One of the items came broken - can happen. The products here are cheaper than the competitive brands, so this should be accepted by customers as long as the product can be replaced. The customer servi... See more
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Ordered a product with then only because it was written „ordered today, delivered tomorrow“. 3 days passed and I didn’t receive the order or any delivery information yet. I needed the product on a spe... See more
Company replied
Next day delivery promised, but not furfilled. In the email after purchase it mentioned that I would get another Email where I can track my parcel, but it has been over 24 hours and I still have not r... See more
Company replied
Quick delivery Sturdy materials. We needed a folding desk for our music recording studio and this one fits perfectly 👌
Company replied
Company details
Written by the company
gonser: Günstig. Online. Nachhaltig. Schnell. Erfahren. Renommiert. Die Gonser AG wurde 2009 gegründet. Angefangen mit dem Verkauf einzelner Artikel bieten wir heute in unserem Online-Shop ein breites Sortiment an verschiedensten Produkten an. Bereits über 1'000‘000 Kunden innerhalb der gesamten Schweiz vertrauen darauf. Ein junges, dynamisches Team engagiert sich täglich mit hoher Leidenschaft für die Kunden und pflegt bis heute einen Start-Up-Charakter, der uns auszeichnet und den wir nie aufgeben möchten. Dabei stehen für uns stets gute Angebote und eine hohe Kundenzufriedenheit im Fokus. Wir eröffnen für Sie die ganze Produktvielfalt für Wohn- und Freizeitträume: Ganz gleich, ob im Grünen oder in den eigenen vier Wänden – hier finden Sie alles, was das Leben schöner macht. Von A wie Aussenbeleuchtung über L wie Liegestühle bis Z wie Zubehör. Kurzum: Ein Rundum-Sorglos-Paket. Dieses erstreckt sich über die Bereiche "Sport und Freizeit", "Haushalt und Wohnen", "Garten", "Heimwerker", "Baby und Kleinkind", "Heimtierbedarf" sowie "Massage und Wellness" und "Elektronik". Zudem profitieren Sie von einem hervorragenden Preis-Leistungs-Verhältnis mit Tiefstpreisgarantie, guter Qualität und Services sowie sehr schneller Lieferung. Um diese Faktoren langfristig zu gewährleisten, setzen wir auf eine nachhaltige durchdachte Service-Strategie sowie qualifizierte Mitarbeiter. Kurzum: GONSER.CH hat sich für viele als erste Wahl der Online-Shops etabliert – über 300'000 Artikelbewertungen sprechen für sich. GONSER: so viel für so wenig!
Contact info
Galgenried 18, 6370, Stans, Switzerland
- info@gonser.ch
- gonser.ch
3.9
Great
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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non-existent customer service?
The product delivery was perfect. - One day literally.
However, I wanted to send back the product, respectively change it to a different model. Well, customer service seems to be non-existent, hence the one star. The 100 days send back policy could still be working, perhaps on the 99's day if you have that much time :) - I did not.
7 July 2026
Unprompted review
Reply from Gonser
Hello
We are pleased to hear that your order was delivered promptly and that you were satisfied with the shipping process. We regret that you were not satisfied with the handling of your return request. According to our information, our customer service team has already been in contact with you and has provided you with the return documents and the necessary instructions for the return process. Thank you for taking the time to share your experience. We appreciate your feedback and remain at your disposal should you have any further questions. Contact: info@gonser.ch
Kind regards, GONSER
Very disappointing experience.
Very disappointing experience.
The website clearly stated that the item was in stock and would be delivered the next day. We paid for our order on June 29, but several days have passed and we still haven’t received a tracking number or any update about the shipment.
What is even more frustrating is that customer support does not respond. We have sent multiple emails and received no reply at all. The complete lack of communication makes you start wondering whether you’ve been scammed after making the payment.
If the item is not actually in stock or there are delays, be honest with your customers instead of advertising next-day delivery. False delivery information and zero customer support are completely unacceptable.
I cannot recommend this company based on my experience.
29 June 2026
Unprompted review
Reply from Gonser
Dear Vitalii Yevtushok,
Thank you for your review.
We are sorry to hear that you are not satisfied with our service.
According to our system, your order was placed twice. Following your message, we have cancelled the second order for which you received the payment reminder.
Your shipment is currently being prepared for dispatch and will be sent shortly.
To help us process your request as efficiently as possible, we kindly ask you not to send multiple messages regarding the same issue. Instead, please reply directly to this email. As we process customer enquiries in chronological order, each additional message automatically extends your waiting time.
Kind regards, GONSER
Disappointing
Disappointing. “Order today deliever tomorrow” is not true. And as one can see this is not an isolated incident based on other reviews. Also the standard excuse of “sudden influx of orders” is not really an excuse of it constantly leads to delays. Customer service takes ages to answer as well with the auto reply seeming to imply no actual person will resppnd unless you reply to the auto message. I would honestly just remove the false promise of “next day delievery” since it just makes customers unhappy as they probably ordered here just coz they could allegedly get the item tomorrow.
1 July 2026
Unprompted review
Reply from Gonser
Dear Marissa
We regret that your experience with the delivery time and communication did not meet your expectations. Unfortunately, we are not able to identify the specific order based on this review, as no order details have been provided. Therefore, we cannot review the individual case in detail. All immediately available items are generally dispatched on the next working day. In certain situations, delivery delays may occur due to operational factors within logistics or with the shipping carrier. Our customer service team works through all inquiries in the order they are received to ensure a fair processing sequence. We take your comments seriously and appreciate you taking the time to share your experience.
Kind regards, GONSER
Great shopping experience
Great shopping experience! The delivery was fast, and the item arrived exactly as described. Everything was well packed and met my expectations. I would happily order from Gonser again.
27 June 2026
Unprompted review
Just horrible
Just horrible. I ordered exactly one week ago. All items were indicated in stock, and the product pages indicated next day delivery.
My delivery finally came yesterday evening, but incomplete. I received two parasol covers, instead of a parasol and ONE cover.
Impossible to get in touch with customer service. Messages, which I’ve been sending since Monday are simply ignored.
I’ll take legal action and will never order from you again. Overall a terrible experience which I’ll never repeat again.
25 June 2026
Unprompted review
Reply from Gonser
Hello,
Thank you for your review.
Our previous message may have ended up in your spam folder. We respond to all customer inquiries without exception.
We are currently reviewing your case and will, of course, find a suitable solution.
Kind regards, GONSER
Great product-performance-price
10 June 2026
Unprompted review
How to assemble with no instructions
Ordered a bike which was shown as in stock. Could have bought in several places but website said order today delivery tomorrow. It took 4 days. On arrival, the assembly instructions were for a completely different bike with no relevance to the BMX ordered. I emailed to ask for the correct instructions (phone number on website tells you to email) they said they couldn’t supply at the moment. Nearly 3 weeks later I am still waiting and my son still waiting for his bike. Braking system like I’ve never seen before and no idea how to install steel pegs on rear wheel. Getting nowhere. Unacceptable
5 June 2026
Unprompted review
Reply from Gonser
Dear Mr. Craven,
Thank you for your review.
We make every effort to dispatch orders placed on business days by the afternoon and paid online directly through one of our payment providers (e.g. credit card or TWINT) on the same day. In most cases, ordered items are therefore delivered the following day. This applies to items that are in stock and to orders placed from Monday to Thursday.
We kindly ask for your understanding that the delivery times stated on our website are estimated guidelines. The exact delivery date also depends on the carrier and therefore cannot unfortunately be guaranteed in every case.
The bicycle is delivered partially pre-assembled. The remaining assembly steps are described in the included instructions.
In addition, we recommend that our customers check all screw connections on the bicycle before first use.
Kind regards, GONSER
two weeks delivery instead of two days
4 June 2026
Unprompted review
Reply from Gonser
Guten Tag
Besten Dank für Ihre Nachricht.
Wir bedauern die Schwierigkeiten im Zusammenhang mit Ihrer Lieferung sehr und entschuldigen uns im Namen des Versandpartners für die entstandenen Unannehmlichkeiten.
Nach der erfolgreichen Übergabe an den Spediteur haben wir leider keinen direkten Einfluss mehr auf den genauen Lieferzeitpunkt oder die Art der Zustellung. In der Regel arbeiten unsere Versandpartner zuverlässig, sodass unsere Kunden ihre Bestellungen rasch und in einwandfreiem Zustand erhalten.
Umso mehr bedauern wir, dass dies in Ihrem Fall nicht zutrifft.
Wir wünschen Ihnen dennoch viel Freude mit Ihrer Bestellung.
Freundliche Grüsse, GONSER
Reply from Gonser
Guten Tag
Vielen Dank für Ihre Bewertung.
Es freut uns, dass Sie mit unserem Service zufrieden sind.
Freundliche Grüsse, GONSER
False Advertising
"Order today, deliver tomorrow" only in your dreams. The delivery time is at least 3 working days. They don't even dispatch available items the next day. I have ordered from this website multiple times, so I know what I am talking about. Shame on you for fooling people who need their items urgently. This is misleading and deceptive marketing, and you will be reported to the competent authorities.
18 June 2026
Unprompted review
Reply from Gonser
Hello Federica
We regret that you were not satisfied with your order and our service. At present, we are unable to find any correspondence with our customer service team.
Our customer service team is available to assist you at any time via email at info@gonser.ch or via WhatsApp chat at +41 41 539 14 24.
Kind regards, GONSER
Never delivered the product, customer service ignoring all emails!!!
I ordered a garden sofa (4 packages) which was supposed to be ready for immediate delivery.
2 packages were delivered the other 2 never arrived!!! You took the money and delivered incomplete product!
The tracking number shows no update, the customer service never responded to multiple emails.
Gonser.ch why are you lying about the delivery dates and then ignoring the customers who are asking for help???
I will be reporting you to SECO
17 June 2026
Unprompted review
Reply from Gonser
Hello,
Thank you for your review.
We sincerely regret the difficulties related to your delivery and apologize on behalf of the shipping partner for the inconvenience caused.
Once the shipment has been successfully handed over to the carrier, we unfortunately no longer have direct control over the exact delivery date or the delivery process. Our shipping partners are generally very reliable, ensuring that our customers receive their orders quickly and in perfect condition.
We are therefore especially sorry that this was not the case with your delivery.
Our customer service team is currently investigating the matter to ensure that you receive your goods as quickly as possible.
Kind regards, GONSER
Smooth ordering process
Super easy ordering process. Quick delivery and package tracking details provided.
4 June 2026
Unprompted review
Payment issue handled well
I had a payment issue which was handled swiftly and pleasantly by Gonser. It was a positive experience for me 😊
6 June 2026
Unprompted review
Reply from Gonser
Hello Celine Nolan Synnott
Thank you very much for your review.
We are pleased to hear that you are satisfied with our service.
We look forward to welcoming you again to our webshop in the future.
Kind regards, GONSER
Great price as per the quality but…
Great price as per the quality but little bit disappointment with the delivery time line. It is mentioned next day delivery but it came after 5 days
26 May 2026
Unprompted review
Good product and great customer service
30 May 2026
Unprompted review
Nice online shop
Nice online shop - all allright
Evertime again
Recommendale
Schöner online shop
Alles gut
Empfehlenswert
24 May 2026
Unprompted review
Delivery not next day
Delivery not next day, despite what was advertised.
Customer service slow, impolite and unhelpful. No phone number to call.
7 May 2026
Unprompted review
Reply from Gonser
Dear Jack
We are sorry to read that your experience did not meet your expectations. All immediately available products are generally delivered on the next working day. We therefore regret that there was a delay with your shipment. According to our information, the order has since been successfully delivered. Our customer service team is always committed to handling all enquiries as quickly and satisfactorily as possible. Thank you for taking the time to share your feedback with us.
Kind regards, GONSER
I have been waiting over a month for…
I have been waiting over a month for Gonser.ch to collect two defective items: one arrived broken, the other has never worked. Despite more than 20 emails and their explicit instructions to leave the packages outside for pickup, they failed to collect them twice and provided no explanation.
Their responses are delayed, contradictory, and clearly aimed at avoiding any refund. The company offers no phone number, only evasive email support. This level of unprofessionalism and apparent dishonesty makes them look more like crooks than a legitimate business.
I strongly advise everyone to avoid Gonser.ch completely. Terrible experience.
3 April 2026
Unprompted review
Reply from Gonser
Dear Antonio
Unfortunately, based on this review, we are unable to identify which specific order or case you are referring to and therefore cannot verify the details mentioned. If you still require assistance or if the matter has not yet been resolved, our customer service team remains available via email at info@gonser.ch or via WhatsApp chat at +41 41 539 14 24.
Kind regards, GONSER
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