The CSR was very professional helpful thorough and made signing up easy. He explained the what I get covered for again when I asked and I understood everything he said meaning he didnt talk in gibrish... See more

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Because I received clear understanding…
Because I received clear understanding instructions or information.
Everything was explained well if I…
Everything was explained well if I wasn’t sure it was explained to me happy with the customer service
The gentleman who I dealt with was…
The gentleman who I dealt with was professional, polite and curteous at all times.
Mack at golden insurance is amazing he…
Mack at golden insurance is amazing he helped me out
Peace of mind.
Thanks to Isabella I was able to seamlessly get the help I needed in getting my life insurance sorted. Now I can relax and know my family are protected and don’t have any burdens when I’m gone.
I received all the information I needed
I received all the information I needed
I believe that I received a good deal
Golden life insurance was very helpful…
Golden life insurance was very helpful especially Isabella thankyou for helping understand my insurance plan & policy guidelines thanks again
And thankyou to golden life insurance for letting me jump on board in beginning a member of finance group.
All information was explained clearly…
All information was explained clearly and I understood each question. The gentleman who spoke to me was patient and clear. My questions were answered in a timely manner. Thank you very much
Helpful information and polite staff.
Customer service was very good
Customer service was very good, patient and very helpful with all my questions.
Fantastic job AWA 👌👍
Very good
Awa makes everything easier, clear and understandable for me all credits to her for a great customer service
Isabel was lovely and explained…
Isabel was lovely and explained everything perfectly.
Well done for providing me with a golden experience!
I was assisted by Jacob who is based in the Barangaroo office. From the outset, he explained everything to me thoroughly and guided me through the process each step along the way. His easy-going manner made him instantly approachable, and his warm, and courteous attitude made him a pleasure to deal with. I was very impressed with the way how he conducted himself in a calm and professional manner.
Kevin was friendly
Kevin was friendly, respectful and informative.
He explained all aspects very clearly and thoroughly
It's not too late!
I'm 63 and didn't have any life insurance due to an oversight. I've been upset as I wanted to be able to leave some cash gifts to family members if anything happened to me, but figured it was too late because of my age. I'm delighted to have found Golden Insurance. I now have a decent policy for a reasonable price.
My customer service officer was just lovely - very helpful and she didn't rush me to make any decisions which I really appreciated.
The man was very patient + helpful to me. Very good attitude. Thank you so much.
I am very happy with our communication + kindness. He was so patient with me.
Thank you so much.
I am very happy with my plan and my…
I am very happy with my plan and my agent explained everything clearly.
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