Goldcar Portugal Reviews 

I have used Goldcar at Faro airport several times in the past but never again. Similar experience to so many others, especially with unattended return. Falsely accused me of not filling up fuel tank & outrageous charge for made-up damage. I denied both and €60 fuel penalty was refunded - they just said it was charged 'in error'. The photo of the alleged damage shows what looks like a thin pencil line near the door handle - the photo I took just before returning it has NO damage!! They didn't even respond to my email about the damage and have tried to claim €319 for repairs. I believe it is a waste of time to write to a company who doesn't respond so I'm going to report them to the Portuguese Complaints book (livrodereclamçoes) and the European Car Rental Conciliation Service (ecrcs.com).

Do not book here! You will regret it. If you have already been scammed at a Portoguese Goldcar station, make sure to report it online to the authorities via the Complaint Book. The Complaint Book is also available at the counter, and by law the staff are required to provide it.

17 Feb 2026: Despite having a valid credit card, I was lied to at the counter at Madeira Airport and told that no deposit was possible because the credit card number was not embossed. They said they would only hand over the car if I took out extremely expensive additional insurance. I repeatedly stated that I neither needed nor wanted any additional coverage. Nevertheless, the car I had already paid for was only released to me if I agreed to these insurances. Otherwise, the expensive prepayment would have been forfeited. Absolutely unacceptable business practices.

19 Feb 2026: I complained to Goldcar customer support. They checked with the counter. Their response was that I had not presented any credit card. Not a word anymore about the embossed number. The next lie. The employee had the card in his own hands.

The reviews show that customers are being systematically ripped off here.

4
Gold Car SCAM.
Review of Gold Car
Reviewed today
AVOID THIS COMPANY AT ALL COSTS
We went on holiday to Alicante and rented a car from this company because it was cheaper, and what a huge mistake! I hire cars all over the world. I have never experienced such heavy handed selling of extra insurance. Never. I refused as I had already paid for excess cover. When we returned the car the Gold Car agent walked straight to the drivers wheel, turned on a torch (the parking area was purposely dimly lit) and showed us a mark on the alloy wheel. She claimed we had hit the wheel. We had not. She didn't bother looking at the rest of the car. This was clearly a SCAM, an attempt to DEFRAUD. We categorically denied we had damaged the car, but she didn't give us any further explanation, and since we didn't have much time, we left it at that. A month later, having had our deposit returned thinking all was well, we were emailed saying we owed €240. Despite disputing this, my card was charged. After reading the reviews, we realized they had done the same thing to other customers. That's why I'm writing this so you don't make the same mistake.
Date of experience: February 2026

Avoid this company at all costs. When collecting the car on holiday they kept adding additional costs e.g. insurances that I didn’t need. Twice I politely told them I didn’t want any extras and each time they lowered the price slightly before handing the card machine back to me with a slightly lower amount on. I asked again what the additional charges were for and the lady serving me just said “right that’s it you’re not having a car, you’re being aggressive”. They then proceeded to talk and laugh at me in Spanish and threatened to get the police. There was basically no way I was getting the car for the admittedly very cheap price I had paid online in advance, so I had to walk next door and hire one from Hertz instead. The saying “if it’s too good to be true, it probably is” definitely true here in terms of price, rip off company and will never use them again. The lower prices online are not worth ruining g your holiday for.

!!!!!!!!!!!Be carefull with GOLDCAR !!!!!!!!!!!
!!!!!!Send me my stolen money back!!!!!!

I returned my car on 14 April, 2025. Three days later, my deposit, which was paid to cover any damage, was returned. You inspected the car and everything was fine. Then, three weeks later, you write that there is suddenly damage. Please contact the people who rented the car after April 14. However, when I read reviews on websites, I see that you are increasingly trying to use such tricks. I firmly reject these claims.
although I rejected your unfounded claims, you stole money from my account twice. Once it was €150 and later €190. I have notified the police. Furthermore, I will have to write about this incident on online portals to warn potential customers. That's not what you do.I have had the full insurance by other company.

Swindled Customer
Dariusz Sonko
Ref: 3536213
Contract: 27055845
0048 660595107

Hired a car at Alicante airport with Goldcar.Due to their agent misinforming me i ended up paying twice for my i nsurance.
Very unhelpful customer services
Never again

One of the worst car rental experiences I’ve had.

At the counter, multiple expensive extras were added without clear explanation, under time pressure and presented as if they were standard or necessary. I was rushed through the process, like most customers, and only later realised the scale of the charges.

Issues included:
• Two overlapping insurance products charged at the same time
• Additional driver fee charged even though no second driver licence was ever checked or registered
• Cross-border cover charged despite me clearly stating I would not be leaving the country
• A long list of extras added at pickup, resulting in hundreds of euros in unexpected costs

When I contacted customer service, the response was the usual copy-paste:
“You signed the contract, therefore no refund.”

This ignores the reality that customers are rushed at the counter and that extras are not explained transparently. A signature does not equal informed consent when services are bundled, unclear, or unnecessary.

This feels like a deliberate business model: upsell aggressively at pickup, then hide behind the contract afterwards.

I will never use Goldcar again and strongly advise others to avoid unless you are prepared to fight charges later. There are far more transparent rental companies out there.

Oplichters! Samen met mijn partner wilden wij een auto huren bij Goldcar op de luchthaven van Pisa. De medewerker aan de balie adviseerde ons om online te boeken omdat dit goedkoper was. Wij hebben deze boeking ter plekke aan de balie bevestigd.

Daarna bleek dat onze creditcards (American Express en Revolut) niet werden geaccepteerd. De medewerker gaf aan dat alles geannuleerd zou worden. Ik ben later zelfs nog teruggegaan om dit te laten bevestigen.

Toch is er €140 afgeschreven en nooit terugbetaald.

De klantenservice van Goldcar doet hier helemaal niets mee en neemt geen enkele verantwoordelijkheid.

Zeer slechte service, misleidende informatie aan de balie en geen enkele hulp achteraf.
Ik raad Goldcar, vooral in Pisa, absoluut niet aan.

English:My partner and I tried to rent a car from Goldcar at Pisa Airport. At the counter, the employee told us to book online because it was cheaper. We completed the booking with him present at the desk.

After that, our credit cards (American Express and Revolut) were not accepted. The employee told us everything would be cancelled. I even returned later to confirm this.

Despite this, €140 was charged and never refunded.

Goldcar customer service refused to help and took no responsibility at all.

Very poor service, misleading information at the counter, and no customer support.
I strongly do not recommend Goldcar, especially in Pisa.

Dutch:

This was by far the worst rental experience I have ever had. I rented a car at Faro Airport in Portugal, where the company uses a key-drop system for returns outside business hours, with no staff present. They take advantage of this process to accuse customers of damage they cannot reasonably dispute.

I was charged for a scratch on the car door that did not occur during my rental. With no staff present at the time of return, I had no way to prove otherwise. The amount charged was excessive, comparable to the cost of replacing the entire door.

Despite filing multiple complaints, I was caught in an endless loop of responses with no real investigation or resolution. I was never given a fair opportunity to clarify or contest the charge.

I absolutely do not recommend that anyone use this company. I will never do so again.

I had a terrible experience with Goldcar Faro. Despite having an official 'Update of Damage' (AD) document signed at pick-up which clearly listed 'Front Bumper Level 1' as pre-existing damage, they are now trying to charge me 211.97 EUR for a minor mark on that same bumper.
​The car was returned at 04:30 AM in total darkness, and the staff used a tablet/flash to find 'new' marks on a panel that was already documented as damaged. I have a 4-minute continuous video of the car at return and their own initial contract proving the damage was already there.
​This feels like a deliberate attempt to scam customers who don't keep every piece of paper. I have already disputed the charge with my bank (Monzo) and contacted the European Consumer Centre.
​Rental Agreement: 28434800
Warning to others: Take videos of every inch of the car at pick-up and return, and keep your 'Update of Damage' forms! Goldcar will try to bill you for damage you didn't cause."

We rented a car via goldcar on Madeira on 29.12.2025. At the counter we were receiving the car and everything was paid in advance. At the counter the agent would not let us have the car without extra optional insurances. I read the terms & conditions thoroughly and in there no mention of required extra insurances to be taken at the counter. Neither no mention of need for embossed numbers on credit card that is needed for the deposit. The Goldcar agent was not co-opperative at all and forced us to pay the extras or else we would have not been able to rent the car. We were willing and able to pay the larger deposit required without the extra insurances but the agent refused everything.

I cannot get my car due to lack of support contactless and AE or even Virtual Bank card. Cannot get my car eventually and luckily I can rent another car with others. What year is it now? Never have this experience before and will never use it again!

AN ABSOLUTELY DISGRACEFUL BUSINESS = I foolishly booked a vehicle from Nice Airport through Holiday Autos - Who placed the business with Goldcar. Despite the booking being made with an AMEX card - It was clear when the voucher came through that a security deposit could not be paid via that route = Strange, since that is perfectly usual with car hire companies. They then refused to take a security deposit on my physical Mastercards (= x2) because they were ‘from an online bank’. I then offered various Visa cards from a substantial / high street U.K. bank - but because these were held on Apple Pay on my phone - Goldcar refused based upon the fact that they take no security deposits from cards held on phones. I finally turned to my companion who had U.K. high street banks cards - but this was not possible - payment had to be taken from a card in the name of the driver and my companion does not drive. I then went back to Holiday Autos who denied me a refund on the basis that I was talking to them after the time at which the hire was to start. Upon pointing out to them I had commenced discussing matters with them prior to the time that the hire was supposed to start and had evidence of that fact on my phone, they changed their story to claim that 48 hours notice of cancellation was required. I then pointed out the booking had been made less than 48 hours before. I then said to them, as far as I can work out - Your business model involves taking a payment for a car hire and then doing everything you can to not perform that contract by making it as difficult to possible to have the car released = I am wasting my time - There is absolutely nothing that you can or will do to overcome these ridiculous rules. “That’s about right” was the reply.
I HAVE AWARDED ONE STAR - BECAUSE I CANNOT AWARD ZERO STARS. American Express will be refunding (if Holiday Autos does not deal with matters).

I was delayed getting there by over three hours. When I finally arrived they said they had rented the car I reserved but they would give me a smaller car for an €10 / day. If you are more than one hour late they stick it to you!

Paid for a car and top level insurance from Paphos Airport. When I arrived at the desk, I was told that my booking was cancelled as I didn't collect in time. Booked through Expedia who were as unhelpful as Goldcar. Be very wary of their 2 hour limit on collection. I had 10 days of hire car booking and top level insurance cancelled without notification but they still have my money! Also, note that you will not be ATOL protected booking a hire car through Expedia.

I recently hired a car from Goldcar at Madeira Funchal Airport and have been left with a significant bill for damage that was already on the vehicle.

Upon collection, I noticed marks on the side of the car. I took a photo at the time, but the scratches were not noted on the initial condition sheet. I assumed this was because they were minor (under 50mm) and likely considered fair wear and tear.

However, upon return, these same pre-existing marks were recorded as "new" damage. Despite the scratches being small, I was charged for "Level 1" damage on multiple panels, totaling over €600.

The issue is that their paperwork was inconsistent: the marks were ignored at pickup but penalized at drop-off. I am now having to fight a dispute process to prove—using my own photos—that the car was already in that condition when I received it.

Warning to other travelers:

1. Take high-quality photos of every scratch at pickup, no matter how small.

2. Do not accept a clean condition sheet if there are even tiny marks on the car.

3. Be aware that marks they ignore at the start may be charged for at the end.

I cannot recommend this company at all.

Rented a car with to front tyres in a very dangerous condition

Do not use this awful crooked company who routinely scam customers. They are a disgrace!!
I have been a GoldCar customer for some years and have rented many cars with no issues as I have always returned cars during work hours and always have them checked in.
I rented a car on Sept 16th 2025 and returned it on the 24th. I returned it at 4:30 am, as it was so early there was nobody to check the car in so I took photos and left the keys as I had been told to. There was NO damage on the car when I left it.
When I returned to the UK I received the usual end of contract email, however it included damage (Scratch on front passenger door….the photograph they sent looked like a chinagraph pencil mark rather than an actual scratch) The email stated that it was level 1 damage. As the attached invoice showed zero owing and had no instructions for me to do anything, I ignored it.
I traveled to Malaga in October
And went there to collect my prepaid GoldCar. When I arrived at the office I was told that I could not have my car as there was a debt on my account for damage to the car in September. So I was forced to pay just over £360 or I wouldn’t get the car that I had booked and paid for.
I complained and sent date and time stamped photographs that showed there was no damage when I dropped the car off at 4:30am.
GoldCar have just contacted me (December 15th) and informed me that the new photographs do not match the damage (which of course it wouldn’t as there was no damage when I took the photo) They said they will not be refunding any of the money I paid.
I have since been back to Portugal and visited the GoldCar office where a member of staff told me that this is a tactic the company uses to scam money out of customers especially when cars are returned early and not checked in. She said this was easy money for the company as customers are not in a position to contest the charge other than a complaint which they then deny. There are many other reviews with incidents of this nature!

I rented from Gold Car at Lisbon airport in September 2025 having rented from them previously in September 2024. Do not use this company unless you have no other options. I have annual excess insurance and I also booked extra cover with the online provider. I am a very regular traveller and user of hire cars. But I was still shocked by my treatment. On both occasions I have used them I have had to challenge an attempt to charge me for damages to the car. On the first occasion I had enough photographic evidence to convince the desk manager not to proceed, but on the second occasion I received an email a month after I returned car with a claim for over 500 euros of damages. I challenged them, but I had deleted my photos and video because of a change of phone and the time elapsed. I am convinced that the garage staff are incentivised to find damage and that this is a deliberate revenue raising exercise. I have insurance, but the hassle involved is intensely irritating. I have used the company in Italy too, and had similar experiences. So please avoid if you want to avoid a lot of pain. If you do have to use them, take the insurance at the desk!

I have charges that occur almost daily , and when i dispute wirh my credit carr they said the cancellation return policy was not followed . So i guess in hndsight they know the return policy will not be followed

This is a scam