Glen Affric, Culloden, Speyside whisky touring, and a wonderful Wde Whisky tasting experience in Edinburgh.

Peter was always friendly, engaging, responsive, and genuinely invested in making this trip exceptional. He answered every question thoroughly and helped fine-tune the details — from hotel selections like Motel One Edinburgh-Royal and Craigmonie Hotel in Inverness, to rail passes and guided experiences — ensuring the entire journey flows seamlessly.

What stood out most was how collaborative the process felt. Peter made adjustments with ease and offered thoughtful suggestions while always respecting my preferences and budget considerations.

If you’re considering a rail-based tour through Scotland, I highly recommend working with Peter. His expertise, attention to detail, and personable approach truly elevate the planning experience and give you confidence that your trip will be unforgettable.

I am beyond excited for this adventure — and grateful to Peter for helping bring it to life!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

This is exactly what we were looking…

This is exactly what we were looking for. Someone to turn our wants into an itinerary that works with our previously planned Red Stag hunt near Inverness. Adam was able to have our tour reach all the highlights and end tour right where hunt picks up. Perfect! Really looking forward to this adventure

19 February 2026
Unprompted review
Rated 5 out of 5 stars

We are planning a trip to Scotland in…

We are planning a trip to Scotland in September 2026. There are 3 of us - myself, my husband and a friend. We were originally going to plan the trip ourselves, rent a car and do all of our own planning and booking. My husband saw the Go Rail Tours website information and we decided to contact them to get some information. I had a bit of difficulty at first with connecting with someone but as soon as I made contact with Peter it has been wonderful. Peter has been excellent at listening to what we want to experience from this trip. He has been extremely patient as we have made adjustments to suit our needs and our budget. He has explained things in good detail and I’m confident that if we need to make any changes/adjustments down the road that he will work with us to make this trip an amazing experience for us all.
Peter also went out of his way to chat during his weekend to adjust some things on our itinerary. When I confirmed the trip with Peter he genuinely sounded excited and happy for us.
We are all very excited about our upcoming trip to Scotland.
Thank You Peter!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

10 Star Rating for a Superior Customer Service Experience!

I recently worked with Adam to explore our options for consideration of booking a train tour with Gorailtours.com, and I couldn’t be more impressed with the level of service I received. From the very first inquiry, Adam was attentive, knowledgeable, and genuinely invested in finding the perfect itinerary for my husband and me. Adam even went as far as to provide services and follow-up with us after hours and over the weekend. Hats off to Adam as he represents Gorailtours.com and not only provides excellent customer service. His diligence and commitment to his job and clients provides for an awesome customer experience. Thanks Adam, for a job well done!! :-)

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Right from first contact Peter was…

Right from first contact Peter was extremely helpful by listening to what I wanted to see and do in Scotland. He came upwith a perfect plan and explained it all in detail.
Loved the map and detailed itinerary. Can’t wait to go

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Responsive Agent

Peter has been great at adapting a trip agenda to my desires. He works quickly and always seems to be available to suit my schedule. I've enjoyed working with him.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I loved working with Peter

I loved working with Peter - he was knowledgeable and extremely patient as he helped me create my dream trip to Scotland-can't wait to go!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Adam Smith has been awesome!

I am in the planning stage of my dream trip to Wales and Scotland and Adam Smith with GoRailTours has been fantastic. He sent me a great itinerary, fully explained all the details and costs, and even made a very helpful video pairing a map with pictures of the areas and attractions as he walked us through the trip. He hopped on multiple calls to answer all my questions and make adjustments to ensure we LOVE our experience.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Working with Adam at Gorailtours was a…

Working with Adam at Gorailtours was a wonderful experience. Adam took great delight in helping up plan a "Bucket List" tour in the Scottish Highlands. Adam was truly excited we were excited about the choices he proposes. Will certainly recommend Adam and Gorailtours to friends and family!

29 January 2026
Unprompted review

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