I had an issue with the delivery from DPD in that they delivered to the wrong address, however, Gold Collagen were great in sorting this out. Great customer service! Too early to comment on the pr... See more
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I started taking Active in 2018 when I experienced troubles with my knees after playing football on a regular basis with my son. After consulting a specialist and an MRI he convinced me that operation... See more
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Taking the shots every day for a few months makes it really noticeable that it reverse some signs of aging and also gives a boost of energy. After reaching some level it stops improving but it keeps s... See more
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Gold Collagen Team are easy to access and contact. They always reply are always courteous and helpful. They don’t make anything hard or difficult. If I have requested goods ( or not ) ; such as pau... See more
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Company details
About Gold Collagen®
Written by the company
GOLD COLLAGEN® is the pioneer of collagen-based liquid supplements and the only clinically proven and patented formula that stimulates natural collagen production from within.
Market leader in the UK, Italy and Spain since 2011 with a range of award-winning supplements and skin care solutions.
Working with leading academic institutes, nutrition and scientific experts, MINERVA Research Labs created with GOLD COLLAGEN® a range of collagen supplements supported by 3 European Patents, 1 US Patent, and 13 clinical studies on over 1,300 subjects, with results published in 12 peer-reviewed scientific papers and medical books. Since 2009, MINERVA Research Labs is committed to offering specialist, innovative and great-tasting collagen supplements that truly improve the health and beauty of skin, hair, joints and well-being from the inside out. GOLD COLLAGEN® is committed to the planet and uses glass bottles and fully recyclable packaging since 2011.Contact info
United Kingdom
- gold-collagen.com
4.2
Great
353 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Awful customer service
Awful customer service. I ordered z subscription which I subsequently cancelled as the delivery took so long. I was then still charged and the bottles came despite my emails stopping it. I was then told they would refund and collect it on Saturday. I stayed in all day Saturday to return it but no one came!!! What a waste of my day off!! Can’t comment on the product but this service is terrible. I won’t be using them again!
5 January 2025
Reply from Gold Collagen®
Hi Nick, Thank you for your feedback! Accept our apologies. We contacted the carrier and we will update you on the status of the collection via email. Best Regards, Tania
Reply from Gold Collagen®
Thank you for your feedback! Best regards, Tania
Excellent Customer Service
Excellent Customer Service. I will share my experience with family and friends.
-Gideon
24 December 2024
Reply from Gold Collagen®
Dear Gideon,
Thank you for leaving us a review.
We're so glad you enjoyed your experience with us.
We appreciate you taking the time to leave a review and for sharing it with your family and friends.
Have a lovely day.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
Thank you for reaching out to us on TrustPilot.
We have looked into your inquiry and can't find any emails from you regarding a missing order. However, our records show that the order you placed on December 5th has already been delivered.
If you are still missing your order, we recommend reaching out to our customer care team directly at customercare@gold-collagen.com. They will be happy to investigate this further and assist you in resolving this issue.
We apologise for any inconvenience this may have caused and appreciate your patience and understanding.
Loyalty program gone wrong
I’ve bought 4 boxes now and see a difference but I know It will take a bit of time. I am reviewing now as I’ve been buying in boots and I set up my membership and been adding my code online and just going to add my 4th box and realised nothing has been saved.
I know it’s not a lot but it’s annoying when a loyalty program is available and then doesn’t work. Tried to use qr code etc and Iam just going round in circles. I would rather it not be available as it wasn’t even a factor into why o purchased it was a added bonus I wasn’t expecting so when that you get something extra your not expecting and then it doesn’t work it just has the complete opposite effect and now put me off buying more.
Hopefully this makes sense iam other way of putting it is when I saw the loyalty program it exceeded my expectations which was great but when that flops it’s just done the opposite of what it’s meant to be there for.
Maybe I am doing it wrong but Iam scanning the qr code and I’ve already set up account but won’t accept my new code and now just seen all my other codes have don’t saved so my loyalty balance is 0.
I remember imoden doing a loyalty program and it worked perfect so just thought it was same thing.
Anyway will do another review once I’ve finished my 4 boxes x
27 December 2024
Unprompted review
Reply from Gold Collagen®
Thank you for your honest review and for sharing your experience with our Gold Collagen loyalty program. We understand your frustration regarding the points not being accrued to your account and sincerely apologise for the inconvenience this has caused.
We'd like to assure you that our loyalty program is functional, and points are successfully credited to accounts that have been correctly linked using the unique codes included in each box.
Don't hesitate to contact our friendly customer care team at customercare@gold-collagen.com. They will be happy to investigate your account and ensure your points are properly credited.
We appreciate your patience and understanding. We are committed to providing a seamless experience for our customers, and your feedback helps us improve our programs.
We look forward to resolving this for you and welcoming you back to the Gold Collagen family.
Was easy to order and decided on the…
Was easy to order and decided on the subscription service and my collagen was here in 2 days
15 December 2024
Reply from Gold Collagen®
Dear Mrs Cubitt,
We're so pleased you're happy with your purchase and our subscription service!
Two-day delivery is just one of the perks of subscribing – it ensures you never run out of your daily collagen boost.
Thanks for your review.
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
We're so glad to hear that the Hydrogel Mask is giving your skin that radiant glow! It's designed to deeply hydrate and revitalise, so we're thrilled it's working its magic for you. ✨
I have only just started taking the…
I have only just started taking the product so am not in a position to make comments.
Thank you
2 December 2024
Reply from Gold Collagen®
Thank you for your patience and for trusting us with your skincare journey. We look forward to hearing about your experience with the product in the future.
Reply from Gold Collagen®
We're thrilled to hear that you had a positive experience with our customer support and delivery service! We strive to provide the best possible service to our customers, and it's great to know we met your expectations.
Dissatisfied
If I could give less than 1 star I would.
I have messaged asking for contact I have tried to request a new password all have gone ignored.
I will not be continuing my subscription even If a great product.
Customer service and care are paramount.
Although they say my account was not set up I had ordered on subscription and never received an email to set account up!
With regards to not receiving my 1st email nothing said about the chase up. Only once this initial review was received did I get contact.
13 December 2024
Unprompted review
Reply from Gold Collagen®
We are truly sorry to hear about your experience. We understand your frustration and apologise that your messages and attempts to reset your password haven't been addressed promptly.
We've identified that an account wasn't created. This explains why you couldn't reset the password and access your account information.
Additionally, we want to clarify that we did not receive your initial email on December 11th. This may explain the initial delay in our response. We apologise for any inconvenience this may have caused.
Our customer care is always at your disposal for further support.
Thank you for your understanding.
Was kept informed on the whereabouts of…
Was kept informed on the whereabouts of my delivery from start to finish. Even received free bottle of Hylaronic capsules. Excellent service and reasonable price for Black Friday deal. Wish it was a bit more affordable.
28 November 2024
Reply from Gold Collagen®
Thank you for your review! We're glad to hear that you were satisfied with our Black Friday deal, and we appreciate your feedback about the pricing. We'll continue to work on providing the best possible value to our customers.
I ordered on Thursday
I ordered on Thursday, parcel arrived Friday, quicker than I expected, well done.
5 December 2024
Reply from Gold Collagen®
We're glad to hear that your order arrived so quickly. We strive to provide fast and efficient delivery, so it's great to know we met your expectations.
I have yet to receive my order
I have yet to receive my order. So can not score any higher sorry.
2 December 2024
Reply from Gold Collagen®
We apologise for the delay in receiving your order. We experienced some shipping delays over Black Friday, but your order is on its way and should arrive soon. We appreciate your patience and understanding.
If you have any further questions, please don't hesitate to contact us at customercare@gold-collagen.com. We're committed to resolving any issues and ensuring your satisfaction.
I ordered a week ago item no 000103127…
I ordered a week ago item no 000103127 and am yet to receive.
Honestly, I would have gone to the shops to buy but saw quick delivery which I fell for.
Customer service very poor on the other hand.
I have sent messages and appears to receive automated claiming high volume of request.
Right now I don’t want the item as I have what I am already using. I want my £88 back.
Unfortunately No one is listening or responding.
Sorry not buying from this company.
2 December 2024
Unprompted review
Reply from Gold Collagen®
Thank you for taking the time to share your feedback. We are currently experiencing a high volume of inquiries and are working diligently to respond to all messages as quickly as possible. We apologise for any delay in our response and appreciate your patience.
Disappointed this time
Disappointed this time. I've placed an order a week ago and still haven't received my order or even not received a confirmation that the goods were sent.
Also, I wrote a message with an enquiry on messenger, and no one replied with an advise - nothing.
1 December 2024
Reply from Gold Collagen®
Thank you for taking the time to share your feedback, Meg. We are currently experiencing a high volume of inquiries and are working diligently to respond to all messages as quickly as possible. We apologise for any delay in our response and appreciate your patience.
I love the products!
I love the products!! I saw a difference after the fifth day of using the liquid collagen.
22 November 2024
Reply from Gold Collagen®
Thank you so much for your kind words Valeria! We're thrilled to hear that you're already seeing results from our liquid collagen.
To early to say but would expect better…
To early to say but would expect better results in a shorter time but will continue for the being, but if cost is reduced will continue to persist.
20 November 2024
Reply from Gold Collagen®
Thank you for your feedback, Gary. We appreciate you taking the time to share your initial experience. We understand that results can vary from person to person. We encourage you to continue using the product and let us know if you have any questions at customercare@gold-collagen.com
We're always looking for ways to improve our products and services. Your feedback is valuable to us as we strive to provide the best possible experience for our customers.
Gold collagen
My hair feels so much thicker after taking this for a few weeks. My skin is also glowing and nails stronger too! Thoroughly recommend this although it is expensive!
19 November 2024
Reply from Gold Collagen®
Dear Trisha,
Thank you for your sharing your experience.
We're thrilled to hear that you're experiencing such positive results from our product! It's wonderful to know that it's helping to improve the health and appearance of your hair, skin, and nails.
Thank you for choosing GOLD COLLAGEN!
Best Regards,
the Gold Collagen team
Reply from Gold Collagen®
We're thrilled to hear that you're loving our product! It's fantastic to know that you've experienced immediate results. Thank you for sharing your positive feedback with us and other customers.
It's easy to take daily
It's easy to take daily, with a pleasant taste, and works well as part of a skincare routine. With regular use, it can enhance skin texture and give a healthy, natural glow. A great option for supporting collagen levels from within.
18 November 2024
Reply from Gold Collagen®
Thank you for your kind words! We're so glad to hear that you've found our product easy to incorporate into your daily routine. It's fantastic to know that you enjoy the taste as much as the results. A win-win for your palate and wellbeing!
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