I have no relationship with Loansnap, but they pretended to have my loan and sent a check without explanation.
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See what reviewers are saying
Michelle was incredibly helpful from the moment we started the process through the end. She took the time to understand our situation and helped us determine the best way to achieve our financial goal... See more
The experience was overall 4 out of 5 stars. We started with a call for all the information about the loan. The rest mainly was done through the portal from asking questions, uploading documents, ques... See more
We just closed on our refinance and are very pleased with LoanSnap. Jared who was our lead guy and his team were all excellent. Everyone responded quickly and kept us updated throughout the process d... See more
Company replied
Company details
Information provided by various external sources
Smart loans (mortgages, refinance, and HELOCs)
Contact info
3070 Bristol St., #200, 92626, Costa Mesa , United States
- 888-680-5777
- info@goloansnap.com
- goloansnap.com
3.3
Average
908 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LoanSnap was very easy to work with for…
LoanSnap was very easy to work with for our home refinance. Julian, our loan officer was very responsive and helpful. They were able to match and better a couple other offers and were faster in their responses than the other companies we were considering. Good experience overall.
27 December 2021
Unprompted review
Reply from LoanSnap
Hi Theresa,
Thank you for your review!
It is great to hear that our your loan officer was responsive and that they were able to match offers you got from other companies!
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Excellent Service
Bill was our rep and he was great to work with! Everything went smoothly and on time. For future customers, be prepared in advance with documents and answer questions quickly and this should be fast and easy for you too! Thank you!
27 December 2021
Reply from LoanSnap
Hi Customer,
Thank you for your review!
We’re delighted that your rep was great to work with and that everything went smoothly and on time!
If you need assistance with your mortgage again in the future, don’t hesitate to contact us.
Thank you!
LoanSnap Customer Service Team
Overall
Overall, things went smoothly. Whenever there was an issue or we had a question, our contact with Loan Snap, Jason, responded quickly and resolved things.
26 December 2021
Reply from LoanSnap
Hi LA,
Thank you for your review.
We are delighted that things went smoothly and that your loan officer responded quickly!
Please get in touch if there is a way we can help you again in the future.
Thanks,
LoanSnap Customer Service Team
I was worried going into this that I…
I was worried going into this that I would be taken advantage of or get into something I didn’t want. Jacob answered all of my questions, was responsive, and even explained answers to questions I didn’t ask. We are very satisfied with the service provided.
22 December 2021
Reply from LoanSnap
Hi Dana,
Thank you for your review!
It is great to hear that our your loan officer was responsive and answered all of your questions!
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Excellent experience
After shopping around for a refinance, it was clear that after speaking with Jared Miller that I wanted to go with LoanSnap. The whole process was extremely easy and I will absolutely do business with them for a long time. Jared and the team at LoanSnap are great and I can’t think of a better company to do business with!
22 December 2021
Unprompted review
Reply from LoanSnap
Hi Colton,
Thank you for your review.
We are delighted that you found the whole process extremely easy and that your loan officer was great!
Please get in touch if there is a way we can help you again in the future.
Thanks,
LoanSnap Customer Service Team
The process was quick and easy
The process was quick and easy. The communication was excellent! Great process, company and loan representative.
22 December 2021
Reply from LoanSnap
Hi Dbambrick,
Thank you for your review!
We’re delighted that you found the process easy and that communication was excellent!
If you need assistance with your mortgage again in the future, don’t hesitate to contact us.
Thank you!
LoanSnap Customer Service Team
smooth deal
On line process is a very smooth and quite simple.
Great way to get business done.
20 December 2021
Unprompted review
Reply from LoanSnap
Hi Jim,
Thank you for your review!
It is great to hear that our you found the process to be smooth and simple!
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Lowest rates I found and very pleasant…
Lowest rates I found and very pleasant folks to work with. Portal gave me most of what I needed. Had never done a financing virtually, but it went just fine. Would recommend them.
20 December 2021
Reply from LoanSnap
Hi James,
Thank you for your review and recommendation!
We’re delighted that you found our team very pleasant to work with, and that the portal gave you most of what you needed!
If you need assistance with your mortgage again in the future, don’t hesitate to contact us.
Thank you!
LoanSnap Customer Service Team
People were very friendly with me
People were very friendly with me. Always eager to help and solve issues.
19 December 2021
Unprompted review
Reply from LoanSnap
Hi Roberto,
Thank you for your review!
It is fantastic to hear that our team were very friendly and always eager to help!
Don’t hesitate to reach out if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Great lender!
Wow! What a great lender to work with for refinancing! Very easy and efficient process. Excellent communication! Jared was great! Super customer service! Thank you 😊
18 December 2021
Unprompted review
Reply from LoanSnap
Hi Luis,
Thank you for your review and recommendation.
It is great to hear that you received great customer service and that your loan officer was great to work with!
If you need assistance with your mortgage again in the future, don’t hesitate to contact us.
Thanks,
LoanSnap Customer Service Team
Highly recommend
I have to say that when we started the process I was a little worried. But as we went through the process and talked with Jared Miller, our loan officer, things went very smooth. The entire process was very efficient, from the signing of the documents to the final closing with the Notary. I would highly recommend LoanSnap to anybody looking to refinance.
17 December 2021
Reply from LoanSnap
Hi Steve,
Thank you for your review and recommendation!
We’re delighted that you found the process very efficient and that things went smooth with your loan officer!
If you need assistance with your mortgage again in the future, don’t hesitate to contact us.
Thank you!
LoanSnap Customer Service Team
This mortgage refinancing was awesome…
This mortgage refinancing was awesome .My loan officer William Pratt was knowledgeable, kind and competent. He answered every question and he frequently updated me on the status of my loan. The entire process was almost stress free. Thank you.
17 December 2021
Reply from LoanSnap
Hi Heather,
Thank you for your review!
It is great to hear that our your loan officer was knowledgeable, and kept you up to date on the status of your loan.
We are delighted that the entire process was stress free!
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Easy refinance
The refinance process was quite quick and surprisingly, welcomingly smooth and easy.
16 December 2021
Reply from LoanSnap
Hi Customer,
Thank you for your review!
We’re delighted that you found the process quick, smooth, and easy!
If you need assistance with your mortgage again in the future, don’t hesitate to contact us.
Thank you!
LoanSnap Customer Service Team
LoanSnap Mortgage guys are flexible
LoanSnap Mortgage guys are flexible, affordable and friendly.
16 December 2021
Reply from LoanSnap
Hi Kailash,
Thank you for your review!
It is fantastic to hear that our team were flexible, affordable, and friendly!
Don’t hesitate to reach out if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
I really would recommend Loansnap to…
I really would recommend Loansnap to anyone. Especially if you are looking to refinance. They were straight forward and made sure that our loan fit us. If you have your major docs ready, then the process is quick and easy.
16 December 2021
Unprompted review
Reply from LoanSnap
Hi Chris,
Thank you for your review and recommendation!
We are delighted that our team were straightforward and that the process was quick and easy!
If you need assistance with your mortgage again in the future, don’t hesitate to contact us.
Thanks,
LoanSnap Customer Service Team
Michelle was great!
Michelle was a pleasure to work with, and she made the process very simple. Best interest rate and lowest origination fee among any lender I checked with. Highly recommend!
15 December 2021
Unprompted review
Reply from LoanSnap
Hi Marc,
Thank you for your review!
It is great to hear that your loan officer was a pleasure to work with and that she made the process very simple.
We are delighted that you got the lowest rate and origination fee among any lender that you checked with!
Don’t hesitate to reach out if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Jared is the man!
15 December 2021
Unprompted review
Reply from LoanSnap
Thanks, Robert!
We are delighted that you were happy with your loan officer!
Please get in touch if you need assistance with your mortgage again in the future.
LoanSnap Customer Service Team
The process was effortless
The process was effortless and Jared was a great help throughout this process.
15 December 2021
Reply from LoanSnap
Hi Customer,
Thank you for your review!
We’re delighted that you found the process effortless and that your loan officer was a great help!
If you need assistance with your mortgage again in the future, don’t hesitate to contact us.
Thank you!
LoanSnap Customer Service Team
The whole process took a lot longer…
The whole process took a lot longer that was expecting ended up being at least a 6 week process to close
15 December 2021
Reply from LoanSnap
Hi Jeff,
Thank you for your review.
We are sorry to hear that the process took longer than expected.
We would love to learn more about what happened and how we could have delivered your loan in a more timely fashion Please contact us at info@goloansnap.com.
Thank you,
LoanSnap Customer Service Team
Great service and easy communication
15 December 2021
Unprompted review
Reply from LoanSnap
Hi Heins,
Thank you for your review!
It is fantastic to hear that you received great service and that communication was easy!
Don’t hesitate to reach out if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
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