Going Reviews 827

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the prices and discounts they find, often saving hundreds or even thousands of dollars on flights. Many people mention that the deals on holidays are particularly good, allowing them to travel to destinations they previously thought were unaffordable. Reviewers appreciate how the service helps them explore the world and fulfill their travel dreams. However, some customers expressed dissatisfaction with the subscription process and the website. Issues included unexpected renewals and difficulties canceling memberships. Additionally, some users found the website to be unresponsive or experienced problems with dropdown menus. A few people also noted that while the service is excellent for economy flights, it doesn't always cater to those looking for premium economy or business class deals.

What people talk about most

Price

Consumers find price to be positive, with many reviewers reporting significant savings on flights, sometimes... See more

Holidays

Clients share positive opinions on holidays, with many expressing that the service has enabled them to travel... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express satisfaction, highlighting... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the site as diligent and helpful... See more

Discount

Customers consistently note positive experiences with discounts. Reviewers frequently receive notifications... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a member of Going for a few years on the Premium tier. I've upgraded to Elite this year and can wholeheartedly say both memberships pay for themselves thousands of times over. Mistake fares,... See more

Company replied

Rated 5 out of 5 stars

There was some internal problems with the fact I didn’t remember I had an old registered email which made it that I had two accounts. It seemed like the correspondence actually had a caring personalit... See more

Company replied

Rated 5 out of 5 stars

I run the sales team at a SaaS company. Seeing another ethical company like Going.com being around was amazing. I had forgotten to cancel my renewal (as usual) - and without any hassle, or questio... See more

Company replied

Rated 5 out of 5 stars

I love Going. The way it’s changed my view on traveling has been life changing. As someone who wants to go everywhere, scouting the best deals with this service has gotten me to places I wouldn’t have... See more

Company replied


Company details

  1. Flights Search Site
  2. Airline
  3. Travel Aggregator

About Going

Written by the company

Going

Since 2015, Going has been on a mission to ensure no one has to overpay for flights.

Going is a travel service that sends amazing flight deals daily to more than 2 million travelers. Members save hundreds of dollars on airfare to destinations all over the globe.

The company does not take commission from airlines or travel agencies — the only goal is to find and send amazing flight deals directly to travelers’ inboxes.

Join Going for free and save hundreds on airfare.

“We just returned from Cape Town, South Africa, thanks to $600 roundtrip flights! Adopting the Going travel philosophy of prioritizing price first, rather than date/destination, has been a game-changer. With open minds and our Going subscription, we’ve been places we never thought possible.”

- Brianne & Chris V.

Here's how it works

  1. Find your airport.
    Choose US departure airports like your biggest airport, closest airport, and maybe even your parent’s.
  2. Watch the deals roll in
    Going keeps a close eye on airfare to over 900 destinations around the world. When the prices drop, you know.
  3. Then book it
    With flight details and booking links, all that’s left to do is say, “Let’s go!”

Join for free


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

827 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Professionalism

I liked my experience with you all

23 May 2025
Going logo

Reply from Going

Thank you for your kind words! We’re glad you had a great experience with us ✈️

The Going Team

Rated 5 out of 5 stars

Great service

Great service! No experience with customer service but I have found many flight deals through Going over the years and will continue to be a member

16 May 2025
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Reply from Going

Thanks so much! We’re glad you’ve found great deals over the years and look forward to finding many more with you! ✈️

The Going Team

Rated 5 out of 5 stars

Sign up for emails or even better…the app!

Of course I always enjoy seeing the emails pop up! It always means there’s a deal and one from my airport picks. They always have good tips on booking/destination and it really is fool proof. I also enjoy forwarding emails to family and friends and chatting about going (or the og Scott’s cheap flights) that my friends said i should be a paid spokesperson🙃

14 May 2025
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Reply from Going

Thanks so much! We love that you're sharing the deals and the travel excitement—your friends might be onto something 😉✈️

The Going Team

Rated 5 out of 5 stars

A Reminder to Stay Flexible!

We were looking for a round-trip deal from Orlando to Venice. We were planning on just killing a week in Italy before our cruise. Going sent us a great deal on airfare to Frankfurt, which got us thinking we didn’t have to spend our pre-cruise time in Italy just because we were cruising from Venice. We got a fantastic airfare in premium economy and are now going to see Frankfurt, Hamburg, Berlin, Dresden, and Prague before our cruise. This would not have happened without Going.com. Thanks, guys!

12 May 2025
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Reply from Going

Thanks so much! We're thrilled we could help you discover a whole new adventure—have an amazing trip! 🌍✈️

The Going Team

Rated 4 out of 5 stars

They provide constant travel…

They provide constant travel opportunities. Daily I am getting updates. Unlike other sites they are finding them at my selected local airport choices. I am so glad for that I am not getting only notifications from airports 6 hours away.

9 May 2025
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Reply from Going

Thanks so much! We're glad you're enjoying the local travel deals and daily updates—happy travels! ✈️

The Going Team

Rated 5 out of 5 stars

LOVE IT

I LOVE this site/app!!! It is more for off season travel but high season can occasionally be found! I have gone to Hawaii three times from the Midwest for <$500!!!! I have 3 airports and when a good deal comes up I snag it!!

9 May 2025
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Reply from Going

Thanks so much! We're thrilled you've scored such amazing Hawaii deals—happy travels! 🌴✈️

The Going Team

Rated 1 out of 5 stars

The app simply is the worst

The app simply is the worst. I signed up and paid and yet it is constantly asking that I sign up and pay again. I’ve deleted and reinstalled. I’ve changed passwords. I’ve sent emails that have not been responded to. God I regret ever downloading that app.

9 May 2025
Unprompted review
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Reply from Going

Hi there,

Our support team has been responding to all messages trying to connect with you to help. Please reply so we can identify this issue and get your to the correct account. Again, I see multiple emails from you that the team has replied to (or merged them and replied to a single email so we don't have three conversations running). Once you reply, we'll be able to figure out what account is paid, and which is free. Often people create a duplicate account and we can fix that for you if you respond and let us know.

Rated 5 out of 5 stars

Honest and fair

These guys are great. I ran into a problem (which they didn't have to fix), but they helped me out anyway. Felt like they had my back. Alex I'm talking to you! Would use them again in a second.

7 May 2025
Unprompted review
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Reply from Going

Hey there Matt and Sally,

Thank you so much for taking the time to leave us this review! We loving hearing about the positive experience you had with our support team - we'll be sure to share your message with Alex 😊️

The Going Team

Rated 1 out of 5 stars

I don't want to use the ap

I don't want to use the ap. I appreciate the links I'm getting, and I'm fine if you show me ads, but not giving me direct links to Google Flights sucks.

28 April 2025
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Reply from Going

Hi there- We're so sorry to hear about your experience and want to make this right. 

If you reach out to support@going.com using the email address you signed up to Going with, we'd be happy to further assist.

The Going Team

Rated 5 out of 5 stars

They find great flight deals

They find great flight deals. I just booked Chicago yo Brussels fir $367 round trip

23 April 2025
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Reply from Going

Thanks for the great feedback! Wow, $367 for a round trip to Brussels is an amazing deal—so glad we could help you find it! Have an awesome trip! ✈️🌍

The Going Team

Rated 5 out of 5 stars

My go to travel app

I often check Going and have used its notifications to buy airfare at least 6 times. My city is notoriously more expensive to fly out of. But i got AMAZING deals through notifications. In 2 years I’ve bought tickets R/T from ROC to: Cuba, Ireland, Atlanta, germany, Montana, Mexico. And was informed that airlines have sales on miles rewards. Which got me to Borneo and will to Sri Lanka in a month!

23 April 2025
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Reply from Going

Thanks so much for the awesome review! We're so glad our notifications helped you find great deals on all those trips—from Cuba to Sri Lanka and beyond. Here's to even more amazing adventures ahead! ✈️🌍

The Going Team

Rated 5 out of 5 stars

catch cheaper tickets

A pretty good way to catch cheaper tickets. Notifications wake you up so you don't miss out

14 April 2025
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Reply from Going

We're glad to hear our notifications are doing their job (even if they wake you up 😄). Happy to help you catch those cheaper tickets—enjoy the savings and safe travels!

The Going Team

Rated 5 out of 5 stars

First time booking on Going, great deal!

This is the first time I booked a flight through Going and I’m so excited to be able to try flying Business Class to Europe for less than half the normal price on a mistake fare! I appreciated the reminder that even international airlines from the US have the 24-hr rule where you can cancel for a full refund if you decide it won’t work out after all.

The booking button was quick and I was glad Going had advised booking directly with the airline as there were other options listed. However, when I first read that advice, I was confused as to whether they meant I should actually log in to the airline website to book. Then I saw the list of options and chose the airline offer. Because Going had said to use the Book button to get the deal, it was confusing at first to also advise to book directly with the airline. I’m just saying this piece of the guidance might be made a little clearer.

I also had a glitch with Lufthansa kicking me out of my order after I had fully completed the booking up to payment, because it thought I might be a bot. I was using a VPN, so I turned it off and started all over. So glad there were no issues the second time and seats were still available! It would be helpful to have that caution from Going before trying to book.

But overall Going found a great deal and provided detailed guidance on booking. Fingers crossed the mistake fare doesn’t get cancelled! Thanks Going!

11 April 2025
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Reply from Going

Thanks so much for the thoughtful review! We’re thrilled you snagged such an amazing deal and appreciate the feedback on our guidance—it helps us improve. Fingers crossed for smooth travels in Business Class! ✈️

The Going Team

Rated 5 out of 5 stars

Highly recommend

I've subscribed to Going since it was Scott's Cheap Flights. I find them to be trustworthy and have replied to my messages quickly and considerately.

9 April 2025
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Reply from Going

Thanks so much for your support over the years! We're glad to hear you've had a great experience with us — here’s to more great deals ahead! ✈️

The Going Team

Rated 5 out of 5 stars

I get great information to help me plan…

I get great information to help me plan my travel. Just booked a trip to Paris for only 18k points. Would never have found that on my own and it didn’t show up with any other travel company. Love the flexibility in airports to monitor and ease of configuring exactly what I am interested in for travel.

5 April 2025
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Reply from Going

Thank you for the wonderful review! We're thrilled to hear that our service helped you find such a great deal and made planning your trip easier. Have an amazing time in Paris ✈️

The Going Team

Rated 5 out of 5 stars

Love the deals from Going!

Always love the deals from Going! I don't have the time to scan Google Flights all the time, so Going does it for me, and then when an deal email pops into my inbox, I can decide if I want to book it.

28 March 2025
Going logo

Reply from Going

We're glad Going saves you time and delivers great deals straight to your inbox. Happy travels! ✈️😊

The Going Team

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