Please ensure my account is cancelled as it seems another payment has been deducted from my bank account. thank you vincent
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well the vin service alone was amazing and since I enrolled in a monthly subscription with out knowing I emailed them and their customer service was excellent. They helped me resolve the issue and res... See more
Company replied
GoodCar is GREAT at handling problems with billing and such! I made a mistake and they took care of the issue. It was pretty simple! Good Job GoodCar! But as a first time user of the site, I found it... See more
Company replied
The auto renewal was very annoying. I understand it was in my terms of agreement and it is a major way in which your company makes its money but most people don't want or need a month subscription f... See more
Company replied
Company details
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Thank you for great service
26 May 2026
Reply from GoodCar
Hi Erick,
We're happy you're pleased with the service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
customer service
26 May 2026
Reply from GoodCar
Hi Warren,
We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The representative that called to…
The representative that called to verify and confirm our request to cancel our subscription was very helpful and courteous.
26 May 2026
Reply from GoodCar
Hi David,
We are so glad to hear our representative provided helpful and courteous service during your cancellation. We appreciate your positive feedback. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Once I got to a person
Once I got to a person, the service was good. the voice activated answering was not good.
26 May 2026
Reply from GoodCar
Hi Leah,
We appreciate your feedback and are glad our team provided good service. We're looking into improving our voice-activated system. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
It was really great
It was really great, the live agent who assisted me was very professional and friendly at the same time. She is not short and impatient. Took time to listen to my issue and concern and assisted me promptly.
26 May 2026
Reply from GoodCar
Hi Analyn,
We are so glad to hear about your positive experience with our live agent. We appreciate you sharing your feedback and highlighting their professionalism and helpfulness. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Not worth the $2
Everything it tells you about the car you can find for free with internet searches. It gives irrelevent information like recalls, issues other people have had with their car, safety rating, etc. Nothing that actually pertains to the car you request information on except how many owners. Definitely could have found that free public information myself not spending $2.
25 May 2026
Unprompted review
Reply from GoodCar
Hi Emily,
We appreciate you sharing your feedback regarding the information provided. We understand your frustration with the perceived value and the type of details included. We are always working to refine our offerings and will consider your comments as we improve our service. If there's anything we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Jonathan,
Thank you for your 5-star review and for your kind feedback.
We are pleased to hear that you found our service helpful. Providing reliable and supportive assistance to our customers is very important to us, and we truly appreciate you taking the time to share your experience.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Customer service was some of the best I…
Customer service was some of the best I have ever experienced
25 May 2026
Reply from GoodCar
Hello Mike,
Thank you very much for your 5-star review and your incredibly kind feedback.
We are truly honored to hear that our customer service was among the best you have ever experienced. Our team works hard to provide attentive, professional, and efficient support, so your words mean a great deal to us.
We sincerely appreciate your support and look forward to assisting you again whenever needed.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Salman,
Thank you for your 5-star review and for your kind words about our customer support team.
We are delighted to hear that you had a positive experience. Providing excellent service and support to our customers is always our top priority, and your feedback truly means a great deal to us.
We appreciate your support and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Why do you have to give scumbags a…
Why do you have to give scumbags a star. Never put your card into their system. They will auto charge you. Nobody wants to be charged monthly for your crappy service. Get bent cheaters!
18 May 2026
Unprompted review
Reply from GoodCar
Hello Get,
We are sorry to hear about your experience and understand your frustration regarding the charges and subscription concerns you described.
At this time, we were unable to locate an account under the name provided in your review. We would appreciate the opportunity to investigate this matter further and assist you directly.
Please contact our support team with additional account details, such as the email address associated with the subscription or any billing information, so we can locate the account and review the charges accordingly.
For further assistance, please use the following link: askgoodcar@ask.goodcar.com
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello,
Thank you for your 5-star review! We truly appreciate your kind feedback and are pleased to hear that you were satisfied with our fast response.
Providing prompt and efficient support is very important to us, and we are grateful you took the time to share your experience.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
I was having problems getting signed up…
I was having problems getting signed up and gentleman walk me right through it last night.
24 May 2026
Reply from GoodCar
Hello Robert,
Thank you for your 5-star review and kind feedback. We’re glad to hear that our team member was able to assist you and guide you through the signup process smoothly.
We truly appreciate your support, and if you need any further assistance in the future, please do not hesitate to contact us. We are always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Janet,
Thank you for your 5-star review and kind feedback. We’re pleased to hear that your questions were answered quickly and that you had a positive experience with our support team.
Your support is greatly appreciated, and we’re always here should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Fast, Easy, and the price is right.
Easy to use, very good information and quick, and responds to concerns fast. Companies like Goodcar restore one's faith in good business partners. Keep up the good work. And this is my very first time using them. It can only get better.
24 May 2026
Reply from GoodCar
Hello John,
Thank you very much for your 5-star review and detailed feedback. We’re delighted to hear that you found our service fast, easy to use, and fairly priced, and that the information and support met your expectations.
It’s especially great to know that your first experience with us has been a positive one. We truly appreciate your encouragement and kind words, and we remain committed to continuing to improve and support you whenever needed.
If you ever need any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Larry,
Thank you for your 5-star review and kind feedback. We’re glad to hear that you found our team very understanding and supportive.
Your satisfaction is important to us, and we truly appreciate your support. If you need any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Friendly and clear
24 May 2026
Reply from GoodCar
Hello Manizheh,
Thank you for your 5-star review and kind feedback. We’re pleased to hear that you found our service friendly and clear.
Your support is greatly appreciated, and we’re always here should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello,
Thank you for your 5-star review. We’re glad your account cancellation and refund were handled without any issues. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Fast, Helpful, Professional and Courteous
Service was fast! Reports received were extremely helpful in getting me the most on my trade in!!! Also the customer service rep I spoke to was cordial, respectful and highly professional!!!
23 May 2026
Reply from GoodCar
Hello John,
Thank you for your 5-star review. We’re glad to know the service was quick and that the reports helped with your trade-in. We’re also glad our support team assisted you professionally.
We appreciate you taking the time to share your experience.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Great experience!
23 May 2026
Reply from GoodCar
Hello Eric,
Thank you for your 5-star rating. We’re glad to know everything went well. We appreciate you taking the time to share your feedback.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Very helpful customer service rep
The customer service rep was understanding and helped issue a courtesy refund quickly to resolve my issue.
23 May 2026
Reply from GoodCar
Hello Alexandria,
Thank you for your 5-star review. We’re glad to know our customer service team assisted you and resolved your issue with a courtesy refund.
We appreciate your feedback and support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
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