Im player of Golden Panda more than half year. In that time I deposit over 100k€ with some winnings of course but still, big minus. They told me about VIP program which I can use so I got some bonus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Celebrate your fortune with Fu Bao! Golden Panda offers a top-tier casino experience tailored for enthusiasts of all levels. With a vast selection of games, from slots to table classics, you’ll find everything you need to indulge in thrilling gameplay. Our platform prides itself on high security standards, ensuring that your personal information and transactions are protected at all times. At Golden Panda, we also provide multiple payment options, including popular cryptocurrencies, for a seamless and flexible gaming experience. With 24/7 customer support and generous rewards, including rakeback and cashback systems, your journey with us will be as rewarding as it is exciting. Don’t miss out on exclusive promotions, giveaways, and loyalty programs designed to enhance your time with us. Join Golden Panda today and discover why we are a trusted leader in the industry!
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Account been closed after a withdrawal from only 400€

Reply from Golden Panda Casino
I'm rewriting this coment, because after reporting, and emailing back to them finally they payd the total amount menos 5€. It's been almost 3 weeks since the first request of payment. But finally they've made it.

Reply from Golden Panda Casino
I am extremely disappointed with Golden Panda casino.
I requested a withdrawal of €8,000. After waiting, they returned €4,000 back to my account, claiming there was an “error.” I accepted that, and the remaining €4,000 was supposedly sent to my bank.
It’s been over two weeks — I have not received any money, and Golden Panda refuses to provide any proof of the transfer.
I contacted support multiple times. They keep saying:
“The money was sent”
“You need to check with your bank”
“Send us your bank statement”
This is completely unacceptable. If the money was really sent, they should provide a transaction ID, payment confirmation, or SWIFT code — but they haven’t.
Instead, they ask me to prove that I didn’t receive the funds — which is not how this works.
This seems like a delay tactic or possibly an attempt to avoid payment altogether.
I am warning other players to be very careful. A trustworthy casino should never act like this.
If I don’t receive my €4,000 and proper payment confirmation, I will continue posting this complaint on other platforms and report it to gambling dispute sites.

Reply from Golden Panda Casino
It is not possible to close the account. I was able to register as a german residence and also to withdraw. Normally they stated that it is not possible, when your land has restrictions. They dont have a german license and therefore I want my refunds back, especially after having sent a Mail for closure. But you only did that for a few hours. My addicition did lead me to play more. Not good If you are not able to stop yourself in excluding yourself from the site. Please send me my refund.
Dear Golden Panda Support Team,
I am writing to formally request a full refund of €1,100 that I deposited and lost on your platform.
Approximately one month ago, I attempted to close my account, but my request was ignored. The account was only suspended temporarily for about 24 hours, after which I was able to access it again.
When I contacted support regarding this, I was instructed to resume my activity, despite my clear request to close the account.
During this period, I continued playing and experienced significant stress and concern over my losses, feeling effectively trapped in the casino environment.
After reviewing information on AskGambler, I discovered that Golden Panda does not hold a valid gambling license recognized in Germany. As a result, any gambling activity on your platform is illegal under German law, and transactions, losses, and winnings cannot be considered legally binding.
Given these circumstances, I request:
A refund of €1,100, representing my net losses.
A confirmation that my account is permanently closed.
I have attached my previous account closure request for reference and ask that this matter be resolved promptly, without the need for legal action.
Please confirm receipt of this email and provide a timeline for processing my refund.
Thank you for your immediate attention to this matter.

Reply from Golden Panda Casino
This website is perhaps the most questionable gambling website I've ever spent money on.
When I registered, I was given a €200 bonus on top of my €100 deposit. I used the bonus money to make a profit of €800 and another €770. At the end of the story, when I tried to cash out, they took all the money from my account. They even had an outstanding bet of €300. They claimed I'd gone over the €5 limit during the bonus. This is completely untrue, and I would not advise anyone to join this website. What's happening there is truly unfair.
I will definitely not remove this review until this issue is resolved.

Reply from Golden Panda Casino
We’ve had to ask a third party for help in the case against Golden Panda after they locked my account and refused to pay out my winnings. They give no explanation at all for their actions, and they won’t respond to the third party’s messages trying to help us with this.
So stay far away from Golden Panda Casino—they’ll just rip you off, just like they’ve done to many others.

Reply from Golden Panda Casino
Been waiting for over a week for a 40$ withdrawal! Like seriously come on I’ve deposited thousands and I can’t even get a lousy 40$ back!?

Reply from Golden Panda Casino
one of the best welcome bonus in market
the big problem is slow withdraw and low withdraw limits

Reply from Golden Panda Casino
Golden panda deposits money in less than 1 minute. But when we win a good amount they take more than 8 days to in the withdrawal process and tell us they have to manually check and verify.
Isn't the verification already done when we make the account???
When we win small amounts like $100 or $200 they do not verify but when we win $1000 or more they suddenly have to verify and they do not give the winnings to their customer.
This is extremely demotivating snd discouraging and not fair
Hope you will change this

Reply from Golden Panda Casino
GoldenPanda keeps things calm and enjoyable by avoiding pop-ups and ads, making the experience much more relaxed.

Reply from Golden Panda Casino
Do not register with this casino and definitely do not deposit any money! They are scammers.
I deposited €20 and won €188. When I requested a withdrawal, they rejected it and asked me via email to submit KYC documents. I sent the documents, and when I tried again, the system accepted them. But just 30 minutes later, I was suddenly unable to log in – my account was locked.
After that, I received an email saying my account was verified and that they had sent my money. But I never received anything (in crypto). I wrote to them again to explain that I did not receive the funds and that I still could not log in. They ignored me at first, then later replied that I had “violated their terms and conditions” – but they never explained how.
I checked online and found many complaints from other players who experienced exactly the same issue. I want to connect with others who had the same problem, because I will report this casino on every possible public platform and to their licensing authority. This is unacceptable!

Reply from Golden Panda Casino
Bad website only want to take money and when it come bonus always kick out from live casino everytime only losing money 💴

Reply from Golden Panda Casino
The FAQ section could be more detailed, but overall it answered most of my questions

Reply from Golden Panda Casino
This site is a total scam—avoid at all costs! I won money, but withdrawing it has been a nightmare. It takes over 10 days to process withdrawals, with no clear updates or communication. The whole operation feels rigged, and I suspect they’re deliberately holding funds. Save yourself the trouble and don’t sign up. I’m done with gambling after this shady experience!

Reply from Golden Panda Casino
Im player of Golden Panda more than half year. In that time I deposit over 100k€ with some winnings of course but still, big minus. They told me about VIP program which I can use so I got some bonus offers but that was just at begin.
Right now I don't get anymore anything interesting so this is how they treat VIP players who leave already that big money at their casino. Whats the point for me to play more if you don't care about players anymore.

Reply from Golden Panda Casino
Customer support is helpful but sometimes a bit slow to respond during peak hours

Reply from Golden Panda Casino
The game selection is diverse and includes top providers, which kept me entertained for hours

Reply from Golden Panda Casino
I loved the sleek interface; everything loaded quickly and I had no trouble finding my favorite slots

Reply from Golden Panda Casino
Withdrawals on GoldenPanda were processed in under an hour, which was a great surprise and made me trust the platform

Reply from Golden Panda Casino
Never joined as I don't gamble yet here am I getting told that I am a member getting stupid ducking emails from some funt with a mailing list that I'm on ...classic scamming at its best...not allowed to swear a right royal pain in the arris
.

Reply from Golden Panda Casino
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.