This company is awesome! I had an issue with my order and customer service went above and beyond to make it right! Shipping is always fast and reliable. I love their products especially the body scru... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement
Recently had a bottle delivered damaged. A few pictures and an email and a replacement bottle was on its way. Great products, great customer service!
This stuff really works
This stuff really works! I keep trying to think of a way to not sound paid or a bot but I can’t. But this stuff really does work! Also their customer service is awesome! Super helpful and friendly. Fast shipping as well!
A company that cares
I resently ordered product from go pure beauty and needed to contact the company. I am very impressed with the rapid response and assistance with my issue. They have been genuine and helpful. I appreciate a company that not only stands behind their products but cares about satisfaction for the customers.
Amazing customer service!
Amazing customer service!! I’ve had delivery issues (carrier’s fault) and they went above and beyond to help me! They were friendly & really cared. This neck cream has really shown results for me and with the awesome customer service, I am hooked!! Thanks Go Pure!
This company's customer service is…
This company's customer service is beyond amazing. You can be confident ordering from them because they will definitely make it right if you have any problems!
Shipping issue
I ordered the products March 20. The company you use for shipping is terrible. They sent an email 2 days ago that they tried to deliver the package and would try again. I sent them an email asking why I didn't get the package. The address is correct and should have no problems delivering. Haven't got a response from my email to them and still waiting. I read horrible reviews on this shipping company you use so if and when I get my products I probably won't order again because of the shipping issues. Not worth it.

Reply from gopurebeauty.com
The Go Pure customer service team is one of the best
The Go Pure customer service team is one of the best I’ve dealt with. Communication is consistent and if I don’t respond to them they reached out again. The didn’t give up until I was satisfied. They really LISTEN :). Top notch?
Excellent customer service
Excellent customer service. Just started the product, but very impressed with the company so far.
Great company to work with
I cannot say enough good things about this company and their customer service. When I had issues with a jar of cream, I reached out to them and they gave me options for replacement or refund. I was beginning to see signs that the product was working, and they are sending me a new jar and have followed up on every single email. Communication is key and they have that aspect covered. I feel like a valued customer.
GoPure is a fantastic product
GoPure is a fantastic product. I’ve noticed a difference with my arms being tighter and neck looking much better. Ordered everything on subscription. Customer service is amazing as well.
I needed to change my order
I needed to change my order, and I received a response very quickly. I do a lot of online ordering, and that is not always the case when you reach out to customer support. I was truly impressed by the attentiveness and response time of GoPure Beauty. Thank you for making my day better :)
After 1 week of using the neck firming…
After 1 week of using the neck firming cream, my neck looked young again! I am 65 and as I age my face gets thinner, giving me what I call “turkey neck”. It was gone after 1 week. I wish I could include a photo here. I just ordered 2 more jars! 😊
I received the product much quicker…
I received the product much quicker than I thought. Within days. With most free shipping
products it takes quite some time.
Just a note, first time I'm trying GoPure, easy to apply, consistency,to me, perfect. Not to thick, not to thin, & easy to apply. Starting to see a difference already. TY
questions asked
questions asked, answered in a timely manner.
appreciative
Great service and products
This company is awesome! I had an issue with my order and customer service went above and beyond to make it right! Shipping is always fast and reliable. I love their products especially the body scrub, dewy serum, brilliant cream and belly cream. I use them regularly in my skincare routine and recommend them to friends. I’m so happy to see it’s also available in Target stores.
I’ve used my 1st order (3 jars)
I’ve used my 1st order (3 jars), not really seeing any change. You’ve billed me again over $100, which I did not authorize. I’m still using the 1st order! Now you’ve sent and billed me again! Please do NOT bill me again! Stop this subscription!
LouAnne Lucas

Reply from gopurebeauty.com
They advertised that their products can help tighten the skin on your neck
They advertised that their products can tighten and lift your skin. I got the neck cream, and used it for four months, (every day until it ran out.) I might see maybe a 5% improvement. I also got the glow pure tinted mineral SPF zinc oxide, sunscreen, lotion. And that product was super sticky, and I could never figure out what it did at all. I can use sunscreen on my face that isn’t tinted and sticky, and can buy it at the drugstore for less. So I would not recommend getting the one from Go Pure.
I love the products I purchased
I love the products I purchased, the Dewy and body scrub is amazing. Orders are always shipped really fast with no issues. The customer service team is amazing!
Love the product but...........
Love the product, but unable to cancel/hold subscription. I have 5 extras. They ship it every 3 weeks, no email response and website is not up..........they are having server issues it says.

Reply from gopurebeauty.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







