Goldcar Rental Reviews 46

CAR HIRE FEB 4 TO FEB 7TH 2020
Gave 1 star as not allowed to give ZERO !
Second time in 3 months this company has charged for fictitious
damage. This latest time very thin scratches "detected" using torch and camera by staff after hire. Their criteria of damage of greater than 50mm dia somehow not applicable ?
The staff was very rude and unhelpful to a lady picking up her hire car , being "served" in front of me, and things did not alter.
I have video evidence of car condition before and after, but they took no notice of this. Hopefully my excess insurance will pay out, or even better fight this fraud. Video shows marks on car prior to hire,
Why did I use them this time ...you might add ?
They also trade under the name inter rent and RHODIUM , and I did not realise they were a wolf in sheeps clothing
and apparantently are owned by europcar

PLEASE PLEASE do not USE THESE PEOPLE

i agree wityh everyone else what they said (the 96% that is)

I went to Rhodium (a Europcar company) to pick up a car I booked thru a booking portal. The advertised price was about 30€. At the agency the employee lied an said that I had to pay extra insurance of 179€. It was not advertised, it was not in the contract and I didn't need it because I have excess insurance on my credit card, I told him NO!!! He then claimed that I had to pay airport tax even if my contract clearly stated that it was included in the rental and It was advertised as included in the rental, once again I said NO!!! I was very clear from the beginning that I only wanted to pay deposit on the car, deposit on the fuel and rent of the car because I called the company in advance and checked that that was the case (I have the recording). That made him angry and very rude. He told me that I was a problem customer and it was obvious that I was suppose to buy all these things on top of the rental.
After I came home I found out that he added more that 30€ of charged on my credit card for services I never ask for and never wanted. Now I have to wait 30 days for a reply on my complaint and if I'm lucky a minimum of 30 days for a refund.
This is how Goldstar, Interrent, Rhodium all Europcar companies operate on a daily basis. Just look at ALL the thousands of bad reviews and all the Facebook Boycott pages. If you rent a car from any of these companies you are likely to get screwed (excuse my french).

We hired a Gold Car vehicle via an Easyjet booking from Tenerife airport. Firstly, they charged £1,200 to my credit card as a “deposit” for damage and fuel. Nothing we could do about it as we’d already paid for the weeks hire upfront. Flight was booked in my name with the car hire as part of the same package however my husband was the only driver, Gold Car refused to amend and charged an additional £60 to “add” him (still only one driver). We were charged a fee for the convenience of them having an office in the airport (absolute joke - they put the office there why are we paying their rent) and another charge for the “convenience” of returning the vehicle to the same place we picked it up, perhaps it would have been cheaper to not bother bringing it back atall. Vehicle itself was absolutely covered in bodywork damage so very easy for them to try and charge us for things we didn’t do if they felt like it - spent the first 25 minutes of our holiday photographing damage, I’ve got an extra 50 images for the album now. Vehicle returned in the same condition with a full tank of fuel, deposit returned MINUS £160 supposedly due to exchange rate and other hidden charges - car hire that should have cost us £80 ended up costing over £250. Lesson learnt, will NEVER use again. We hire cars from other suppliers every year without incident and this is without a doubt the worst experience we have ever had - first and last time using GoldCar.

We rented a car in Madrid, had no damages during the rental and returned the car in the same state as rented, which one of the employees confirmed when accepting the car from us. We have pictures to confirm that.
The next day we received a charge of 400 euros on our credit card. No email confirmation or any other notification, just an authorised charge.

We contacted Goldcar and they said that they sent an email but to the wrong email address, how convenient… They asked us to file a complaint and we are still awaiting to hear back from them… If we had known of the charge early enough, we would have dealt with it through our insurance company.

This kind of behaviour is disgusting, charging people without their knowledge, pretending that there are damages to the car even though your employees confirm otherwise when they accept the car. We want the full refund otherwise we will be pursuing this through the European Consumer Bureau.

Complaint File number 2514432Status: -1
Contract number: 18826143

Very poor company, they charged at the rental moment an unjustified extra for the pollution produced by the car.
I booked via a broker, so I immediately contacted it. They agreed with Goldcar that it was a not justified charge and promised to refund me... But the refund never arrived, and every time Goldcar was using the excuse with the broker that didn't receive the bank details... That went on several times in a few months. During the last contact with the broker, they suggested me to contact a European resolution authority.
Don't trust this minor rental car company!!!

I had bad experience. I didn't like the process of car checking. They block more than 1200 € for the garantee deposit if you don't subscribe their insurance and this is against law, moreover they charged me for an upgrade + taxes I never asked.
They recently got fined twice by untitrust for these kind of dishonest practices.

Goldcar asks for a deposit of 1110 euros en Tenerife where I rented the car. That's fine. A lot of money, but I was willing to pay. However, it turns out that they will ONLY accept credit card (not debit). I didn't have that, and it has never been an issue in my country. So even if I was willing to pay, they wouldn't accept the deposit from me (they could, but they wouldn't - I know this because they did it with a smaller amount later). Therefore I was presented with two options: 1. Cancel and lose my money from the rent or 2. buy their superinsurance for ~300 euros (which was twice as much as the actual rent). And I already had a good insurance from back home.
We had planned the entire vacation for having a car. So this really felt like throwing money in the trash can.
They can have the policy they want (regarding credit or debit). I get that. But it is poor, lousy and unethical service, and I do not doubt that they have this policy to get people trapped like I got.
Use another car rental company.
And if you end up with Goldcar anyway, make sure to have a credit card (in the driver's name!).

Goldcar, never again!!
As usually, I have rent a car for my holiday. I did it online. I planned to go for a 21- days holiday in Spain.
Unfortunately I have chosen the Goldcar's offer for all 21 days. I have paid in advance the whole amount with full cover. Because of the health problem of my child I couldn't arrived at the airport in Malaga on the first day mentioned in the contract and I have arrived one day later. I wanted to rent a car for remaining 20 days. At the airport the Goldcar said that my contact is cancelled and all money has been lost. They proposed to me new contract for renting a car that was three times more expensive than others rental companies offered at the airport. They charged me the whole amount for 21 days without renting the car for even one day. The Goldcar offer is dishonest and unfair for consumers.

This company is dreadful. Booked via youdospain and was assured that it was full and final payment. Arrived at Malaga and was charged nearly €300. Why are they not responding to my emails? Be aware they use other company names!!! Always check

If I could have put the star as Zero I would have. Holiday Autos said the only fees I would have to pay at Goldcar would be £4.42. when I got my credit card statement Goldcar had taken out £1,360.67 including a Barclay Card transaction fee of £39.50. I received a refund from Goldcar of £1,207.26 which leaves a difference that they have taken from me including the transaction fee of £153.41. I am pursuing this through Holiday Autos who I booked the car with.
As for the Trustpilot reviews - according to their website they have 4.5 stars which is different to the ratings above!!!

This is a feedback for the Goldcar at Faro Airport (Portugal).

The staff was so pushy to for us to take on the additional insurance. He made it sound like I didn't have any choice and it's not optional. I rejected the offer and he was so annoyed and became rude to me. I came from England and even said "do you understand ENGLISH to me?"

When we drove off on the highway/motorway, the OIL LIGHT came on. We got to our hotel and the ENGINE LIGHT came on also! I called the customer service as I didn't want to drive the car anymore just in case. I've asked for a tow truck and to replace the car and they've mentioned that I have to pay for the tow truck and I have to drive the car back to Faro Airport (30 minutes drive). I was so disappointed and drove the car back to replace it.

I got to Goldcar and mentioned about the mechanical fault and they should be constantly checking the car before lending it to customers! The lady who replaced my car was also rude and annoyed because we came back and changed the car!

I've been renting cars across the globe with SixT, Enterprise and more but this is far WORSE of the worst customer service, worst cars and never again!

Not even One star - scamming cheating company - took cars from Madrid - got to airport and was told that the insurance we had was useless and we had to buy theirs - they would not lets take the cars if we didn't pay for the extra insurance. when we got home, despite both cars being refilled 1k from airport and the cars being cleaned before we return we were charged for returning dirty cars and not having the cars returned full - awaiting outcome as this has been referred to my Credit card company to get additional fees back. Took them two months too reply to my emails - be calling the fraud squad too - hiring a car in Spain now is an absolute joke - had a similar experience last year but was refunded everything when i told them i had contacted the police - Advice - if you do hire a car take photos of it when you pick it up and drop it off - take pictures of the full tank - take pictures of mileage - just take pictures of everything
Google Goldcar scams !!!!!!

We booked and paid for our car via the Heraklion airport website and on the booking form included our flight numbers. When we arrived at Heraklion we discovered that the shuttle-bus service (run by Goldcar) had stopped for the evening. Thankfully we were proactive and went and asked for information and found the rental desk. However, another passenger on the same flight as us wasn't as fortunate, as they had been waiting at shuttle bus stop for a bus that was never going to come. They finally arrived at the rental desk only to be told that Goldcar were closing and were turned away without the car they had paid for!

These people charged me a deposit which was supposed to be refundable however they did not fully refund the amount paid. I lost around £80 on hidden charges such as charging me for a diesel car (even though I booked a petrol engine) and telling me that I changed the fuel policy - which I did not. I booked via Holiday Autos which you have to complain through and they failed to address the issues.

I advise you do not use Gold Car (or Holiday Autos)! I will certainly never use either of them again.

Please never ever use this service if you want value for money. Long waits. Extra charges everywhere. Won't accept most credit cards. They might be cheap up front when you book online but the costs at the back end are prohibitive. AVOID.

after 2 e mailed exchanges i have 2 of the 3 unclear extra charges refunded. i would suggest Goldcar be open and clear from day 1 to save getting negative reviews.

Very bad company. Extra charges for insurance, felt conned and lied to. We will never use them again. Their tactic is to have a very low rental charge then they pressure sell you insurance at a desk for 200 euros or 1200 euro on a credit card that they hold for 30 days. We booked at Malaga airport and the man next to us couldn’t afford this and had a small child and looked very anxious and upset.

Just book with Other well known companies,

My motto from now is, always look on trustpilot before doing anything

Walk or take a cab, don't rent a car from these people. Absolutely ghastly experience.

I was pressure sold at the desk into buying further premium insurance. The lady was plain rude, she did not allow me to say "no thank you" in fact I said it 5 to 6 times, she would then respond with things like "but if you get a scratch we are going to charge you 1200eu". I showed her that I already had aftermarket premium car insurance (insurance4carhire.co.uk) but she said it was useless and didn't apply here. She was clearly only in it for the additional sell. Customer service was really poor.

She also made comments that because I booked it through arguscarhire that I had waived certain protections and this was why I needed extra insurance. I would seriously investigate Goldcar if I was you, and in particular the lady that served me, as I am unlikely to use Arguscarhire again and just go direct to Europcar in future as a result of this. I also did not enjoy having to put an upfront deposit of 1200eu on the credit card at the start of the holiday, although I have no real issue with this as I can see it was on the voucher to let me know, just a bit of a surprise, again something I've never had to do at Europcar.

After I said my final "no thank you" she barely looked at me again, had a sour face, and made me quite anxious to be honest. When a holidaymaker gets off the plane and has to drive on the other side of the road in an unknown car, and immediately before jumping on the motorway is made to feel very guilty/scared/worried about not being fully protected, and made to feel bad for not having the extra insurance, it contributed to a really bad mood and anxious state for a couple of hours. Luckily the sun was shining.

Will never use Goldcar again for these reasons, which probably means going direct to Europcar.