I ordered a ‘new in box’ wagon. When I went to assemble a piece was missing. I messaged the company. After filing a claim with pictures and the code on the box that shows the product was checked befor... See more
Company replied
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Review summary
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This could’ve gone bad - at first the nanit wouldn’t register to me because it said it was registered to its previous owner. In less than 12 hours, Kirstein from Goodbuygear was able to reach out to t... See more
Company replied
I ordered an UPPAbaby Vista stroller and saved a ton with this site. It was open box as described, all parts were included and still had factory packaging. The stroller was flawless, I'm very satisfie... See more
I purchased the Joolz Aer+ open box and attachments for the car seat. The items were in brand new condition but they had some kind of flaw and didn't click together the way that they should. Trixia fr... See more
Company replied
Company details
Written by the company
GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
Contact info
United States
- goodbuygear.com
4.1
Great
305 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
WOOM 3 Bike
WOOM 3 Bike
We got a gently used Woom 3 bike from GoodBuy Gear. Perfect description on their website and it was certainly priced right. Arrived in excellent condition and no delays in shipping. Great service!
3 December 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to share this wonderful review! We’re thrilled to hear that your gently used Woom 3 bike arrived exactly as expected and in excellent condition. Knowing you had a smooth experience with pricing, shipping, and service truly means the world to our team. We hope your little rider loves every adventure on their new bike, thank you for choosing GoodBuy Gear! 💛🚲
Honorable company
Honorable company. I'm on track to buy nearly all my new baby kit with GBG (~$2-3k in total). Gear has been as described or better than described 85% of the time. A few things showed up with shipping damage or missing pieces and were immediately refunded or replaced by GBG. Quick and helpful customer service. Will continue to recommend and do my shopping with GoodBuy Gear.
1 December 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for this incredibly thoughtful and detailed review! We’re truly honored to be a part of such a big milestone as preparing for your new baby. While we always strive for perfection, we genuinely appreciate your understanding on the rare occasions when shipping issues or missing pieces occur, and we’re especially glad our team at GoodBuy Gear was able to make things right quickly for you. Your continued trust, support, and recommendations mean more than you know. We’re so grateful to have you in our community and can’t wait to support you through every stage ahead!
GoodBuy Gear customer service is great
GoodBuy Gear customer service is great! One of the things I ordered was defective and they sent out a new one and allowed me to donate the defective one.
The other pieces I ordered were in great condition and what I was looking for.
22 November 2025
Unprompted review
Reply from GoodBuy Gear
Thank you for your wonderful feedback! We’re glad we could quickly help with the defective item and that your other gear arrived just as expected. We appreciate you shopping with us!
A scam for sellers
I gave them two PERFECT Lovevery set, origially bought for over $200. Lightly used, in perfect condition. They were sold for some joke price and my payout for BOTH is $7!!!!! This is insane. Hold on to your lightly used baby products and take the hassle to sell them yourself. I paid more for shipping over the products!!!! A scam for sellers.
25 November 2025
Unprompted review
Reply from GoodBuy Gear
Thank you for sharing your feedback with us, We are truly sorry to hear you were disappointed with your recent selling experience. We never want our sellers to feel surprised or confused about their payout, and we are sorry if there was any confusion during sign-up regarding our payout scale or Seller Terms. Our pricing and payout structure is based on several factors, including current market demand, condition, and the seller’s selected payout tier. That said, we completely understand how frustrating it can feel when an item you valued sells for less than expected. Your experience matters, and we appreciate you taking the time to let us know. Thank you again for your feedback, it truly helps us improve.
Great Online Discount Store
I was a first time shopper. I got everything I needed, I had a slight issue, but got a quick response and experienced excellent customer service. I will definitely let my mom friends know about GoodBuy Gear. I will be back to shop more.
24 November 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to share your experience with us, it truly means a lot. We are so glad we were able to help get that little issue sorted quickly and that you found everything you needed on your first shop with us!
We really appreciate you spreading the word to your mom friends, that kind of support helps our small team more than you know. We can’t wait to help you find even more great gear next time you're shopping with us!
Great customer service
Great customer service. I had to return and item and they fully refunded me and asked me to donate the item, I didn’t need to ship it back.
20 November 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for taking the time to leave this review! We're really glad we could make your return experience quick and easy. We appreciate you choosing GoodBuy Gear!
10/10 service
Victoria was so quick to help resolve my order issue, was kind and courteous and I’m just thoroughly impressed with my experience with this company. Highly recommend!
18 November 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this! We’re thrilled to hear that Victoria was able to jump in quickly and provide the kind, helpful support to you. Our team works hard to make every experience smooth and stress-free, and it means a lot to know we delivered for you. We truly appreciate the recommendation and are so glad you had such a positive experience with us!
Love GoodBuy Gear!
Love GoodBuy Gear!! I got an open box stroller from them and it was in perfect condition, all tags still attached. What a great way to save money.
7 November 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing this wonderful feedback! 🌟 We're thrilled to hear your stroller arrived in perfect condition and that you were able to save while shopping sustainably. Enjoy your new gear, and thank you for helping us keep great baby items in circulation! 💚
Very Happy with Purchases!
Everything I purchased was in new condition and exactly what I wanted. I am very happy with my purchases. The swaddles were brand new. The Postpartum kit was a little scuffed up but everything was there. I would definitely and will buy from GoodBuy gear again!!
31 October 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience, we’re so happy to hear everything arrived just as expected and that you’re loving your purchases! We truly appreciate your support and can’t wait to have you shop with us again soon!
Safe & Speedy
Quick. Certified safety inspection is a must. Much smarter to buy an open box of the previous year model over a brand new when the safety is certified.
1 October 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re so glad you appreciate our certified safety inspection process, it’s one of the best parts of shopping open box with us. Getting high-quality gear that’s been thoroughly inspected (and at a great value!) is a smart choice. We appreciate your support in keeping great gear in use and out of landfills. 💚
Thank you to GoodBuy Gear company for…
Thank you to GoodBuy Gear company for the products they have and a big thanks to Victoria who helped me a lot with my orders she is great . Highly recommended to all partners
20 October 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your kind words and for recommending us! 💚 We’re thrilled to hear you had a great experience and that Victoria was able to help with your orders, we’ll be sure to share your feedback with her. We truly appreciate your support!
Unreliable, 2 failed orders …
Placed my first order for a bugaboo donkey stroller- great price, said the shipping label was created, was never shipped and was considered “lost”. Bummer but it happens. Customer service offered $15 off my next purchase which doesn’t put a dent in how much more expensive the other strollers were compared to the one I ordered.
Second order- same stroller, more expensive but still a good price. Shortly after placing an order they sent me an automated message that they didn’t actually have that stroller and will not be shipping it out. Customer service individuals were kind but offered no real solutions that would help me get the item I had purchased now twice.
Will not be ordering from them again it has not been a reliable site for me.
22 September 2025
Unprompted review
Reply from GoodBuy Gear
Hi Sarah, we’re so sorry for the trouble with your orders, we understand how frustrating that must have been, especially after trying twice for the same stroller. While rare, inventory and carrier issues can happen, but that doesn’t make it right. Our team processed refunds quickly and offered a discount for the inconvenience, though we know that didn’t fully make up for the experience. We truly appreciate your feedback!
Buy with confidence!!!
We love buying from resale businesses, especially when we feel confident in the product - which is exactly the experience we had with GoodBuy Gear. We bought a lightly used stroller that arrived without the sunshade. It was very easy to contact them and upload the photos to show what was missing. They immediately contacted the manufacturer and shipped us the missing parts. Then - we realized that there was ONE MISSING part that was unavailable from the manufacturer that would prevent us from attaching the sunshade - so GoodBuy Gear sent us a full replacement of the same stroller model we had purchased and asked us to donate the other. INCREDIBLE customer service :) We love buying from this company! Shoutout to Kirstein for a 15 message, two week ongoing email thread to get everything sorted out! :)
17 October 2025
Unprompted review
Reply from GoodBuy Gear
Wow, thank you so much for sharing this incredible review! 💛 We’re thrilled to hear you had such a positive experience and that our team could make everything right for you. We know how important it is to feel confident when shopping secondhand, and stories like yours remind us why we do what we do every day.
We’ll be sure to share your kind words with Kirstein and the rest of our Care Team, they’ll be so happy to hear it! Thanks for choosing to shop sustainably with GoodBuy Gear.
I never received the product I ordered
I never received the product I ordered. Out of three items, only two arrived, and I never got a response from Good Buy Gear about the third one. They didn’t refund my money or take responsibility.
16 October 2025
Unprompted review
Reply from GoodBuy Gear
Hi Maricruz,
We’re so sorry to hear about this experience, that’s definitely not what we want for our customers. We took a peek at our inbox and order system under your name but weren’t able to locate any messages or orders, which could mean your order was placed or your message was sent under a different name or email address.
We’d love to get this resolved for you right away. Please reach out to us at connect@goodbuygear.com with your order number or the email used for your purchase, and our Care Team will be more than happy to help make things right.
— The GoodBuy Gear Team
@Heather Scullin
@Heather Scullin: Had a terrible experience with them. They delivered a stroller to the wrong address…the delivery company left it in the lobby of an inner city emergency room. It took me 5 days of emails and calls and scouring the area to track it down. Now I’ll have my hands full disinfecting it. The company knows they were at fault but refused to take any responsibility. I don’t recommend this company. Shameful service
11 October 2025
Unprompted review
Reply from GoodBuy Gear
Hi Heather,
We’re truly sorry for the stressful experience you had with your order, we completely understand how upsetting it must have been to locate your stroller after it was misdelivered by the carrier. That’s absolutely not the experience we want for our customers.
Our Care Team was actively in touch with you throughout this process to help make things right as quickly as possible. While the misdelivery occurred with the carrier, our team took responsibility for resolving the situation and issued a partial refund as an apology for the inconvenience.
We appreciate your patience and communication while we worked to get this resolved for you, and we’re very sorry again that your experience didn’t reflect the level of service we strive to provide.
— The GoodBuy Gear Team
I check GoodBuy Gear’s website almost…
I check GoodBuy Gear’s website almost daily and they truly have unbeatable deals. I was happy when my friend had listed a few of their items on her Babylist registry. I got her the Fridaybaby grow with me bathtub from GoodBuy Gear open box. The box was a little bent but everything else was perfect. Plus I got it for like 30% off. So good!!
15 September 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re thrilled to hear you found the perfect gift and enjoyed such a great deal on your Fridaybaby Grow-With-Me Bathtub. We appreciate you being part of the GoodBuy Gear community and for supporting secondhand, happy gifting! 💚
Car seat arrived in perfect condition…
Car seat arrived in perfect condition with all wrappings and warranty info, tags in place. From time the order was placed, we received the car seat in less than a week’s time. Excellent communication via email in regard to order received and shipping updates.
1 September 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re thrilled to hear that your car seat arrived in perfect condition. It’s also great to know your order was delivered so quickly and that our communication kept you updated every step of the way. Your feedback means a lot, and we’re so glad we could provide a smooth and positive shopping experience!
Rating
Rating: ⭐⭐⭐⭐⭐ (5/5)
My overall experience with GoodBuy Gear has been excellent! The website is easy to navigate, ordering was simple, and my items arrived quickly and in perfect condition. Customer service was helpful and responsive when I had questions. I feel confident shopping here again and would definitely recommend it to others.
2 September 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for your kind words! 💛 We’re so happy to hear that you had an excellent experience with us, from browsing the site to receiving your items. It’s wonderful to know that our team could be helpful when you had questions and that everything arrived quickly and in perfect condition. We truly appreciate your recommendation and look forward to you shopping with us again soon!
I had a good experience with Good buy…
I had a good experience with Good buy gear, Kirstein helped me with my issue and was very helpful. The customer service was fantastic , and the staff was very professional
15 September 2025
Unprompted review
Reply from GoodBuy Gear
Thank you so much for sharing your experience! We’re thrilled to hear that Kirstein and our team were able to help you and provide the support you needed. Our goal is always to deliver fantastic service and professionalism, and it means a lot to know that came through in your experience. We appreciate your feedback and look forward to helping you again in the future!
biggest scam ever
biggest scam ever. Do not use this platform to sell your baby items. They take all your money. Stay away!
12 October 2024
Unprompted review
Reply from GoodBuy Gear
Thank you for your feedback regarding selling with GoodBuy Gear. We’re sorry to hear about your experience. We’re always happy to answer any questions or clarify how our selling process and payout structure works. Please don’t hesitate to reach out to us at connect@goodbuygear.com so we can help.
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