Good Life Sorted Reviews 253

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and compassionate approach, often describing them as invaluable and becoming like family. The service provided is frequently highlighted as outstanding, with many appreciating the personalized and individual care that goes beyond expectations. People also commend the company for its excellent communication, efficient processes, and the ease of setting up services, which contributes to a smooth and reassuring user experience. The company is also recognized for its ability to carefully match clients with suitable helpers, ensuring that individual needs are met and fostering strong, supportive relationships. Many consumers feel that the service has significantly improved their lives and the lives of their loved ones, providing peace of mind and enabling greater independence.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the staff for being helpful, efficient,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and reliability of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been recommended by other families to look at Good Life Sorted as our father has Alzheimer’s & as we all know more care & help is needed as this disease progresses.You get to choose from local... See more

Rated 5 out of 5 stars

Good Life Sorted to me are the best Company and employees I could wish for my mother, who isn’t the easiest of people and 100 years young. Jasmine was always respectful, on time and extremely helpful... See more

Rated 5 out of 5 stars

Initially I took on one carer from Good Life Sorted after an interview with some of my daughters. Kim has been absolutely amazing with my wife who has early onset dementia. So, we took on a second car... See more

Rated 5 out of 5 stars

This has been a life saver for my family member. The care understanding and support is outstanding. Helping him stay in his home. The social Services care is very vague expensive and not understandi... See more


Company details

  1. Home Help Service
  2. Home Help Service Agency
  3. Aged Care

Written by the company

Good Life Sorted provides affordable home help services and companionship to elderly people, enabling them to live independently at home. We connect friendly local 'Helpers' who have been vetted, trained and insured with older people to provide a range of services including cleaning and laundry, shopping and errands, meal preparation, medication reminders and transport. We currently operate across Dorset and Hampshire in the south of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service

The organisation and running of the service is excellent. They are easy to contact and deal with and they are fantastic at matching the customer with a helper.
The helper is amazing and works very hard. He's friendly and cheerful and is flexible and happy to do whatever needs doing.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and understanding Companion

I am really pleased that I went with Good Life Sorted, the Companion they allocated to me for my wife's care has been excellent. A mature lady who understands what is required and can entertain my wife fully throughout the two hours she is with her. She is calm and just the perfect person, I could not wish for anyone better. Thank you.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

A company that care!

I was finding it hard to source
A company that worked hard to
Match the client with the help required. I was also aware that most companies are”in it for the money”’and don’t really care about the client or the employee.
Good life sorted appear to care both for myself and my new helper
Neil. I do not hesitate to recommend them as they have definitely fulfilled my needs.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

So happy with the care my parents are receiving from Sue.
Recommend this company , they regularly check in to make sure everything is ok .
Reasonable rates too

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Goodlife sorted has been very helpful…

Goodlife sorted has been very helpful to me and my family. They have pointed me in the right direction for all the help our mum needs. You also feel confident that you are asking the right people as it can be a minefield to get the right information and the right people to be with your parent for help.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Goodlife sorted have made a big…

Goodlife sorted have made a big difference to our family. Mum has help several times a week from Joy & Teresa who are very reliable and trustworthy. They have given me their contact number and are both flexible when mum has needed to rearrange a day. They have even given up some of their own time to visit mum when she was in respite care, offering to pick up her prescription, or sit and have a cup of tea with her when their time has finished, giving her the feeling of friendship rather than employed help. Living so far from Mum, it means less stress for us knowing she will have someone she trusts and looks forward to seeing coming in most days during the week.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Life savers

This has been a life saver for my family member. The care understanding and support is outstanding. Helping him stay in his home. The social Services care is very vague expensive and not understanding and alone not meeting his needs..We still have to work with them due to his medication. Having Goodlife support team is making a big difference. We highly recommend and give them 5 🌟 Stars.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Good Life Sorted Supply Friends not just home help!

Good Life Sorted take the time to get to know their clients and to match them with a 'Helper' who will fit them and their needs. My new friend Brett is a great guy. Happy to help, for even just an hour a week. his social interaction is enough as he has a great demeanour which means the odd jobs I ask him to do for me are the added bonus. Good Life Sorted check regularly on Bretts' performance and their pricing is EXTREMELY competitive. I'm very happy with their and Bretts' service.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Good Life Sorted to me are the best…

Good Life Sorted to me are the best Company and employees I could wish for my mother, who isn’t the easiest of people and 100 years young. Jasmine was always respectful, on time and extremely helpful & good company for mum. Chatting about radio programmes & having old sing songs which mum loved. Jasmine also tidied up a bit & organised the Sainsbury’s food deliveries when the driver arrived. Mum has grown fond of Jasmine, as I have, mum called her Goldilocks and classes her as a friend.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Good Life Sorted

The company sent me a lovely helper who is happy to do whatever I ask and very friendly.
I get regular phone calls from GLS to check on progress and any concerns I might have. I initially needed help after fracturing my arm but have decided to continue my weekly visits.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

5 stars for Good Life Sorted

GLS were very responsive and promptly put us in touch with John. David enjoys seeing John every week and he is a great support to us both
We highly recommend GSL to source kind and supportive help in the community
Thank you

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Good life sorted

I have been using them for about 2 months now and find them very professional, courteous and very friendly. My helper makes me feel relaxed and calm and has time to chat as well as doing jobs to help me. I would recommend any of my friends or family

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Positive and life improving

It was very easy to arrange a meeting with a helper. Costs were transparent and as agreed-nothing hidden. My helper is great and we are well matched. I have been very happy with the service.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

I have just tried to volunteer to be a…

I have just tried to volunteer to be a helper, but have been denied as I don't drive. I get free travel, and also would be willing to pay for taxis etc. if required (out of my own pocket, without trying to claim anything back) - and would willingly sign a contract stating this.

This is bitterly disappointing. And what a brief approach to recruitment for such an essential community requirement.

8 September 2025
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Hi Jackie,

We completely understand your disappointment about this, especially given your willingness to go out of your way to find other ways to travel.

The reason we require all helpers to drive is to ensure that, at any point, they are able to take a customer out or respond to an unexpected need without delay. As our customers often rely on us for essential outings and appointments, this driving requirement is in place to keep their support consistent, safe, and flexible.

We genuinely value the enthusiasm of people like yourself who want to support their community, and we're constantly exploring other ways we can help more people, including situations where the need to be able to drive isn't a prerequisite.

Whilst I completely understand this doesn't help you now, if you're open to it, we’d love to keep your details on hand and let you know when our offering does evolve and a suitable opportunity might arise?

Rated 5 out of 5 stars

Good Life Sorted has been fantastic at…

Good Life Sorted has been fantastic at helping us with an application to claim for Attendance Allowance. There were many issues with our claim and we are so grateful to Sally for continuously chasing up and ongoing perservaerance in getting it sorted. Sally kept us up to date with the progress and she went above and beyond to ensure the issues were resolved for us and the claim got awarded. Thank you so much!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Great, friendly reliable service

The helper for my mum was matched with her really quickly. They soon got to know each other and mum looks forward to her visits. It's reassuring to know that she's got company each week and not just the carers who help with personal care etc but someone who can talk to her and help her order shopping and meal deliveries etc. The helper also keeps me updated after some visits and lets me know about any important issues and things I should be aware of, which is very useful.I would thoroughly recommend Good Life Sorted and I wish I'd known about it sooner.

15 August 2025
Unprompted review

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