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Rated 1 out of 5 stars

Used a couple of times previously but got a reminder that I still have some credit that they will take from me if I don't log back in. Forgotten my password so used the option to reset which generate... See more

Rated 3 out of 5 stars

Cheap GoLotter, this promotion you send today for eastern is just cheap! Your promotion: 15% Easter Sale on US - Mega Millions only valid for Valid on Syndicates, Bundles deals. Client feedb... See more

Company replied

Rated 5 out of 5 stars

I've been using this site for a couple of years without any problems, winnings paid quickly and they respond to any issues even telling me l already had an account on another company site they own. I'... See more

Company replied

Rated 1 out of 5 stars

This site is sketchy, to say the least. They are changing the domain name non-stop. They claim they are a reputable business. What reputable business changes their name so often? Now it's called... See more

Company replied

Company details

  1. Lottery Vendor
  2. Online Lottery Ticket Vendor

Written by the company

Golotter acts as an independent, third-party lottery ticket purchasing service. When you choose to play the biggest lottery draws on the globe on our website, our agents at a network of local offices around the world go out and physically purchase official lottery tickets on your behalf. When you play the lottery online at Golotter, you select the numbers you wish to play and you have a wide range of tools and options at your disposal. Your tickets are scanned and uploaded to your personal account before the draw. When you win, you are immediately notified and wins are swiftly transferred to your account.


Contact info

2.1

Poor

TrustScore 2 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

No working customer support options

Used a couple of times previously but got a reminder that I still have some credit that they will take from me if I don't log back in.
Forgotten my password so used the option to reset which generates a link which doesn't work. Used the option to contact customer support which didn't work. Tried the online chat which didn't work

4 March 2026
Unprompted review
Rated 3 out of 5 stars

Beware

I have use this company on and off for years ,when I played a draw and made a payment , i would get pending email followed by confrontation email and later a scanned copy of the ticket, that seems to have stopped, then the method of payment seem to be using a lot of companies, then there is the fact some of the USA lotteries will not pay agencies, so think if you were to win say powerball, $500 million , can you see the person who has bought the ticket handing that sort of money over.? Plus it states you can buy a ticket in the country but not outside.i now use a company that bets on the numbers and will payout the same amount.

19 December 2025
Unprompted review
Golotter logo

Reply from Golotter

Hello David,

Thank you for your review and we apologise that you got that concept from our services.

Please note that we are a respected and reputable ticket messenger service with a proven track record and satisfied customers. We have been in the industry for around 20 years. Over the years, we have paid out more than $127 million in prizes to over 9 million winners from across the globe. We never do anything that damages our reputation.

GoLotter is an online lottery ticket purchasing service. You select the lotteries you want to play, we buy the tickets on your behalf, and you receive all the winnings, commission-free. It's as simple as that!

For small prizes, winnings are deposited directly into the customer’s account. For larger jackpots, we accompany the winner to the lottery’s base location to claim the ticket and the prize.

We hope this helps clarify things. Feel free to contact us anytime through our 24/7 chat—we’re always happy to help.

Wishing you the best,

GoLotter team

Rated 1 out of 5 stars

This site is sketchy

This site is sketchy, to say the least.
They are changing the domain name non-stop. They claim they are a reputable business. What reputable business changes their name so often? Now it's called loteriadelrey.

They also require your information: personal identification (ID), address confirmation, selfie, payment method information. I'm not giving my information to a gambling site.

It might be a legitimate lottery-ticket-proxy business, but these signs (changing domain names, aggressive data requests) strongly suggest something fishy.

6 November 2025
Unprompted review
Golotter logo

Reply from Golotter

Hello Adrian,

Thank you for sharing your review, and we apologize for any inconvenience this may have caused.

We understand your concerns, and we want to assure you that apart from the name, nothing else has changed. The update comes as part of the global growth of our business, supported by a new gaming license that benefits both our users and aligns with our company values.

Everything else will remain as you have known—this means you can continue to play the same lotteries and receive prizes exactly as before.

Please also rest assured that your personal details remain fully protected at all times with the latest GeoTrust security measures.

Regarding the documentation request, please note that holding this license requires us to perform standard customer verification procedures. These measures are in place to comply with legal and regulatory requirements and to maintain the integrity of our platform.

We understand that providing documentation can be inconvenient, and we truly appreciate your cooperation in helping us maintain a safe and secure environment for all players. Please do not hesitate to contact us via our chat, we will be happy to assist you anytime.

Thank you for your understanding, and we hope you continue enjoying our services.

Wishing you the best,

Julieth

Rated 1 out of 5 stars

No withdrawal button

There is no withdrawal button!!!!!!

19 September 2025
Unprompted review
Golotter logo

Reply from Golotter

Hi Juhas,

We apologize for the inconvenience.

We’ve sent you an invitation to help enhance your experience. Kindly provide your full name and the email address you used to register so we can assist you further.

If you're unable to see the Withdraw button on your mobile device, we recommend using the site via your mobile browser for now.

Please don't hesitate to reach out to us via our live chat if you need any further assistance.

We look forward to your response.

Best regards,

Monica
GoLotter team

Rated 2 out of 5 stars

Worrying transaction

I came here to say I was purchasing a ticket and the purchase was declined by my bank as it was a company called Vivexcoin and they tried to take more than the cost of the ticket. I’m not sure if the purchase would have went through if the amount was the same. I tried it again and the exact amount was taken from the usual name that normally takes the money. Be careful you don’t have more than the required amount that is in your account.

6 September 2025
Unprompted review
Golotter logo

Reply from Golotter

Hello James,

We apologize for any inconvenience you may have experienced with our website. We’ve sent you an invitation to share your personal information (name & email) so we can better understand your review and work to improve your experience.

In the meantime, please note that we are a respected and reputable ticket messenger service with nearly 20 years of experience in the industry. Over the years, we’ve paid out more than $130 million in prizes to over 9 million winners around the world. You’re also welcome to explore some of their stories in the "Magazine" section of our website.

Please don’t hesitate to reach out to us via our 24/7 live chat — we’re here to help.

Best regards,
Monica
GoLotter Team

Rated 2 out of 5 stars

I was a long-term customer of Golotto…

I was a long-term customer of Golotto and had always found their platform convenient enough. However, after not using the service for a while, I logged back in to discover that they had been deducting a monthly “account keeping fee” straight from my winnings. This was extremely disappointing, especially considering the money in the account was legitimately mine.

It feels like an unfair practice to penalize loyal customers simply because they haven’t placed bets recently.

Be careful if you decide to use Golotto - apparently, your winnings are only safe if you keep playing constantly. I won’t be coming back, and I wouldn’t recommend them to anyone who values transparency and respect for their customers.

6 July 2025
Unprompted review
Golotter logo

Reply from Golotter

Hello Mark,

Thank you for leaving your review and sharing your case.

Kindly note as per terms and conditions section 6.7 mention: When an account becomes inactive, we will deduct an administrative monthly fee from your account that does not exceed two euro and fifty cents (€ 2.50) or its currency equivalent. Such a fee will only be deducted if your account is in credit.

Payment methods will not be affected.

This fee will be deducted on a monthly basis as long as your GoLotter account remains inactive and has a balance in credit. In order not to incur the monthly service fee, you can either reactivate your account or withdraw your remaining funds.

We hope this helps clarify the issue. Please note that the terms and conditions were displayed when you created your account and are also available in the footer of our website.

If you found our assistance helpful, we kindly ask you to consider updating your review.

Should you need any further help, feel free to contact us through our website chat — available 24/7.

Thank you for your patience and understanding.

Wishing you the best,

Monica
GoLotter team

Rated 1 out of 5 stars

Do not use this website

Do not use this website. I had the same experience recently. I received a email saying that they will deduct 2.50 euro from my account balance as my account has been inactive for the last 6 months. I have tried to close the account for days and they are not allow people to close their account.

10 September 2024
Unprompted review
Golotter logo

Reply from Golotter

Hello Karly,

We apologize for any inconvenience presented.

Please note, as stated in our terms and conditions, when an account becomes inactive, a monthly administrative fee of up to €2.50 (or its equivalent in your local currency) will be deducted. This fee will only be applied if your account has a positive balance.

Keep in mind that your default payment method won't be charged.

This fee will be deducted on a monthly basis as long as your Golotter account remains inactive and has a balance in credit. In order to delete your account please provide your full name and email address to care@thelotter.com to assist you better.

Wishing you the best.

GoLotter team

Rated 1 out of 5 stars

Threats to deduct money

I have the same experience as Customer ( 4th May )
They threaten to deduct 2.50 euros per month because my account is inactive but it has a zero balance.I have asked them to close my account. Let’s see what happens.

5 June 2024
Unprompted review
Rated 1 out of 5 stars

Will not let me close account despite zero balance

Today I received an email from Golotter.com that there had been no activity on my account for 1 year and they would be taking 2.50 Euro a month from the credit on my account. I do not remember ever using the site but apparently did in 2021. I logged into my account and there is a zero balance. I tried to close it and it would not let me as it claimed I still had a positive balance.

4 May 2024
Unprompted review
Rated 3 out of 5 stars

Cheap GoLotter Easter Promotion

Cheap GoLotter, this promotion you send today for eastern is just cheap!

Your promotion: 15% Easter Sale on US - Mega Millions only valid for Valid on Syndicates, Bundles deals.

Client feedback:
A promotion for the US - Mega Millions Jackpot on the lowest level of $20Mio., a day after the huge jackpot of US$ 1'130'000'000, is just a slap into the face of all loyal clients which play for years.

Why don't make a nice easy and fair eastern promotion for the huge jackpot of the actual U.S. - Powerball Jackpot of $ 935 Mio. next Saturday and show some respect for your loyal clients. And please, don't come with Syndicates, Bundles deals. When a promotion, then for the jackpot 1:1.

28 March 2024
Unprompted review
Golotter logo

Reply from Golotter

Hello Andy,

We apologize for the unsatisfactory experience you had. Rest assured, we are addressing this concern and are committed to delivering a better experience in the future.

Thank you for your review.

GoLotter team

Rated 5 out of 5 stars

Very Good App

Easily used. Great UI and very good payouts.

3 May 2023
Unprompted review
Golotter logo

Reply from Golotter

Hello Doumoyo,

Thank you for your review! We wish you a big win soon!

GoLotter team

Rated 1 out of 5 stars

SCAM They refuse to meet us !

SCAM

They refuse to receive visitors to discuss about the jackpot.
The office is in Malta , but they do not operate in that office.
They refuse to say where are actually located and to meet us.

7 October 2023
Unprompted review
Golotter logo

Reply from Golotter

Hello Christian,

Thank you for your comment, please note that we have several times answered your inquiries over all our channels.

We are a respected and reputable ticket messenger service with a proven track record and satisfied customers. We have been in the industry for around 20 years, we also are an independent ticket-purchasing service. Over the years, we have paid out more than $122 million in prizes to over 8 million winners from across the globe. You may also read some of our winners' stories in the "magazine" section.

Having said the above, the customer is the rightful owner of the ticket, not us or the local officer. We would never do anything that will damage our reputation of being honest, buying only from official agencies and paying our clients until the very last cent of their winnings.

We understand that our services may not meet everyone's expectations, and we respect your decision to use or not our services. We strive to provide excellent service, and we're committed to addressing any concerns our customers have.

Regards,

GoLotter team

Rated 1 out of 5 stars

DO NOT PLAY US LOTTERIES HERE

I decided to open an account on GoLotter to play the US LOTTERIES when they had billion dollar jackpots.
This site originally advertised it that an agent appointed by them in the US, would buy the ticket for the customer(me) and scan the ticket so that I see the uploaded copy and that’s legally my ticket. If I win, this is my proof of ownership, allegedly!
However, when the jackpots started to get really big, I started to ponder the ramifications of someone being in possession of a ticket, potentially worth billions of dollars, and handing that over to little old me whom they’ve never met🤔. Whilst some people are honest, it would definitely be a situation where dishonesty could occur. So I started to dig deeper.

Firstly, I noticed that the barcodes and any identification codes/numerical sequences on my uploaded tickets were blurred out.
This made me suspicious. I then started looking at their site rules and claiming prizes procedures. Whilst I’m paraphrasing as I did not copy original text (it has been altered, but I will get to that after) it said that if you win the jackpot, I will have to claim in person, and they will pay for my flights etc and hand me the ticket when I get there……really? for a ticket worth over a billion dollars, there is so much potential for error here - just saying!
Ok, so then I started looking into the tax implications and prize payout structure. The payouts are either annuity(over 29 years) or a cash lump sum which is heavily reduced (approximately half of the advertised jackpot 😳) then there’s the tax implications. Federal taxes are deductible immediately 30+% and possibly state taxes, depending on which state it’s purchased in. This varies wildly from 0% in a few places to a lot more, but all that being said, you could still walk away with a cool half billion dollars, which made me really keen to try - come on, who wouldn’t want 500m to spend ?
Then came the sticking point 😳 I cannot remember exactly what made me look, but I started to check reviews like on here, and I don’t know about you, but whenever I read a genuine and possibly negative review, they always seem to be followed by a couple of ‘Amazing!’ 5 star reviews🤔…. I’ll let you make up your own minds on that!
So I saw the ‘scam’ ones and thought I would go look at rules of the actual lottery on the operator’s website ie MEGA MILLIONS & POWERBALL. 😱 I found that it said (paraphrasing again) you CAN play if you don’t live in the US, but MUST buy whilst you are visiting ie PYSICALLY PRESENT in the US at the time of purchase, and it prohibits you buying through an AGENT or third party. 😳.
I contacted GoLotter, questioning this, and was extremely suspicious that they kept changing the answer when I pressed them on the live chat. When I questioned further stating what I had found, and that I would basically be committing fraud if I was not there when the ticket was purchased ( an easily proven point), they didn’t answer me. I can recall at the time, I was quite busy, and decided to follow up later when I had more time.
When I did have some time later, I was compiling an email to send and went to take screenshots of their ‘appointed agent’ wording, only to find it completely altered now using different terms, instead of agent, it’s now a lottery courier service. I’ve just also noted that they say they will upload a ‘reasonable’ facsimile of the ticket too, so that cover the blurred out angles 😠
Apologies for the novel, but if you’re in any doubt, go look at the original MegaMillions website and the Powerball website it states the rules there.
In short, my opinion is that you can buy tickets through them, but you couldn’t legally claim the prize in the US if you win BIG. Whoever went to that retailer would probably be the legal owner and could claim the huge prize, and with my limited legal knowledge, the most you’d get back is a refund of the ticket price if that, and a world of disappointment if you happened to beat the enormous odds and win the jackpot.
Don’t waste your money!

8 August 2023
Unprompted review
Rated 1 out of 5 stars

I have an account with golotter.com and…

I have an account with golotter.com and I played " Powerball " through its site and my account . Golotter took my money from my credit card and it has NEVER sent me the tickets , plus the fact that the game was " refused " while my credit card has been charged . When I asked my money back , they did everything to not give it back .
Now I'm trying to find out their office in Malta and to sue them through lawyers.
I'm feeling very bad as I trusted this people who seem to be criminals .

24 June 2023
Unprompted review
Rated 5 out of 5 stars

I've been using this site for a couple…

I've been using this site for a couple of years without any problems, winnings paid quickly and they respond to any issues even telling me l already had an account on another company site they own. I've played US and EU lottery's without a problem.

30 April 2023
Unprompted review
Golotter logo

Reply from Golotter

Hello Terry,

Thank you for your review! We wish you to win Big soon!

Wishing you the best of luck!

Monica
TheLotter Team

Rated 1 out of 5 stars

Scam!!! Never use it!!

The lotter changes websites, from globallotteryresults to thelotter to golotter to lottosmile. I couldn't even check my tickets! my account disappeared because the website was no longer available!!! Do not use it!

7 December 2022
Unprompted review
Golotter logo

Reply from Golotter

Hello Mihaela,
We have contacted you in private to resolve the matter.
Thank you for your attention.
Golotter Team

Rated 5 out of 5 stars

cool service

the customer service is really good they helped me out when i was spending too much so hopefully i will win big

8 January 2023
Unprompted review
Golotter logo

Reply from Golotter

Hello David,
We appreciate your review.
Wishing you all the best in the lotteries!
Best regards,
GoLotter Team

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