GolfStar Direct Reviews 

2,482
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 760 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast shipping services, noting that orders often arrive the next day accompanied by helpful delivery updates. Consumers are also extremely pleased with the competitive pricing, high quality gear, and rewarding loyalty programs available across the online shop. Some reviewers were not happy with delivery services, mentioning occasional courier delays, missing parcels, or orders that never arrived. A few other people also felt quite frustrated when packages were sent to incorrect addresses or when facing complicated returns for flawed merchandise.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting incredibly fast dispatch... See more

Product

Customers had positive experiences with product, frequently highlighting the excellent quality and... See more

Price

Clients share positive opinions on price, expressing widespread satisfaction with the competitive costs and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast delivery and reasonable... See more

Order

People report positive experiences with order, highlighting fast next-day delivery and seamless online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These were the cheapest Callaway Supersoft balls I could find on the internet, I was a little apprehensive, as I had not heard of GolfStar Direct before. I read the reviews and decided to give them a... See more

Rated 5 out of 5 stars

What makes Golfstar Direct so good is even when its bad, its good 😁. I ordered a box of TP5 yellow balls and received a nox of Tour Response, I rang them and received my box of TP5's the next day an... See more

Rated 5 out of 5 stars

Outstanding customer service. Things don’t always go right, a real mark of a company is how they act when it’s not gone right. Amazing response and fabulous customer service. Jack thanks for you... See more

Rated 5 out of 5 stars

Briefly, I ordered two pairs of UA shorts as I seem to be “between sizes” at the moment. The shorts arrived less than 48 later, a decision was made, and the unwanted ones (in this case, the lar... See more



Company details

  1. Golf shop
  2. also in
  3. Clothing Store
  4. Golf Club
  5. Golf Instructor

Written by the company

Welcome to GolfStar direct an online golf retail store. We aim to offer a wide range of products at the best value in the market. GolfStar Direct is part of the GolfStar Group which includes GolfStar Competitions. We are able to combine the buying power across both platforms to offer our customers the best deals and value in the market. 5 Star Service We have a proven customer service model with our partner company which is the largest golf competition site (www.golfstarcompetitions.co.uk) in the UK and boasts over 2,750+ 5 Star trust pilot reviews 10X more than our nearest competitor. How to shop with us We understand people like to buy in different ways. ONLINE: The most popular way is to make a purchase direct off the site using the extensive information we have for you to make an easy decision on your purchases. All of our products are shipped for next day delivery using DPD and we also deliver on a Saturday and Sunday! PHONE: 01675 489 918 We have a team of experienced PGA professionals who can assist when ordering via mail order. Their goal is to provide real experienced advice on your purchase.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(2,482)

699 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service.

Easy to order. Good price. Prompt delivery. All good.

3 July 2026
GolfStar Direct logo

Reply from GolfStar Direct

We're delighted to hear you found our ordering process easy and our prices good, along with prompt delivery. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent Online Golf Shop

Great company. Prices are excellent and ordering process and delivery was very good.
Ordered a new Motocaddy Lite bag on Thursday, delivered Friday.
Excellent customer service and would highly recommend GolfStar Direct.

2 July 2026
GolfStar Direct logo

Reply from GolfStar Direct

We're so happy to hear you had such a positive experience with our prices, ordering process, and quick delivery! We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery.

3 July 2026
GolfStar Direct logo

Reply from GolfStar Direct

Thanks for the great feedback, glad to hear such a positive experience was had.

Rated 5 out of 5 stars

Spot on price and service

Good price. Product arrived on time as promised

11 June 2026
GolfStar Direct logo

Reply from GolfStar Direct

We're glad to hear you found our pricing good and that your product arrived promptly. We appreciate your positive feedback!

Rated 1 out of 5 stars

Sent me the wrong bag (as it was…

Sent me the wrong bag (as it was advertised wrong with the wrong photos)
It then cost me money to send back in order to get my refund
Just an over all disappointing experience

10 June 2026
GolfStar Direct logo

Reply from GolfStar Direct

Thank you for taking the time to leave your feedback. We're genuinely sorry that your experience didn't meet your expectations.

Firstly, we'd like to apologise for the incorrect product imagery on our website. We appreciate this caused confusion, and we've acknowledged the error. That said, the product title and description did correctly describe the bag that was supplied.

As you're located outside mainland UK, we're unfortunately unable to generate a prepaid return label through our returns portal, which is limited to mainland UK addresses. We appreciate this wasn't ideal.

When you contacted us, we feel that we acted promptly to find a resolution. We offered to supply the bag you had intended to purchase at a reduced price, with the discount aimed at covering both the price difference and your return postage costs. Although you initially accepted this solution, you later decided not to proceed, which we completely respected. As soon as you requested a refund instead, we processed it without delay.

We're sorry the situation arose in the first place and appreciate your feedback, as it helps us improve both our website and our service.

Kind regards,
The Golfstar Team

Rated 5 out of 5 stars

Great communication

Great communication. There was a delay due to stock shortage at TaylorMade and I was promptly informed and happy to wait.
Club was built to exact specs and is absolutely superb.
Many thanks!

1 July 2026
GolfStar Direct logo

Reply from GolfStar Direct

We're so glad to hear our communication was helpful regarding the delay and that your club met your exact specifications. We appreciate your patience and kind words!

Rated 5 out of 5 stars

Fast quick and free delivery with great…

Fast quick and free delivery with great tracking updates

30 June 2026
GolfStar Direct logo

Reply from GolfStar Direct

We're so happy to hear that our delivery service and tracking updates met your expectations! Thank you for your positive feedback.

Rated 5 out of 5 stars

Collected

I collected my order it was ready in quick time and the staff was excellent when I was there and was really helpful and polite

25 June 2026

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