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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers found the process of selling their devices to be smooth and straightforward, often highlighting excellent communication and responsive customer service. They appreciated being kept updated throughout the process and receiving fair payments. Several people expressed satisfaction with the ease of the transaction and the professionalism of the staff. However, some people were dissatisfied with significant delays in receiving payment, with several reporting issues with the final payment amount. There were also instances where customers felt communication regarding delays was unsatisfactory. A few other people also felt that the final offer did not match the initial quoted price due to various reasons.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant delays,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express significant disappointment, citing... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers report significant issues with payment for... See more

Response time

People report ambiguous experiences with response times. While some consumers praise fast responses, daily... See more

Customer service

Clients share ambiguous opinions on customer service. Many consumers praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my son’s old phone just sitting around and decided to sell it. This company offered the best price on the market, so I gave them a try. It did take about three weeks to receive my payout, but I... See more

Rated 5 out of 5 stars

There were unforseen issues that came up with the phone. I can say though that when I reached out to the company, they were always very responsive. In the end I am extremely satisfied with the experie... See more

Rated 5 out of 5 stars

We just got new phones and decided to sell our old ones to Golden Standard Buybacks. I’m so glad we did—they gave us the best price out there and made the whole process super easy. They kept us update... See more

Rated 5 out of 5 stars

We upgraded my daughters phone and decided to sell the old phone to Golden Standard Buybacks again. The first time we used them the process smooth and we received the amount that was given to us. They... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

At Golden Standard Buybacks, we’re redefining the way you sell your electronics. Whether you're upgrading, cashing out, or looking to sell in bulk, we make the process fast, simple, and rewarding. We buy smartphones, tablets, computers, and most other electronic devices—new, used, broken, or even locked—ensuring you get the highest payout possible. Founded on the belief that everyone deserves a hassle-free way to sell their devices, we’ve built a trusted platform that serves individuals and businesses alike. With our commitment to competitive pricing, excellent customer service, and a seamless selling experience, Golden Standard Buybacks is your go-to destination for turning your electronics into cash. Sell smarter. Get paid faster. Choose Golden Standard Buybacks today!


Contact info

3.2

Average

TrustScore 3 out of 5

99 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I recently upgraded my phones and was…

I recently upgraded my phones and was looking for a trustworthy company to sell my old devices to. After doing some research, I came across Golden Standard Buybacks. Before sending anything in, I actually called them to make sure I was making the right choice. The team took the time to explain the entire process to me, answered all of my questions, and made me feel comfortable moving forward.

One of the main reasons I decided to go with them was because they were offering some of the highest payouts compared to other companies I checked. I originally had 5 phones to sell, but I decided to test the process first by sending in 3 devices to see how fast and smooth everything would go. Honestly, the experience was really great from start to finish.

They kept me updated throughout the entire process and communication was consistent, which I really appreciated. A couple of my phones did have lower battery percentages and some scratches, but I had listed them as mint condition by mistake. That part was completely on me, and now I understand how important it is to describe the condition correctly so the process can move even quicker and smoother.

Overall, I had a very positive experience and I’m already getting ready to send in my other 2 phones. I definitely recommend Golden Standard Buybacks to anyone looking for a reliable company with good customer service, fair offers, and strong communication throughout the process.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a reliable company to…

I was looking for a reliable company to sell my old phone after upgrading, and I’m really glad I chose this one. They offered one of the highest payouts I found online, which definitely caught my attention.

The process did take about a week and a half, but they kept me updated every step of the way, which I really appreciated. There was a small issue on my end since I listed my phone as mint when it wasn’t, but they handled it professionally and clearly explained the revised offer.

In the end, everything went smoothly and I received my payment without any problems. Overall, great communication, fair pricing, and a trustworthy experience. I would definitely recommend them to anyone looking to sell their device!

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Update on previous bad review

I made a bad review several days ago. I had sent my iphone to the company for an agreed price plus $5 bonus in March. I had not received payment as of late
April. I also had received little to no communication as to status. I contacted them by email many times with excuses about short staff, etc. but finally I reached someone who seemed to be helping. However, she quickly became hard to reach as well. I was starting to feel scammed again, but she finally came through. I did receive my payment and was promised an additional bonus for my trouble. We will see if that occurs or not, but I did get paid after a while.
They did offer more money than most other places out there for the phone, So I would recommend that if you deal with this company, be patient and expect it to take a little time to resolve. At least, in my case, I no longer feel that it is a scam, but a company that has appatently poor communication priorities.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Do yourself a huge favor and stay away…

Do yourself a huge favor and stay away from these scammers. My son sent his phone in, was given a price for the device, and it’s now been almost two months and still no payment. Pretty sad a company can take advantage of people like that.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience overall!

Great experience overall! Communication was clear from the start, and even though they mentioned being a bit backed up, everything moved faster than expected. Once my phone was received, payment was processed quickly. Definitely quicker and more reliable than most online buyback services I’ve used!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I shipped my phone to them and was informed they were experiencing a backlog, but they still processed my payment in a timely manner. The entire process took less than a week from the time they received the device. Overall, it was a smooth experience—especially compared to other online companies that often take much longer.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam Alert

Scam Alert! They have had my iPhone 13x for 5 months and all I have received is lame excuses.
Do not send them your phone unless you just want to donate it to them. I think all of their good reviews are fake. My experience sounds just like the other bad reviews.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Sent iPhone in on 11-14 and status…

Sent iPhone in on 11-14 and status marked "Approved" on 12-15 and as of today, 4-23, I've yet to receive payment. I've received any number of emails saying payment is forthcoming and have "chatted" with what seems to be a nice girl named "Amber" who even went out of her way to send me an email saying it was on its way but still nada so best I can tell I'm out one iPhone and the $445 payment. No bueno!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I had an old phone and needed some…

I had an old phone and needed some extra cash, so I started looking online and came across this company. They were offering more than others, which caught my attention. Of course, I checked the reviews, but you never really know what to expect.

I decided to give them a call, and they sounded legit. From there, they kept me updated every step of the way, which I really appreciated. Within about a week or so, I received my payment with no issues.

I highly recommend them, and I’ll definitely be using them again when I upgrade my wife’s phone. They make the process easy and keep you informed the whole time.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

after sending an iPhone 15 and an…

after sending an iPhone 15 and an iPhone 13 back at the beginning of March I heard nothing I got no answers to emails or phone calls finally two weeks ago. I did receive communication from one of the employees who said she apologize. She had somehow misplaced the whole transaction and she was checking with her director to get the funds for both phones that I was supposed to have gotten months ago, but I still have not received any payment or any more contacts I just want my money

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Bait and switch - AVOID AT ALL COSTS!!!

Bait and switch. Received an original quote, then after 3 months of waiting, received an unacceptable low-ball offer.
The company will only respond over text, which is once every 4-5 days, if I'm lucky. Hasn't sent any other updates and continues to disappoint at every level. The website gives no additional information on the status of my order.

Highly disappointed and will never do business with this company again!

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Frustrating Experiences


I did receive full payment after 10 weeks in three split payments , but the process took much longer than promised and communication was very poor. Calls weren’t answered and updates were inconsistent. While they eventually paid, the experience was frustrating and not what was advertised. I would recommend caution if you expect timely service.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

A quality service if selling your phone

This review is because golden standards buybacks stand on there word. You have to have some patience with them because it's a process and there doing there best to get things done but overall I had a great experience with this company. And I'll refer anyone to do business with golden standard buy backs.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

They are a fraudulent company and…

They are a fraudulent company and deserve to be sued and put in jail for criminal activity. They have someone named Susan who will continuously lie over emails, it’s been 2 months and we have only received fake wrong information on how our payment is processed or is released and how they’ll be calling us etc. all incorrect information. They owe us 1150$$, they literally have our personal phone (personal property which is criminally a theft requires jail time) that they are obligated to either return or pay for. We have countless communication evidencing they have received it and have confirmed they will be paying yet no payment. We also have evidence of their policies and site having inaccurate misleading and fraudulent information and claims. Till now they most likely didn’t deal with a lawyer, I’ll make sure they are personally held accountable by the US LAW and have financial responsibility and impact as well as criminal charges brought to them. I’ll follow this through till they course correct.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Golden State could…

My experience with Golden State could not have been better or easier! Printing their shipping label was easy, navigating their site was simple. The owner very patiently helped me fix something I had done wrong in the preparation. Their response and customer service was amazing. I will definitely use them again and recommend highly recommend them.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Long story short

Long story short, I sent them a device and back and forth with chat, they refuse to send the device back and send me money they owed. I will be contacting an attorney and local law enforcement for theft.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! The process was quick and easy, and communication was excellent throughout. I received my payment as promised and the team was very helpful. I definitely recommend this company if you’re looking to sell your phone online.

5 March 2026
Unprompted review

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