Goodneon Reviews 

I found Goodneon via my NAV account and applied for a net 60 back on may 7th of this year( keep that detail in mind) to get a new sign for my shop. I got approved and saw that the order was being processed, however after a few weeks i noticed it had the still processing message whenever i would login. I tried several times calling and emailing with no response, and even after a month nothing moved from my account. I reached out BBB to file a complaint on June 15th and got an email june 22nd from good neon that my order was now finished. Yet no tracking order or update email regarding what happened to begin with, I told BBB i wanted my account canceled and my credit report to reflect this and I didn't want the sign anymore. Goodneon still keeps sending me net 60 reminders but nobody from the company is responding to my emails or phone calls. Login to your account is questionable as well since every time I click on the person icon it wont take me to my account dashboard. Stay away from this company its just a big headache.

High quality neon signs !easy approval ,made in the USA you cant beat quality !!

The payment process is very simple and straightforward and they give you very good products

It's impossible to get anyone on the phone or respond to emails.

did have the site crash on me and didnt show my order placed but was charged was a net 60 so just hope it does reflect that its a net 60 and i paid early i did call and email they did get back to me and our working to fix thanks again route 66 auto glass LLC

Terrible , Terrible Experience. Nobody Calls or Emails You Back. You can place your
Order and NEVER expect to get it or receive it. I’ve tried MULTIPLE attempts and even left voicemails. Still have not received my merchandise and no communication from the company. PLEASE NEVER SHOP HERE OR BRING YOUR BUSINESS HERE. Scam company.

Great business model and seamless account set up and order placement.

My GoodNeon Net60 account was showing an overdue balance even though I had been trying to pay it. Lex reached out, walked through the issue with me, and discovered the root cause: my GoodNeon account was under my legal first/last name, but my banking profile includes my middle names, which triggered rejected payment attempts. After digging in further while we were on the phone, Lex confirmed the payment went through and escalated the update so the portal would clear the overdue status. He also said he’d email confirmation.

The system issue was frustrating, but the customer service was excellent—professional, responsive, and solution-focused. Appreciate the help, Lex.

There was misunderstanding with my order and I didn’t receive it for a few weeks but as soon as they were made aware of the issue I was contacted by Lex who not only got my order made THE SAME DAY and to my specifications he also gave me an extra item for my troubles. He texted me and sent me pictures of the pieces until it was exactly what I wanted and shipped them the next day. I’m so excited to see them. Awesome job correcting an error.

Still waiting on my actual sign…

Nick at Good Neon did an excellent job on my Sonic Sign. The colors are bright, clear, and consistent, and the build quality feels solid. It’s eye‑catching without being overwhelming, and it works exactly as promised. I’d recommend Good Neon to anyone looking for reliable, great‑looking neon signage."

Lack of order communication response

⭐️⭐️⭐️⭐️⭐️
“Thank you Nick! My sign is absolutely awesome — you nailed it exactly the way I envisioned. The craftsmanship is sharp, the glow is perfect, and the whole piece screams premium quality. You didn’t just deliver a sign, you delivered a statement. I’ll be recommending Good Neon to my entire network because this is the kind of work that deserves to be seen. Keep crushing it, Nick — you’ve set the bar high.”

My people over there at Good Neon went ABOVE AND BEYOND for me during my order process!! Good group, family owned, this is where I buy my neon signs!! Thanks ya’ll!

-Sean, CUTTLINE HOLDINGS

We placed an order and never received it, its been 2 months and still was unable to get in touch with customer service. After multiple attempts to call, text & email still no response. As a business owner I would be out of business if i trated customers this way. This experience is truly disappointing.

Easy easy smooth process

We placed an order and was unable to get in touch with customer service. After multiple attempts to call, text & email still no response. I am huge on customer service as a consumer and as a business owner and this experience is truly disappointing.

High-quality neons and great customer service. 10/10 would recommend

My sign was exactly what I've been looking for! This is the only website I could find that does good both back and front lights.

I like the place the picture looks so good and beautiful..