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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very bad. You send all the legal documents and yet they can't verify you are a non-profit. Then what ? I talk with them by email explain the documents etc they tell me oh okay allright. Then ask me to... See more
Company replied
We have now renewed our Zoom account with the same non-profit status we had in 2025-26. We were initially rejected by Goodstack and attempts to get help were met with auto-generated emails and what s... See more
Company replied
After a very bad first experience on the front web (too automated process) and a following complaint,all the team took care about my issues by email and had a constructive mind. Thanks to support tea... See more
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4.4
Excellent
741 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made it very easy for my non-profit to…
Made it very easy for my non-profit to gain access to great deals
27 October 2025
Finding your org sucks, getting started and using is good
Searching for my organization took forever. There are almost 700 Zion Lutheran Churches in the US, adding more qualifiers to the organization name increased the number of results to over 2000. there was no option to limit search geography by state. when paging through results there was no indicator of how many results i had reviewed, and again no filtering or sorting options, nor an option to change the number of results per page (only 10).
once i clicked through 70 pages doing a find on each one for my state, and determined that i could not find my organization. signing up was quick and easy, and Goodstack's vetting of the organization was also quick and painless.
27 October 2025
Reply from Goodstack
Hi B.,
I hope you're well.
It's Ashley here, the Customer Service Lead here at Goodstack.
Thanks for leaving your invaluable feedback about the search function; I have passed this along to our product team.
Also, it's much appreciated that you left positive feedback about your experience after you passed the search step.
Thanks,
Ashley
I will need time to understand how it…
I will need time to understand how it works and appreciate the advantage this platform offers.
29 October 2025
Reply from Goodstack
Hi Koku,
I hope you're well.
It's Ashley here from the Customer Service team at Goodstack.
Thanks for reviewing us and for taking the time to sign up to Goodstack.
I would encourage you to visit our Help centre (help.goodstack.org) for quick and easy answers to any questions you may have.
However, I will follow up with you directly with additional information to help you get started.
Thanks,
Ash
Great reliability for the market
If I had looked for an organization or company as a game changer to serve non-profit organizations, now I do believe I have found one. I am so privilege to be associated with Goodstack.org, you are indeed a good one
29 October 2025
Church non profit sign up
I followed guidance from the Church of England resources and this made the sign up process very easy. I was kept informed of my status along the way. It is really great to be able to access all the templates.
29 October 2025
My google applications were rejected a…
My Google applications were rejected multiple times, and despite reaching out for support to understand what was needed, I received no response or additional information. I decided to reapply, and an email was sent requesting documentation. However, before I could submit anything, my application was rejected once again just 18 hours later. This experience has been extremely frustrating and disappointing.
31 October 2025
Reply from Goodstack
Hi A.,
I hope you had a great weekend.
It's Ashley here, the Customer Service Lead here at Goodstack.
I'm happy to confirm that I've reviewed your additional documentation and have approved your Adobe, Google and Microsoft applications.
You should have received a confirmation email for each discount.
Thanks,
Ashley
Upload a document from support page but…
Upload a document from support page but asked to email again the same document twice. Very inefficient.
14 October 2025
Unprompted review
Reply from Goodstack
Hi there,
It's Ashley here, the Customer Service Lead here at Goodstack.
Thanks for taking the time to leave your review.
Between the date when your application was submitted and when you contacted Customer Service to request a review, your uploaded documents may have been redacted, so we may ask them again.
However, the document you initially uploaded may not have met our requirements, or was a different type of document from what we require.
I have requested your personal details through Trustpilot so I can review your application and follow up with you directly.
I look forward to assisting.
Thanks,
Ashley
Customer Focused and Sensitive to Customer Feedback
I like the way Goodstack handled my feedback iand subsequent resolution of issues. I started exploring Goodstack and there are a number of discounts and benefits to non-profits. I like the one click option to apply for multiple companies for discounts.
30 October 2025
Reply from Goodstack
Hi D.,
I hope you’re well.
It’s Ash here from the Customer Service team at Goodstack.
Thank you for taking the time to leave your review.
We must confirm that each organization meets the eligibility guidelines set by our partners. However, I have identified an opportunity to reclassify the category we have used for your nonprofit's primary mission, which will make your organization eligible for the discounts you were interested in.
I will follow up with you directly to provide more information.
I look forward to assisting.
Thanks,
Ash
Difficult to get in touch and appeal
The initial review process was very opaque as we were rejected but not told why or how to appeal. Following the links to use a form on the website also went nowhere as we never got a response despite several attempts. After finally emailing directly we eventually managed to get a response. Once we actually heard from an agent the process became a bit more navigable.
28 October 2025
Reply from Goodstack
Hi Z.,
I hope you're well.
It's Ashley here from the Customer Service team at Goodstack.
Our team works as quickly as possible to respond to all nonprofit queries, but we appreciate your patience. Also, just so you know, opening multiple tickets does not speed up the time to receive a response; it may even slow things down.
I have checked your applications and can confirm that all of them were approved. I'm going to follow up with you directly to learn more about the communication you received suggesting a rejection - I will be happy to look into this further.
Thanks,
Ashley
Goodstack is the trusted source to get…
Goodstack is the trusted source to get approved as a non-profit by many of the big companies that offer benefits for getting your non-profit started. The requirements are clear; read them before you submit your documents to get it right. When you do that the Good Stack Support team works with you to get approved. Two thumbs up Goodstack Support Team!
28 October 2025
Unprompted review
Great support
28 October 2025
I was guided to your site by Google to…
I was guided to your site by Google to determine whether our foundation was legitimate. I provided the information necessary. While I was waiting for the results of your research, your company starts pushing your services. I haven't been told anything about my original request to determine whether our foundation meets the requirements to be considered an official nonprofit. First things first. Has my application gone through?
28 October 2025
Reply from Goodstack
Hi David,
I hope you're well.
It's Ashley here from the Customer Service team at Goodstack.
Thanks for taking the time to leave your review and feedback.
Please note that when you sign up to Goodstack to check the status of your Google for Nonprofits application, you may be purposefully shown a range of nonprofit discounts and benefits that's available through Goodstack.
This is intended to make it easier for you to discover and explore products and services that may help you make an impact in your community.
I will follow up with you directly to provide an update on your Google application and see if you have any other questions.
I look forward to assisting.
Thanks,
Ashley
Overly complicated process
Way too much trouble and effort to get non-profit approval, went round and round for weeks before finally getting approved
29 October 2025
Reply from Goodstack
Hi Bob,
I hope you're well.
It's Ashley here from the Customer Service team at Goodstack.
Thanks for the review.
We appreciate your time and effort in helping us complete our diligence checks, and we are pleased to have approved your application for Google for Nonprofits.
Also, we strive to improve our application process continuously and will definitely use your feedback.
Thanks,
Ashley
Was quick and easy.
29 October 2025
Fast and friendly—thank you very much!
28 October 2025
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