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See what reviewers are saying

Rated 5 out of 5 stars

Keep in mind, this site is reviewing a Go Mobile communications company. This is not Go-Mobile Tires the franchise. Certainly not Go-Mobile North Delaware Valley Tires.

Rated 5 out of 5 stars

James the manager of Go Mobile Keynsham, does not merely sell mobile phones, he helps the customer chose the right phone and then takes time to configure the phone if the customer is struggling. He t... See more

Rated 1 out of 5 stars

Utterly appalling, mis sold contract, completely ripped off, cancelled within 14 days but 8 weeks later still hadn't resolved issue. Without the help of Ee would still be stuck. Customer service total... See more

Company replied

Rated 1 out of 5 stars

Terrible company, terrible service. They charge €14.99 to activate the service, and after 3 days I had to switch companies because they say unlimited 5G, but it's actually garbage. Poor coverage, slow... See more

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Mobile Phone Repair Shop

Information provided by various external sources

With over 40 high street stores, we stock the latest mobile handsets and devices, and offer a wide range of diverse and competitive talk plans along with home and broadband deals. We’re partnered with some of the biggest brands in the mobile phone industry, such as O2, EE, Three and Vodafone! We’re able to offer our customers – business or consumer – a wide range of products and services at fantastic prices. On top of all of that, we also provide great prices on Sky TV and Broadband, as well as EE Broadband. We're also EE's Best Retailer for the third year in a row!


Contact info

3.1

Average

TrustScore 3 out of 5

310 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Utterly appalling

Utterly appalling, mis sold contract, completely ripped off, cancelled within 14 days but 8 weeks later still hadn't resolved issue. Without the help of Ee would still be stuck. Customer service totally useless. Terrible experience. Don't go there

7 August 2020
Go Mobile logo

Reply from Go Mobile

Hi Stephanie,

Thank you for your review.

I am sorry to hear this. I have sent you a private message for more information regarding your order so we can look into this further.

Kind Regards,

Lottie

Rated 5 out of 5 stars

Amazing service

Friendly service. Let me stay to set up my new phone so I had a phone for driving home. All while dealing with my loud 3 year old running around and dealing with other customers

14 March 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from people at Brixham who make the process of changing phones so simple. From helping choose the right phone and cover through to the right contact they make it all so easy. Interestingly our friends all recommend them with enthusiasm too on the basis we’d feel lost without being able to pop in and see them anytime if we need to.

14 March 2020
Unprompted review
Rated 5 out of 5 stars

The staff in store provided great…

The staff in store provided great customer service. They found out what I wanted then helped me find the best plan for my needs without pushing extras that I didn’t want like some phone shops do. They took the time to help me get my number transferred from my old network and make sure my phone was set up and ready to go. I will definitely be returning when it’s time to upgrade.

14 March 2020
Unprompted review
Rated 5 out of 5 stars

Thank you Jon!

Arrived in Helston with a major mobile problem. Unable to speak to anyone at Vodaphone, nothing on their site helped. Rang Gomoblie and Jon said to take the phone to the shop. He stayed after hours to fix it. Can't thank him enough. Very patient and obviously knowledgeable. Brilliant!!

14 March 2020
Unprompted review
Rated 5 out of 5 stars

Josh at Launceston was terrific

Josh at Launceston was terrific. He realised what a doddery old fool I am and dealt with everything perfectly while also managing to serve other customers and later answered my telephoned queries.

9 March 2020
Unprompted review
Rated 1 out of 5 stars

IGo mobile has Go ne

I had a postcard to say that my contract was due for renewing, went all the way to Ripley yesterday Thursday 05/03/2020. Where the hell are they. Both Grosvenor Road and Oxford Street shops are both closed down.
Come on Go Mobile, where are you. How can I renew my contract?
I Have never had any trouble with them in the past but this is very odd. Can anyone please enlighten me???????

6 March 2020
Unprompted review
Go Mobile logo

Reply from Go Mobile

Hi Christine,

I apologise for any inconvenience. The Ripley store was temporarily closed for a day but has re-opened full time. If you are still interested in an upgrade I would recommend contacting them on 01773 570220 to ensure they are open when you visit.

Thanks, Lottie

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly attitude, no pressure to buy.
Found the best deal and provided the most suitable phone.
Very satisfied.

29 February 2020
Unprompted review

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