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Goodwill Car Donations Reviews 

1,173
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient customer service representatives, noting that the entire vehicle donation process is extremely smooth, straightforward, and completely stress-free from start to finish. People also highlight the incredibly prompt response times after submitting online forms, alongside courteous tow truck drivers who always arrive right on schedule and handle everything professionally. However, some customers also noted occasional issues with the third-party towing companies, mentioning poor communication gaps or unexpected scheduling difficulties regarding pickup times. A few people also experienced unhelpful or unprofessional behavior from specific drivers during the vehicle pickup appointment.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast response times and efficient vehicle... See more

Staff

Customers had positive experiences with staff, frequently noting that telephone representatives and tow truck... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall stress-free, convenient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick follow-ups,... See more

Response time

Users describe positive interactions with response time, highlighting amazing online follow-ups and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is one of the easiest and fastest ways to donate a vehicle that is no longer needed. They called within minutes after submitting the donation online and the very next day, the tow truck was here... See more

Company replied

Rated 5 out of 5 stars

The driver was extremely helpful and supportive during the visit. He made the transaction easy and simple. No stress. My entire involvement took less than 10 minutes, and then he and his assistant too... See more

Company replied

Rated 5 out of 5 stars

Customer service was excellent — fast, friendly, and easy from the very first call. The team at Goodwill Car Donations made the whole process simple and stress‑free. They answered questions quickly, h... See more

Company replied

Rated 5 out of 5 stars

This company hung in there by attempting to pick up our Cherokee Jeep 3 times before coming back to accomplish the task. We appreciate their acceptance of rescheduling the pick up 3 times. They have... See more

Company replied


Company details

  1. Charity
  2. Donations Center
  3. Non-Profit Organization
  4. Towing Service

About Goodwill Car Donations

Written by the company

Turn Your Old Vehicle Into a Life-Changing Opportunity

Goodwill Car Donations makes it easy to donate your car, truck, boat, motorcycle, RV, or almost any other vehicle and turn something you no longer need into real opportunity for people in your community. Proceeds from every donation go directly toward funding job training, career counseling, and employment services provided by local Goodwill organizations across the country.

For over 100 years, Goodwill has been one of America's most trusted nonprofits, helping individuals overcome barriers, gain new skills, and find meaningful work. When you donate your vehicle, you become part of that mission. You help someone take a step toward independence, stability, and a brighter future.

Most Vehicles in Most Conditions

Whether your vehicle is running or not, chances are we can take it. We accept cars, trucks, SUVs, vans, motorcycles, scooters, boats, jet skis, RVs, campers, trailers, golf carts, ATVs, and more. If you're not sure whether your vehicle qualifies, just give us a call and we'll be happy to help.

The Process Is Simple and Free

Donating your vehicle takes just three steps. You contact us online or by phone, we schedule a fast, free pickup at a time and place that works for you, and we handle all the paperwork from there. After your vehicle is sold, you receive an IRS tax-deductible receipt. There is no cost to you and no DMV hassles.

Proudly Serving All 50 States

We partner with certified IRS 501(c)(3) Goodwill member organizations nationwide, so your donation benefits your own local community. Whether you're in a major city or a rural area, we're here to make giving back as easy and rewarding as possible.

Your unused vehicle has more value than you think. The proceeds from its sale go toward building stronger communities, one donation at a time.

Donate Your Vehicle
Call (866) 233-8586

Our Promise to You

Written by the company

Your generosity deserves our very best, every single time.
You chose to give, and that means everything to us. We've built our entire process around making your experience fast, friendly, and hassle-free. You'll always have a real person to talk to - someone who listens and genuinely cares about doing right by you. We're always working to be better because you deserve an experience that feels as good as the impact you're making.

Free Pickup, Guaranteed

Free Pickup, Every Time.

We believe donating your vehicle shouldn't cost you a thing. When we say free pickup, we mean it. No towing fees, no hidden charges, nothing out of pocket. Every donation we accept includes free vehicle pickup, scheduled at your convenience. All you have to do is say yes.

Contact info

Turn Your Car Into Real Opportunity

Support job training in your community. Free pickup, tax deductible.

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,173)

354 reviews in the last 12 months

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Rated 5 out of 5 stars

The driver was flight honestly gave all…

The driver was flight honestly gave all the information that was needed.

15 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi David! Thank you so much for your Nissan Altima donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Braun mobility van

Everyone was friendly, knowledgeable and patient.

14 April 2026
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Reply from Goodwill Car Donations

Hi Bobbi! Thank you so much for your Chrysler Town & Country donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Very very convenient

Very very convenient! Everything went smoothly! The Tow Driver was very nice and helpful as well! I’m glad I was able to donate my car that I had for 10 years! Thank You very much for the service!

14 April 2026
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Reply from Goodwill Car Donations

Hi Doug! Thank you so much for your Chevrolet Cruze donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Friendly and timely service

Friendly and timely service. From my first call to when my vehicle donation was completed I received thoughtful and informative guidance throughout the entire process. I made it known that I'd like my vehicle picked up within 2 days as I'd been waiting on another donation company for over a week. They were quick to action my request and my vehicle was collected by 10AM the next morning. Great experience!?

14 April 2026
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Reply from Goodwill Car Donations

Hi Melissa! Thank you so much for your Honda Odyssey donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

good service.

13 April 2026
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Reply from Goodwill Car Donations

Hi Ronald! Thank you so much for your Mercury Mountaineer donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Well done service

The gentleman that was very polite and respectful. He was timely, knowledgeable and experienced.

3 April 2026
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Reply from Goodwill Car Donations

Hi Charitta! Thank you so much for your Pontiac Torrent donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Scheduling a pickup was fast a…

Scheduling a pickup was fast a straightforward. The driver was was prompt, knowledgeable, friendly, and efficient

4 April 2026
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Reply from Goodwill Car Donations

Hi David! Thank you so much for your Honda Element donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Very happy

Simple, easy, and quick. Pick up driver was very professional and courteous.

11 April 2026
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Reply from Goodwill Car Donations

Hi Kevin! Thank you so much for your Ford Fusion donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great response!

Great response.

4 April 2026
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Reply from Goodwill Car Donations

Hi Danny! Thank you so much for your Toyota Camry donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Tammy! Thank you so much for your Hyundai Tucson donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Very professional and easy

Very professional and easy

10 April 2026
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Reply from Goodwill Car Donations

Hi Emmett! Thank you so much for your Chevrolet Malibu donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Subaru 2005 Forester

I received a call about 10 to 15 minutes after I submitted my donation request online. The representative was very knowledgeable and connected me to the tow company to set up a date and time for pickup. The tow company had some issues the scheduled date for pickup, but they promptly called and told me they would let me know via a phone when to except the pickup. I did receive a call Tuesday evening that the pickup was scheduled for Wednesday between 10 am and 2 pm. The driver called about 40-45 minutes before his arrival and again minutes before arriving at my door. The driver was friendly and help with the process with DMV. Overall, the process was GREAT.

8 April 2026
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Reply from Goodwill Car Donations

Hi Alba! Thank you so much for your Subaru Forester donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

I’m impressed with the professionalism…

I’m impressed with the professionalism of the people on the phone especially the person who set up the tow

8 April 2026
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Reply from Goodwill Car Donations

Hi Joseph! Thank you so much for your Mazda donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

Goodwill was great but the tow company…

Goodwill was great but the tow company they used to pick up the car was very slow to provide a tow receipt and wasn't responsive to the Goodwill reps. I called in to Goodwill to donate my car on 3/27/26. It was 3/30/26 before the tow was scheduled and 3/31/26 before it was picked up. Had I received the tow receipt that day I could have cancelled the registration and the insurance then. Goodwill kept trying to reach the tow company but got voicemail each time and never received the receipt. I finally received the receipt when I contacted the tow company late on 4/2/26 by which time the DMV no longer permitted me to cancel the registration. I just hope it went well for Goodwill after that.

3 April 2026
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Reply from Goodwill Car Donations

Hi Mary,

Thank you so much for donating your Saturn Astra and for leaving us such thoughtful feedback. We truly appreciate both!

We're glad the overall experience with us met your expectations, and we're sorry the tow receipt situation caused you extra stress. You were absolutely right to expect that receipt on the day of pickup, and we understand how the delay impacted your ability to cancel your registration and insurance in time.

We have since addressed this directly with our transport partner and pushed for a policy change ensuring receipts are issued at every pickup going forward.

Your experience is exactly the kind of feedback that helps us improve, and we don't take it lightly. Thank you for your grace and patience throughout the process, and, most of all, for your donation and support of Goodwill's mission.

Rated 5 out of 5 stars
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Alanna! Thank you so much for your Chevrolet Spark donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Quick and Easy

Quick. Easy. Thorough

3 April 2026
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Reply from Goodwill Car Donations

Hi Chukwuma! Thank you so much for your BMW X5 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 4 out of 5 stars

The whole process was very smooth

Both arranging for the pickup of the automobile and the pickup was very easy.

3 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Bill! Thank you so much for your Honda CR-V donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Wonderful driver.

3 April 2026
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Reply from Goodwill Car Donations

Hi Arthur! Thank you so much for your Subaru Forester donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great job!

Great job!
I called. They came ASAP. The only paperwork was filling out the Title. I didn't even have to be there.

23 March 2026
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Reply from Goodwill Car Donations

Hi Greg! Thank you so much for your Nissan Maxima donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

It was a clear cut process and the…

It was a clear cut process and the arrival for tow removal occurred within 2 days.

3 April 2026
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Reply from Goodwill Car Donations

Hi Prince! Thank you so much for your Hyundai Sonata donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

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