Our bill increased by 10$. I called because I had a rate of 54$ for a year. It took some doing but the representative was able to keep us at 54$ till the end of the year. Spectrum has been aggressi... See more
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Review summary
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Reviews shaping this summary
The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... See more
Company replied
I wanted to give a five star review. The techs that set the appointment, showed up when promised, completed a great install, and got our WiFi up and working in short order - all deserve five stars.... See more
Company replied
The fiber optic cable underground was installed by two guys 12/31/2026, they did a great job. For some unexplained reason the in-home installation was cancelled. I called Kinetic, was able to reschedu... See more
Company replied
Company details
About Gokinetic
Written by the company
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Contact info
United States
- gokinetic.com
4.0
Great
778 reviews
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People also looked at
Thank you for everything that I want…
Thank you for everything that I want and appreciated
11 February 2026
Reply from Gokinetic
We're always here for you anytime you need us 💚 Never hesitate to reach out on social @gokineticfiber
Great customer service focus!
10 February 2026
Reply from Gokinetic
Thank you for saying that, William. We love our support team 🥰 They're always here for you if you need them again. Just reach out on one of our social channels @gokineticfiber
techs help and are said they will call…
techs help and are said they will call back next day and so do but most won’t. Been trying for weeks to get computer fixed.
21 January 2026
Reply from Gokinetic
Hello! I certainly apologize the issues were not resolved when speaking with internet support. Please email me at uniticanhelp@uniti.com if you still are unable use the internet and I can take a look. <Maggie
Lies
I was told nothing would change as far as my account besides the price. Speed wouldn’t change. Well the guy lied. Now my internet is slow when I’m only streaming ONE tv.
21 January 2026
Reply from Gokinetic
HI Nick! Thank you for reaching out. I checked the recent order and there wasn't any changes made to your speed. If you still need assistance with your service, please email me at uniticanhelp@uniti.com. Thanks! <Maggie
I’m so happy with Kinetic
I’m so happy with Kinetic. It was a bit stressful to have to have new lines placed. It went smoothly. The staff was really nice answering all of my questions :). I am now enjoying great service - yeah!!! Thanks for being out there for me to get.
5 January 2026
Reply from Gokinetic
Love to hear you're enjoying your service, Diane — that's exactly what we strive for! Please let us know if there's anything we can do for you by reaching us on our socials @gokineticfiber 💚
Reply from Gokinetic
Love to see it, Brittney! So glad we could get everything done seamlessly. Let us know if you ever need anything by sending us a message on our socials @gokineticfiber!
Repair of wifi.
My technician was wonderful and extremely knowledgeable. The speed in getting the new cable buried was awesome. A very good experience!
28 January 2026
Reply from Gokinetic
Thanks for taking the time to share this, Cathy! So glad to hear everything went smoothly. Don't hesitate to send us a message on our socials @gokineticfiber if you ever need anything.
She listened to my situation and helped…
She listened to my situation and helped me with a clear solution.
1 February 2026
Reply from Gokinetic
We love to hear it! If you'd like to share more about your positive experience on social, feel free to tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Had to call and end credit for no phone service
Not great credit was to be done this payment have to wait u til next bill.
9 February 2026
Reply from Gokinetic
Hi Sharon, we'd love to look into this more and see what billing concerns we can help with. Just reach out to us via email at wincanhelp@windstream.com, and our support team will gladly assist you further.
They charge me what most of my friends…
They charge me what most of my friends pay for fiber internet. They have told me they were bringing fiber to my area for 15 years and have yet to do so. In order to do most things I have to ensure only one thing is turned on and connected or I have terrible speeds. Charging an arm and a leg for 25m/s and 1mb upload.
THIS INTERNET IS HORRIBLE AND ITS TOO BAD THEY ARE THE ONLY OPTION IN THE AREA. I would not use them if I had a choice.
10 February 2026
Unprompted review
Reply from Gokinetic
Hello! I’m sorry for the frustration with your speeds and pricing, and for the disappointment around fiber not reaching your area yet—I understand how difficult it is to manage everyday tasks when you have to limit connected devices, especially with 25 Mbps down and 1 Mbps up. I want to review your account, check the network conditions in your area, and see what we can do right now to improve performance and value while keeping you informed about any upgrade timelines. Please email me at uniticanhelp@uniti.com with your full name and account information, and use “Trust Pilot Review” as the subject so I can locate your message quickly. I’ll investigate and follow up with specific next steps. <Maggie
The tech was good
The tech was good, friendly and helpful. He said he would have replacement equipment ordered for me. Waiting on this is what kept me from giving 5 stars.
10 February 2026
Reply from Gokinetic
We appreciate the review and feedback, Ed. We're always working to keep things speedy around here. If you ever need any help from our team in the future, don't hesitate to reach out on social @gokineticfiber 💚
She understood my issue
She understood my issue. I hope that it is truely fixed this time. I have called 3 months in a row trying to get the issue resolved.
9 February 2026
Reply from Gokinetic
We hope so too 🙏 We definitely want to make sure you're getting proper help, so if things still aren't fixed, send us a DM on either Instagram or Facebook @gokineticfiber so we can escalate the issue.
Reply from Gokinetic
Thanks for the love, Deborah 🫶 Stay connected with all of us by following us on social @gokineticfiber
Quick repair
I was having repairs done around my house, the wifi was accidentally cut. I called and the repair was done the next day.. I think it was even a holiday week. Very impressed
25 November 2025
Reply from Gokinetic
We're always here to keep you connected 🤝 If you run into anything like that again, just reach out on one of our social platforms @gokineticfiber
I was surprised that Kinetic uses a…
I was surprised that Kinetic uses a bait and switch technique. The sales rep walked thru our neighborhood with a nifty sign up and get $50 gift card. He said just activate and you will see the card. 😆 BO card and to that WT Heck
9 December 2025
Reply from Gokinetic
Hello! Once your account reaches 90 days and is paid up to date, the rebate offer is sent to your email used to sign up. <Maggie
Hook up went well
Hook up went well ! Also seems to be working well , able to streaming a lot of shows. Thanks!
10 February 2026
Reply from Gokinetic
Absolutely love hearing that! We're here for all of your binge-watch sessions 🍿 Be sure to stay connected with us by giving our socials a follow @gokineticfiber
What I need we’re done 100 percent.
10 February 2026
Reply from Gokinetic
Glad it was a job well done 👏 If you ever need us again, be sure to reach out on one of our social channels @gokineticfiber
Very polite and understanding the…
Very polite and understanding the situation and had a quick decision
31 December 2025
Reply from Gokinetic
Sounds like the team was on top of it 👏 Just what we want to hear! Be sure to give us a follow on our socials @gokineticfiber
Reply from Gokinetic
We love a smooth experience! Appreciate you leaving us a review 💚 Stay up-to-date with all things Kinetic by following us on social @gokineticfiber
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