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Goodwill Car Donations Reviews 

1,179
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff, noting that representatives are helpful, patient, and very professional during every phone interaction. People consistently state that the vehicle pickup is extremely well-organized, fast, and remarkably convenient from start to finish. However, some people mentioned occasional communication gaps and unexpected delays involving the third-party towing or auction services. A few reviewers also reported frustration regarding scheduling conflicts, unresponsive support, or unprofessional conduct from specific transport teams. Despite these specific concerns with external partners, the general sentiment remains highly positive across most transactions.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a seamless and well-organized vehicle... See more

Staff

People report positive experiences with staff, highlighting courteous and efficient service from both phone... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the simple,... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are helpful, polite,... See more

Response time

Users describe positive interactions with response time, highlighting quick replies to emails and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The driver was extremely helpful and supportive during the visit. He made the transaction easy and simple. No stress. My entire involvement took less than 10 minutes, and then he and his assistant too... See more

Company replied

Rated 5 out of 5 stars

This is one of the easiest and fastest ways to donate a vehicle that is no longer needed. They called within minutes after submitting the donation online and the very next day, the tow truck was here... See more

Company replied

Rated 5 out of 5 stars

Customer service was excellent — fast, friendly, and easy from the very first call. The team at Goodwill Car Donations made the whole process simple and stress‑free. They answered questions quickly, h... See more

Company replied

Rated 5 out of 5 stars

This company hung in there by attempting to pick up our Cherokee Jeep 3 times before coming back to accomplish the task. We appreciate their acceptance of rescheduling the pick up 3 times. They have... See more

Company replied


Company details

  1. Charity
  2. also in
  3. Donations Center
  4. Non-Profit Organization
  5. Towing Service

About Goodwill Car Donations

Written by the company

Turn Your Old Vehicle Into a Life-Changing Opportunity

Goodwill Car Donations makes it easy to donate your car, truck, boat, motorcycle, RV, or almost any other vehicle and turn something you no longer need into real opportunity for people in your community. Proceeds from every donation go directly toward funding job training, career counseling, and employment services provided by local Goodwill organizations across the country.

For over 100 years, Goodwill has been one of America's most trusted nonprofits, helping individuals overcome barriers, gain new skills, and find meaningful work. When you donate your vehicle, you become part of that mission. You help someone take a step toward independence, stability, and a brighter future.

Most Vehicles in Most Conditions

Whether your vehicle is running or not, chances are we can take it. We accept cars, trucks, SUVs, vans, motorcycles, scooters, boats, jet skis, RVs, campers, trailers, golf carts, ATVs, and more. If you're not sure whether your vehicle qualifies, just give us a call and we'll be happy to help.

The Process Is Simple and Free

Donating your vehicle takes just three steps. You contact us online or by phone, we schedule a fast, free pickup at a time and place that works for you, and we handle all the paperwork from there. After your vehicle is sold, you receive an IRS tax-deductible receipt. There is no cost to you and no DMV hassles.

Proudly Serving All 50 States

We partner with certified IRS 501(c)(3) Goodwill member organizations nationwide, so your donation benefits your own local community. Whether you're in a major city or a rural area, we're here to make giving back as easy and rewarding as possible.

Your unused vehicle has more value than you think. The proceeds from its sale go toward building stronger communities, one donation at a time.

Donate Your Vehicle
Call (866) 233-8586

Our Promise to You

Written by the company

Your generosity deserves our very best, every single time.
You chose to give, and that means everything to us. We've built our entire process around making your experience fast, friendly, and hassle-free. You'll always have a real person to talk to - someone who listens and genuinely cares about doing right by you. We're always working to be better because you deserve an experience that feels as good as the impact you're making.

Free Pickup, Guaranteed

Free Pickup, Every Time.

We believe donating your vehicle shouldn't cost you a thing. When we say free pickup, we mean it. No towing fees, no hidden charges, nothing out of pocket. Every donation we accept includes free vehicle pickup, scheduled at your convenience. All you have to do is say yes.

Contact info

Turn Your Car Into Real Opportunity

Support job training in your community. Free pickup, tax deductible.

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,179)

326 reviews in the last 12 months

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Rated 5 out of 5 stars

online process was easy

online process was easy, followup call was easy also and the tow truck driver was awesome!

15 September 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Kim, thanks again for your Chrysler Pacifica donation. We will definitely share your feedback with the tow truck driver and we're thrilled to hear your feedback.

Rated 5 out of 5 stars

very timely

convinient

10 September 2026
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Reply from Goodwill Car Donations

Hi Omaru! Thank you so much for your Chevrolet G2500 Van donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

went as told it would

went as told it would. Pleasant to deal with.

2 September 2026
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Reply from Goodwill Car Donations

Thank you so much for your Chevrolet Astro Van donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Good

Good experience

10 September 2026
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Reply from Goodwill Car Donations

Thank you so much for your Buick Century donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Very quick response and smoothly…

Very quick response and smoothly processing to donate. I will recommend to my friend.

28 August 2026
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Reply from Goodwill Car Donations

Hi Young! Thank you so much for your Toyota Matrix donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Ease of donation

Ease of donation. Nothing much to do from my end but clean the car out. Picked up about seven days from my first call.

4 September 2026
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Reply from Goodwill Car Donations

Hi Charles! Thank you so much for your Cadillac DeVille donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

24 Hours!

From the day I decided to donate until my vehicle was gone was less than 24 hours! Amazing!

25 August 2026
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Reply from Goodwill Car Donations

Hi Rick! Thank you so much for your Dodge Durango donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Very pleasant people

Very pleasant people. Efficient transaction. Timely pickup.

2 September 2026
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Reply from Goodwill Car Donations

Hi Jennifer! Thank you so much for your Kia Forte donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

I filled out all the information online

I filled out all the information on line, and received a phone call regarding my donated car. The transport tow truck driver called, and arrived in 20 minutes. He started our car, and drove it onto his flatbed tow truck, and drove off. Pretty easy.

26 August 2026
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Reply from Goodwill Car Donations

Hi Walter! Thank you so much for your Saturn Ion donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

The staff were friendly

The staff were friendly, professional, respectful, and very helpful.
Making the vehicle donation process simple, convenient, and stress-free.

28 August 2026
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Reply from Goodwill Car Donations

Hi Malvis! Thank you so much for your Mitsubishi Outlander donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 1 out of 5 stars

Auction company picking up car unprofessional/confrontational/extremly rude

The goodwill part was fine but the experience with Capital auto auction DC who picked up the car was extremely rude, unprofessional amd threatening. First we had an appointment for 11-3pm. They call me the night before after 10pm to tell me they would pick the car up at 6am. We'll the title and keys were not in the car and no way I could get there by 6am. They made it seems as if I had caused them a major inconvenience. Called left a message saying this is unacceptable and we need to reschedule. They call me at noon to day someone was now on the way. Then when they got there, the person with the keys had an emergency and had to go to the nursing home for her mother. The truck driver got there and no one or the keys were there. Which I understand was frustrating but we had a family medical emergency. The truck driver called me in a very threatening and aggressive manner saying "I dont care Im taking the car, deal with it you figure it out". My mother eventually got to the truck driver right before he left and apologized but still the driver angry was very rude and unprofessional to her. I understand there were issues on both sides here but the rudeness, mannerism, and unprofessionalalism of the auction company is unacceptable. We will never be donating a car to goodwill again due to the issues we had with the auction company that goodwill chose to pick the car up from.

24 August 2026
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Reply from Goodwill Car Donations

Hi Matthew, thank you for taking the time to share this, and I'm sorry your pickup experience fell so far short of what we expect for our donors. What you describe, being contacted late at night, then dealing with a driver who was rude and aggressive during what was clearly a stressful family moment, is not acceptable, and it's not a reflection of how we want Goodwill donors to be treated.

After reviewing what happened, we've already implemented a new policy with our towing partners: no donor may be contacted after 8 p.m. under any circumstances.

We've also addressed the driver's conduct that day directly with the towing company and are holding them accountable. How our donors are treated during a pickup matters to us, and we will not tolerate anything less than the respect our donors deserve.

We're grateful for your donation and truly sorry this was your experience. If you're willing, we'd welcome the chance to make this right. Please give us a call at (866) 233-8586 and ask for Jeremy.

Rated 5 out of 5 stars

Tony was very nice and polite did…

Tony was very nice and polite did awesome job getting the car out hope all went well on your side

18 August 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Julia! Thank you so much for your Mercedes-Benz 300 Series donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

I made the phone call one day

I made the phone call one day, the company who was going to pick the car up and auction it off called the next day. Everything was so smooth.

25 August 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Pamela! Thank you so much for your Mercury Milan donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Quick response to email and quick to…

Quick response to email and quick to schedule a pick up. Tow truck driver was professional and friendly.

24 August 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Nicholee! Thank you so much for your Subaru Outback donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

They answered all my questions

They answered all my questions. They were professional and polite.
The driver of the tow truck was exceptionally helpful with good communication and efficiency.

14 August 2026
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Reply from Goodwill Car Donations

Hi Dianne! Thank you so much for your Honda Fit donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Easy and efficient process

I called several other charities that I am embarrassed to say did not even call me back. This was super easy, efficient, and timely. Every one did what they said they would do by the time they said they would.

20 August 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Nancy! Thank you so much for your Mercedes-Benz C-Class donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great Customer Service

Timely communication, arrival on time, all facts checked by the driver, proper receipt, courteous, great Customer service. Appreciate your service.

21 August 2026
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Reply from Goodwill Car Donations

Hi Prabir! Thank you so much for your Toyota Camry donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Easy and friendly

The person on the phone was helpful and patient.
The whole process was easy to follow.
The tow company call me on time to schedule the pickup day and time (convenient to me).
The tow truck person called me in advance to let me know when he was going to pickup my car, and he was here on time.
This person also helped me to retrieve my license plates from my car (the screws were very tight) and he spoke in my language which made the process evn easier and friendly.

20 August 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Enrique! Thank you so much for your Honda CR-V donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

This company hung in there by…

This company hung in there by attempting to pick up our Cherokee Jeep 3 times before coming back to accomplish the task. We appreciate their acceptance of rescheduling the pick up 3 times. They have been very helpful through the whole process.

19 August 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Thank you so much for the Jeep Cherokee donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Great customer service

Great customer service, pick up on time and truck driver was very thorough.

17 August 2026
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Reply from Goodwill Car Donations

Hi Olajumoke! Thank you so much for your Kia Forte donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

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