Swimsuit bought in November 2025. Worn only a few times before it started to deteriorate badly: the fabric stretches out and loses its shape. I contacted customer service several times and never got... See more
Company replied
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See what reviewers are saying
Unfortunately the top is really to smal.. I took XS because it said that the model on the picture was wearing XS and she had way bigger boobs than mine,but the XSis actually really small even for... See more
The text is too small in mobile version. It’s not very respectful to use 12px font in 2023. Also the support on the website is lame, there’s no English option in chat. +the brand have delivery to russ... See more
Company replied
This time didn’t went very well actually. I haven’t revived yet any update about my order more than a week ago. I adore your brand, i only wear your bikinis all summer, and Ive reached through email a... See more
Company replied
Company details
Written by the company
MADE TO EMPOWER GOI is a clothing brand created and designed by Jessica Goicoechea in 2019. "My style was not reflected with the majority style of this country. It is more sexy and risky than usual and it was difficult for me to find brands that nationally meet my needs , I found a market niche that was not covered and GOI was born”. MADE LOCALLY Our clothes aren't just made for your outfits to look on point. The collections are produced ethically and locally, respecting the processes with limited units promoting slow fashion and avoiding overstock. GOI was born from passion, ambition, and the illusion of sharing daring fashion and feeling good with yourself. GOI.COM
Contact info
Carrer Ramón y Cajal 17, 08012, Barcelona, Spain
- 663853757
- help@goi.com
- goi.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn’t get my order until now.
I didn’t get my order until now.
I texted you twice already and didn’t receive any info yet.
22 June 2022
the quality is ok but it takes them too…
the quality is ok but it takes them too long to ship the orders.
16 June 2022
Reply from GOI
Hello lovely! Launch periods can be complicated for us, but we are glad that you liked the quality of the product. It's the most important for us.✨
Lovely service ❤️
Lovely service ❤️
But have been waiting too long for the clothes to arrive 💔 soon two weeks more than expected. Have'nt got the stuff yet so I can't say anything absolut those.
13 June 2022
Reply from GOI
Hello Lina! We are so sorry for this. The pre order took us a bit more than what we thought... Hope you finally loved your order. 💘
Order still not shipped over 10 days…
Order still not shipped over 10 days since buying - no response to email/ instagram. Looks like people in the comments also face the same issue
7 June 2022
Unprompted review
Unfortunately I didnt get what i…
Unfortunately I didnt get what i purchased yet. I ordered it 6 weeks ago and already paid the full ammount. Service does Not answer :(
Would Never purchase a second time
7 June 2022
Still haven’t received my package which…
Still haven’t received my package which I ordered 6 weeks ago! What a shame.
6 June 2022
Reply from GOI
Gracias Cristina💘
Reply from GOI
Thank you babe!🥰
I tried sending an email telling that my address was wrong
I tried sending an email telling that something is wrong with my address, but they don’t answer and i still didn’t get my package.
26 February 2022
Reply from GOI
Hello babe! We are sorry for this, it must be an error... I've asked if they can answer you ASAP. No worries for your order, you will have it soon. 🙏🏻🥺
Unfortunately very disappointed. I would not recommend this product
I received the delivery from Spain quite quickly and was really looking forward to the Lip & Cheek Tint. When I opened the package, the lid of the product was already damaged. Very unfortunate, but that can happen. I have now tested the product several times and each time I got a bad rash on my lips and cheeks. Therefore, I cannot use the product at all. I would not recommend it and would not buy it again.
25 February 2022
Reply from GOI
Hello lovely! That's so strange... It's the first time we have this feedback.🥺 It is very possible that you are allergic to some component of the tint, but all of the ingredients are vegan and it has no parabens. We are sorry for this.
I enjoyed the sale shopping
I enjoyed the sale shopping, the product arrived punctual and perfect, the box was already opened, don't know why, but the product perfectly intact, so I'm happy and satisfied. Also love the style of the clothes so I'll definitely buy again.
17 February 2022
Reply from GOI
Thank you so much for your review ❤️🔥
Bad quality & poor costumer service
Can't recommend it. Poor quality items. Sizes of sweats and hoodies are always different (ordered a couple of times and always cam in different fit) and the first time you wash them they'll shrink at least by one size. The seams tear open quite easily too.
Customer service is not too easy to reach and it takes ages for them to respond even when they messed up your order.
All in all, not worth it, especially not the regular prices without discounts + EU shipping.
2 February 2022
Reply from GOI
Hello Ferdinand! We are so sorry to read your review... We are sorry for that, we usually answer to our emails in 24/48h, but sometimes it can take a bit more. Hope you give us another chance in the future.
Not real size
2 February 2022
Reply from GOI
Hello babe! We are trying to improve our sizes, but we are glad to help you always with this sending an email to help@goi.com. 💘
I made and order and paid shipping
I made and order and paid shipping, the GLS never rang my dorbell even though there was always someone at home, the shipping track doesn’t work, it says the shipping tracking number doesn’t exist!
I have contacted the costumer support with no reply.
Please help, I have no way of getting my order
1 February 2022
Reply from GOI
Hello babe! We are so sorry that the delivery of our order was a bit complicated... While we always strive to provide excellent service to all our customers, some factors like shipping and handling of items happen outside of our control due to which such problems occur. We are happy that finally you have your order. Best regards, xoxo
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