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Golden Insurance Reviews 

2,711
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,069 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally friendly, patient, and knowledgeable when guiding people through various insurance options. People note that representatives explain all policy details clearly, ensuring that the entire sign-up process remains entirely straightforward and stress-free. Though some reviewers were not happy with minor aspects such as longer-than-expected call durations or policy costs, most people still found great overall value. Reviewers consistently appreciate the polite communication and highly personalized approach, making sure that everyone feels entirely confident and well-supported throughout their daily purchasing journey.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, frequently highlighting their knowledgeable, friendly,... See more

Customer service

Customers report positive experiences with customer service, highlighting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting how straightforward and reassuring the... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional professionalism and... See more

Price

Consumers find the price to be very reasonable and appreciate the clear cost details provided. Reviewers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The CSR was very professional helpful thorough and made signing up easy. He explained the what I get covered for again when I asked and I understood everything he said meaning he didnt talk in gibrish... See more

Rated 5 out of 5 stars

I was Dealing with Awa from Sydney NSW and was impressed with her bubbly personality ,her attention to getting all of my requirements true and correct, and her practical aproach her confidence instil... See more

Rated 5 out of 5 stars

He Nick was quick. No manipulation. Loved his personality. Nick was honest yet interesting. I'm not prone to enjoy these calls. I pay 6 bucks a fortnight for 50 grand. 23 a fortnight for... See more

Rated 5 out of 5 stars

We compared quite a few companies and found Golden suited our needs best. They were very helpful and professional over multiple contacts over a few weeks. Our contact was with Nic, who was very patien... See more


Company details

  1. Life Insurance Agency

About Golden Insurance

Written by the company

Golden Insurance was born to meet the needs of Australians aged 40 and older who want to keep helping their loved ones financially – even after they’re gone. 

Choose a life insurance benefit of up to $250,000 depending on your age, helping you to enjoy some of the best years of your life with one less worry.   Golden Insurance Company Profile

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,711)

2,070 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peace of mind.

Thanks to Isabella I was able to seamlessly get the help I needed in getting my life insurance sorted. Now I can relax and know my family are protected and don’t have any burdens when I’m gone.

13 August 2026
Rated 5 out of 5 stars

Golden life insurance was very helpful…

Golden life insurance was very helpful especially Isabella thankyou for helping understand my insurance plan & policy guidelines thanks again
And thankyou to golden life insurance for letting me jump on board in beginning a member of finance group.

13 August 2026
Rated 5 out of 5 stars

Well done for providing me with a golden experience!

I was assisted by Jacob who is based in the Barangaroo office. From the outset, he explained everything to me thoroughly and guided me through the process each step along the way. His easy-going manner made him instantly approachable, and his warm, and courteous attitude made him a pleasure to deal with. I was very impressed with the way how he conducted himself in a calm and professional manner.

12 August 2026
Rated 5 out of 5 stars

It's not too late!

I'm 63 and didn't have any life insurance due to an oversight. I've been upset as I wanted to be able to leave some cash gifts to family members if anything happened to me, but figured it was too late because of my age. I'm delighted to have found Golden Insurance. I now have a decent policy for a reasonable price.
My customer service officer was just lovely - very helpful and she didn't rush me to make any decisions which I really appreciated.

11 August 2026

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