I didn’t find the information that I was looking for. I was looking for issues on the maintenance on the vehicle. Info. Like oil changes,transmission oil changes and etc. a report on anytime vehicle w... See more
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Review summary
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Reviews shaping this summary
GoodCar is GREAT at handling problems with billing and such! I made a mistake and they took care of the issue. It was pretty simple! Good Job GoodCar! But as a first time user of the site, I found it... See more
Company replied
Well the vin service alone was amazing and since I enrolled in a monthly subscription with out knowing I emailed them and their customer service was excellent. They helped me resolve the issue and res... See more
Company replied
They provide a good service in VIN search. Just be careful in clicking on options that might sign you up for a monthly fee of $29.00+ a month after a 7 day trial period. They resolved my issues promp... See more
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Company details
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.2
Great
5K reviews
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A lot of good tidal reports and updates…
A lot of good title reports and updates regarding ownership.However there's no service records
29 April 2026
Reply from GoodCar
Hello Richard,
Thank you for your 4-star review and for sharing your feedback. We’re pleased to hear that you found the title reports and ownership updates helpful.
We understand your concern regarding the absence of service records. While we strive to provide as much relevant information as possible, service history availability can vary depending on the sources accessible to us. Your feedback is valuable and helps guide our ongoing improvements.
If you have any further questions or need additional assistance, please feel free to reach out—we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Needs info
Found the info need on truck that I was interested in buying. Gave me piece of mind.
30 April 2026
Reply from GoodCar
Hello William,
Thank you for your 5-star review. We’re pleased to hear that you were able to find the information you needed on the truck you were considering, and that it gave you peace of mind in your decision-making.
Your feedback is greatly appreciated, and we’re glad we could assist you. We look forward to helping you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
good service
29 April 2026
Reply from GoodCar
Hi Patrick,
We're happy you're pleased with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
Excellent customer service.
29 April 2026
Reply from GoodCar
Hi Hayden,
Thank you for your kind words. We're happy you're pleased with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hi Ezra,
Thank you for taking the time to give us a review. We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Matthew,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your concern regarding the charge and the issue you encountered with the site. We want to assure you that we do not intentionally take any unauthorized payments. In many cases, small charges may be part of a temporary authorization or trial verification, which can appear briefly on your account.
Additionally, kindly note that our data comes from the DMV via NMVTIS, though some limitations are beyond our control. We regularly update our database, so feel free to check back for any new information.
Our Terms of Service are also available at https://goodcar.com/terms.
We want to turn things around. I have successfully processed a refund of $1 for the 7-Day Unlimited Search Access. Please allow 3–5 business days for the funds to be placed back into your account, depending on your bank or payment provider.
We appreciate the feedback and are happy to address any specific concerns you may have.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Started receiving monthly charges…
Started receiving monthly charges months after initial contact.
29 April 2026
Reply from GoodCar
Hello Robert,
Thank you for your feedback.
We understand your concern regarding the monthly charges. Our service includes a 7-day free trial, as outlined on the checkout page, which automatically converts to a $29.95 monthly subscription unless canceled. Customers are also required to confirm their agreement to our Terms and Billing Policy before completing their order.
That said, as you did not use the service beyond the trial period, your account has now been canceled. As a one-time courtesy, we have also issued a refund of $29.95. Please allow 3–5 business days for the funds to be returned to your account, depending on your bank or payment provider.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Gregory,
Thank you for your 5-star review. We’re delighted to hear that everything was taken care of very well and that you had a positive experience with our service.
Your feedback is greatly appreciated and motivates us to continue delivering the best possible support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
I used the service
I used the service, which did what I needed it to do. However, I canceled immediately and still got charged for the next month after the "free" period ended. Will be calling customer service today.
28 April 2026
Reply from GoodCar
Hello Kimberly,
Thank you for your feedback. We’re sorry to hear about your experience and understand your concern regarding the charge after cancellation.
Please note that your account has already been refunded by one of our agents. Kindly allow 3–5 business days for the refund to reflect in your account, depending on your bank or payment provider.
If you have any further questions or need additional assistance, please do not hesitate to reach out. We appreciate your patience and the opportunity to address this for you.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
terrible I should’ve read before it…
terrible I should’ve read before it says it charges you 24.99$ a month and its not even letting me cancel my subscription saying (The subscription cant be cancelled from this device) terrible website should’ve never signed up for it. Definitely would not recommend it
28 April 2026
Unprompted review
Reply from GoodCar
Hi Miguel,
We’re sorry for your experience and appreciate you raising the subscription and cancellation concerns. A confirmation email was sent at purchase explaining the subscription and how to cancel.
You can cancel anytime via the contact form (select “Billing and cancellation questions”), by calling 800-764-0104, or emailing support@goodcar.com
. Please cancel before your next billing date to avoid charges.
Your account is now canceled, and you won’t be billed further. You’ll still have access until 05/28/2026. Let us know if you need anything else.
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
Make sure the auto-renewal option is…
Make sure the auto-renewal option is not active. I had the impression i was making a one time purchase. Also after I’ve noticed the 2nd payment I could not find the “cancel renewal” option on my dashboard. I had to contact the company to cancel that option. They didn’t agree for my second payment refund because you accepted to the terms and conditions
29 April 2026
Unprompted review
Reply from GoodCar
Hello Mihai,
We appreciate your feedback and regret that you were unaware of the auto-renewal feature and faced difficulty canceling it. We'll review our purchase process and dashboard to improve clarity regarding subscriptions. We value your input as we work to enhance the customer experience. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
Easy to do business with and provided…
Easy to do business with and provided all the information I needed. Mary Joy helped answer all my questions and took care of all my requests super quickly. Thank you!
28 April 2026
Reply from GoodCar
Hello Catherine,
Thank you for your 5-star review. We are delighted to hear that you found our service easy to work with and that all the information you needed was provided.
It’s especially wonderful to know that Mary Joy was able to assist you promptly and take care of all your requests. We will be sure to share your kind words with her.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Ashtar,
Thank you for your 5-star review. We are delighted to hear that you had a great experience with our customer service.
Your feedback is truly appreciated, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Farid,
Thank you for your 5-star review. We’re pleased to hear that you found our service quick and efficient.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Whoever helped me getting my refund was…
Whoever helped me getting my refund was great she made me more comfortable with the situation.
21 April 2026
Reply from GoodCar
Hello Marcelo,
Thank you for your 5-star review. We are very pleased to hear that our team member was able to assist you with your refund and make you feel more comfortable throughout the process.
Providing supportive and professional service is very important to us, and your feedback is greatly appreciated. We will be sure to share your kind words with the team.
If you need any further assistance, please do not hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
I had a question regarding billing
I had a question regarding billing. The representative listened, explained and satisfied my issue politely and professionally.
Couldn't of had a better solution.
Great company.
28 April 2026
Reply from GoodCar
Hello Terry,
Thank you for your 5-star review and for sharing your experience. We are delighted to hear that our representative was able to address your billing question with professionalism and clarity, and that you were satisfied with the outcome.
Your kind words mean a great deal to us, and we are pleased to know you had such a positive experience with our team.
Should you need any further assistance, please feel free to reach out at any time.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
After the monthly tryout
After the monthly tryout, I wanted to cancel and they refunded my money that they had billed me very efficiently and I am pleased. Thank you.
28 April 2026
Reply from GoodCar
Hello Steven,
Thank you for your 5-star review. We are pleased to hear that your cancellation and refund were handled efficiently and to your satisfaction. Providing a smooth and transparent experience is very important to us, and your feedback is greatly appreciated.
Should you require any assistance in the future, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Answered my question and walked me…
Answered my question and walked me through very patiently thank
27 April 2026
Reply from GoodCar
Hi Karen,
We're happy to hear that we patiently helped you and answered your question. Thank you for sharing your positive experience with us; we appreciate it. Have a fantastic day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hi Latorria,
We appreciate you sharing your positive experience! We are so glad to hear you received great support and understanding from our team. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
If I can give 0 stars I would
If I can give 0 stars I would. I cancelled my account and was still charged twice for a service I no longer needed and was no longer using. Good Car sucks. Don’t use!!!!
27 April 2026
Unprompted review
Reply from GoodCar
Hello Shanique,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must be to be charged after cancelling your account.
This is certainly not the experience we aim to provide, we would like to inform you that our agent attempted to process a refund for the rebill for $29.95 billed last 04/25/2026. However, since a chargeback has already been applied for the trial subscription of $1.95 and the monthly rebill of $29.95 today, there is currently an error on our end preventing us from issuing a refund. We kindly advise that you follow up with your bank for further assistance regarding these transactions.
Rest assured that your account is 'Canceled,' and no further charges will occur.
We appreciate your patience and understanding.
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
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