The website said delivery would be 3 to 5 working days. It took nearly 3 weeks to deliver my bottle of wine. It was the right bottle of wine when it did arrive though. There was no communication to... See more
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I still haven’t received my online purchase and it’s over 8 days and on trying to contact them I got little response apart from saying it will be arriving in the next few days ????
Ordering was hassle free online and products arrived in excellent condition having been carefully wrapped and parceled up. Parcel left in our safe place and we had information about this. The parcel... See more
Located this firm whilst searching for Eldorado tonic wine. I was able to order and pay online and they sent the bottle down from Scotland intact via Yodel within a few days. A good service
Company details
Contact info
58-59 Inverleith row, EH3 5PX, Edinburgh, United Kingdom
- 01315528064
- shop@goldenacrewines.co.uk
- goldenacrewines.co.uk
3.4
Average
461 reviews
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Hasn’t replied to negative reviews
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£50 order never received
£50 order never received, was a birthday present, have been scammed. Ordered and heard nothing from them at all, no refund has been issued also. Do not use.
3 April 2025
Unprompted review
Order processed quickly and good…
Order processed quickly and good communication emails advising of delivery date and time and wines arrived punctually in good condition
Will use again
9 March 2025
Do not use this business if you want your order
Order Not received but they sent me an email asking to review the product. I assumed it was a postage issue but when I contacted them they hadn’t even submitted the order to their supplier. There is zero communication from them when calling they answer then serve people in the shop instead of dealing with complaints, I asked for them to follow up with me to confirm they could fulfil my order I didn’t hear from them. I called and asked for a refund they said it would be with me within 24-48 hours a week later still no refund the employees are useless. Do not use this business.
22 January 2025
After waiting for a week for it to…
After waiting for a week for it to arrive,after they’d said it’d been dispatched, having 2 emails to review item before I received it then I had a email to say they’ve refunded me as item was not in stock, not happy as this was a gift.
19 January 2025
Good service and letting me know when…
Good service and letting me know when my order was dispatched
16 January 2025
Excellent service and good price
9 January 2025
Excellent value and service
Excellent value and service. Quick delivery. Would definitely use again.
16 January 2025
Really fast delivery and item was well…
Really fast delivery and item was well packaged!
6 January 2025
Don’t order from this company
Don’t order from this company.
Worst customer experience, director of the company just lies to her customers. Didn’t send me the third bottle I paid for. Back and forth with her for ages. Still don’t have it. Awful. Don’t order. scammer
11 December 2024
Seriously impressed by delivery…
Seriously impressed by speed of delivery (same day!) Will definitely be back.....
14 December 2024
Product has not arrived
Product has not arrived. Apparently lost in transit. Order resent and arrived sometime latter. Otherwise, all good.
24 October 2024
Order didn't deliver
Had to follow up to get order in but as soon as got through on phone, the team got order sorted.
3 October 2024
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