Excellent service. Agent (Charlotte) with whom I first spoke, was helpful and clearly explained all aspects of the service. She made my reservations correctly and told me exactly what would happen.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’m thankful for finding Go Go Grandparent for my transportation needs. I always have had a positive experience with Go Go. Their telephone operators are always very pleasant & efficient in m... See more
Company replied
The young lady who was My driver made me feel like she was a good neighbor giving me a ride home to My Assisted Living Facility in Winter Garden FL. I really appreciated that after My trip to the VA h... See more
Company replied
My name is Charles Wilson. The error and misunderstanding withGoGoGrandparent was on me. On 5/I/26 I thought I was being charged unfairly and I was not. I do apologize for my impatient assumptions wit... See more
Company replied
Company details
About GoGoGrandparent
Written by the company
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Contact info
United States
- 1 (855) 464-6872
- gogograndparent.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your enrollment is very deceiving
Your enrollment is very deceiving; you say one thing to make it sound real so people will sign up. Then you go ahead and change things so people have to pay more for less.
1 March 2026
Reply from GoGoGrandparent
Dear customer,
We’re sorry to hear that you felt disappointed with the enrollment experience. We understand how important it is for pricing and membership details to feel clear and transparent from the beginning.
We would like the opportunity to review your account and go over any concerns regarding the enrollment, pricing, or services discussed.
We have requested a supervisor callback, and a member of our team will be reaching out to you directly to review the account in more detail and answer any questions you may have. If they are unable to reach you, they will leave a voicemail. You are also welcome to call us anytime and ask to speak directly with a supervisor.
Thank you for bringing this to our attention.
Warm regards,
The GoGoGrandparent Team
The agent was very helpful
The agent was very helpful. He answered all my questions and was very polite.
1 May 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us. It's wonderful to hear that our representative was able to address all your questions with such care and professionalism. Many members like you also enjoy our other services including meal delivery, grocery shopping, and virtual senior fitness classes where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and are glad you found our service helpful when you needed it. We understand that cost is an important consideration, and we're always working to provide the best value for the comprehensive support we offer. We invite you to contact your local Office for the Aging, as we often partner with them for subsidy. As part of your membership, you can also access grocery delivery, meal services, and home maintenance assistance to help make the most of your investment with us.
Warm regards,
The GoGoGrandparent Team
The first driver never showed up they…
The first driver never showed up they had to send a second driver and I was 30 minutes late. Hopefully it will be better than next time.
1 May 2026
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for the delay and the inconvenience this caused. We understand how frustrating it is to be ready for a ride and have things not go as planned.
We reviewed your account and can confirm that a driver was initially dispatched. However, it appears that something went wrong on the driver’s end, which is why a second driver had to be sent, leading to the delay.
We are following up directly with Uber to better understand what happened with that first driver so this can be addressed.
We have also requested a supervisor callback so your account can be reviewed in more detail. A member of our team will reach out to you directly to go over everything.
We appreciate your patience and truly hope your next experience is a smoother one.
Warm regards,
The GoGoGrandparent Team
This company continues to charge my card.
This company continues to charge my card although I was out of state and use their service one time. I've contacted them several times to remove me from their billing from their emails from their text messages and have not gotten response. Other than oh, we'll do that and it has not been done. Bad service takes advantage of elders. I've spoken with them several times to remove me and they keep saying there's nothing they can do so they keep charging me for services I've not use, this is why online stuff doesn't work especially for us older people. Please remove me and do not use this service. Bad service. very dishonest.so I have been charged 29.99 for something I don't use in another State. Very displeased and I feel taken advantage of.
3 May 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry to hear about your experience and understand how frustrating and concerning this must feel, especially when you believe you’ve already requested cancellation.
We would really like to look into this and help resolve it, but we were unable to locate a unique account based on the information provided, as there are multiple accounts with the same name.
Please contact us directly and ask to speak with a supervisor so we can locate your account using your phone number or other details, review the billing, and make sure everything is properly handled for you.
We appreciate you bringing this to our attention and are here to help get this resolved.
Warm regards,
The GoGoGrandparent Team
I've never had any real problems with…
I've never had any real problems with this company. Yes every once in a while the drivers go to the wrong place to pick me up. The drivers might cancel on me. But I'm always guaranteed a ride as soon as they find me another driver. The people I talk to are always kind. Always asking me if they can do anything else for me. All in all I'm so grateful for finding this company to help me get around. Two thumbs up 👍👍 Karen
30 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and are so glad to know that you feel supported by our service! It's wonderful to hear that our team consistently provides you with kind assistance and that we've been able to help you get around reliably, even when the occasional hiccup occurs with ride logistics. As part of your membership, you can also enjoy grocery delivery, meal services, and home assistance for tasks around the house.
Warm regards,
The GoGoGrandparent Team
My name is Charles Wilson
My name is Charles Wilson. The error and misunderstanding withGoGoGrandparent was on me. On 5/I/26 I thought I was being charged unfairly and I was not. I do apologize for my impatient assumptions without first verifying them. I will call today to express my apology and to renew my membership if it's been cancelled. This company went out of its way to try and settle the issue fairly but I became very defensive and thought they were trying to take advantage of a 77 year old senior citizen. It was quite the opposite! I do highly recommend GoGo Grandparent for any travel help and assistance needs.
1 May 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and your thoughtful reflection. It takes courage to revisit a situation, and we're grateful you felt comfortable reaching out to clarify things with our team. As part of your membership, you can also access grocery and meal delivery, home services like cleaning and handyman work, and pharmacy pickups to help with daily needs.
Warm regards,
The GoGoGrandparent Team
Excellent
It's truly a wonderful and helpful service.they are prompt.so glad they have this service available for so many things thank you are doing a excellent job .
30 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience and are so glad you've found our service to be wonderful and helpful. It's great to hear that our promptness has made a positive difference for you, and we're thrilled that you recognize the range of support we provide. Many members like you also enjoy our grocery delivery, meal services, and virtual senior fitness classes—you're welcome to join anytime!
Warm regards,
The GoGoGrandparent Team
Help me in so many ways.
Help me in so many ways. Not only did they give excellent driving experience, but they even found us an excellent housekeeping company. It's been great!
30 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience! It's wonderful to hear that both the ride and the housekeeping service we connected you with have been working out so well for you. As part of your membership, you can also access grocery delivery, meal services, and pharmacy pickup whenever you need them.
Warm regards,
The GoGoGrandparent Team
I’m thankful for finding Go Go…
I’m thankful for finding Go Go Grandparent for my transportation needs.
I always have had a positive experience with Go Go.
Their telephone operators are always very pleasant & efficient in making sure I get my ride on time.
I feel safe with their identification system when letting you know the make & model, color of the car, last 3 letters of the marker plate & drivers name. Very good system, especially today with all the crime in this day & age.
The drivers cars are always very clean, & the drivers are always very professional.
And their system of letting their customers have an account & pay via their charge cards is another plus as well.
Thank you again Go Go for your wonderful service.
Sincerely,
Janet M.
30 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that our representatives have been pleasant and efficient in coordinating your rides, and we're especially glad that our safety features like vehicle identification details give you that extra peace of mind. Many members like you also enjoy our grocery delivery, meal services, and virtual senior fitness classes where you can stay active from the comfort of home.
Warm regards,
The GoGoGrandparent Team
Great service.
Both of the drivers who took me to my doctor's office and back home were on time, very courteous, and helpful. I am pleased with how smoothly things go when I call Go Go for transportation.
29 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that both drivers arrived punctually and provided the courteous, helpful service you deserve during your medical appointments. With GoGo, you also have access to grocery delivery, meal services, and home assistance like handyman work and house cleaning to make daily life more convenient.
Warm regards,
The GoGoGrandparent Team
Hi, Grateful 🙏
Hi, what made my experience great is that both of the drivers were kind and awesome. The driver who picked me up from the grocery store, kindly opened the back of the SUV so that I could put the groceries in the back of the SUV. He also helped me. While I was waiting for the Uber Go-Go driver, a "look-alike" vehicle pulled up. I called Uber back and spoke with Joan who was so nice too. She stayed on the line until the Uber driver arrived. When I got home after unpacking my groceries, I called Uber and spoke with Ruel who was also kind and professional. I advised Ruel how awesome, the two drivers and Joan were. Also, Ruel was awesome, too. Thank you so much 😊.
1 May 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share such wonderful feedback about your grocery trip experience. It's heartwarming to hear how both drivers we matched you with went above and beyond to help with your groceries, and we're especially glad our team members stayed on the line to ensure you got home safely when that mix-up with the similar vehicle occurred. Many members like you also enjoy our meal delivery service, pharmacy pickups, and virtual senior fitness classes—we'd love for you to join us for a workout session anytime!
Warm regards,
The GoGoGrandparent Team
Professional and helpful
Professional and helpful. Entire process went smoothly. This was my first time using GoGo Grandparent, and I was thankful for the respect, and availability of this service now that I no longer have a vehicle. Thank you.
29 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us, especially as a first-time user! It's wonderful to hear that everything went smoothly and that you felt respected throughout the process — that's exactly what we strive for when helping members navigate life without a personal vehicle. Many members like you also enjoy our grocery delivery, meal services, and home assistance options to help with daily needs.
Warm regards,
The GoGoGrandparent Team
Do not use this service
Do not use this seevice. They have no consideration for life changes and will not refund even a part of a prepaid membership. In addition, they "open a case" for a supervisor to call you back to discuss and it does not happen. I now have to be sure that they do not try to automatically renew this account.
27 April 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially when dealing with important life changes.
We’d like the opportunity to look into this further, but we were unable to locate an account based on the information provided. Our memberships do follow a no-refund policy, but we still want to review what happened in your specific case, including the concern about a supervisor callback.
Please contact us directly and ask to speak with a supervisor so we can locate your account, review the details, and address your concerns. We can also confirm the current status of your account and ensure there are no unwanted renewals.
Thank you for bringing this to our attention.
Warm regards,
The GoGoGrandparent Team
My mom ended up walking home after appointment.
Update: I appreciate the quick and thoughtful response from GoGo. Without going into a bunch more detail, I am happy the company has forwarded part of the problem to their engineering department. I still am curious about how drivers are vetted and how the system could work with a landline; but that’s not specific to this situation. Also, I realize my mom could have called a cab or Lyft herself, but she didn’t. She has never needed to ask for rides or rely on her cellphone, so this is all new to her. Thank you again for your quick response and detail related to her specific situation.
I set this service up for my 86 year old mom, who just recently had to stop driving. She used it for the first time yesterday, and ended up walking over a mile home, with her walker, after just receiving a painful eye injection.
The first driver picking my mom up after her appointment cancelled. When my mom called back, she was told the price had increased. This upset her, she was already stressed, started crying, and hung up (I am paying this for her). GoGo did not call back.
This is just my mom’s experience, but for a company whose goal is to provide safe rides for seniors, and peace of my mind to their family members, they dropped the ball on this.
A couple of comments: The website states that the drivers are vetted. When I asked how the Uber and Lyft drivers were vetted, the person on the phone didn’t seem to know what I was talking about, which wasn’t reassuring. Perhaps some more training is needed for their phone reps. Also, how are the drivers vetted?
The website also states that you can use their service even if you just have a landline, but I couldn’t figure out that works . What if you’re grocery shopping and don’t know when you’ll be ready to be picked up?
I’m writing all of this because the thought of my elderly mom walking home in the afternoon Florida sun ( at least it wasn’t the middle of summer) breaks my heart. I thought I was doing something to help her.
I know this service seems to work well for most seniors, didn’t go so well for my mom.
26 April 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry to hear that your mother’s first experience with our service was so frustrating. We understand how upsetting this must have been, especially after an eye appointment when she was already dealing with limited vision and relying on us to help her get home safely.
We reviewed the account and looked into the pickup location. We found that the business has multiple entrances and multiple mapped locations, which appears to have contributed to difficulty locating the correct pickup point. We have forwarded this information to our engineering team for review.
We have also added that specific address as one of your mother’s preferred saved locations to help avoid similar issues in the future. If there are any other locations she uses often, please feel free to contact us by phone or through Facebook Messenger, and the team member assisting with this review will be happy to help add them to the account as well.
In addition, we have forwarded this case to the team lead for review of how the call was handled so we can continue improving how these situations are supported.
We have requested a supervisor callback, and a member of our team will reach out to the phone number ending in 1252. If they are unable to reach her, they will leave a message. She is also welcome to call us anytime and ask to speak directly with a supervisor. We’re always happy to review the account and make adjustments that help create a smoother experience moving forward.
We’re truly sorry again for the stress and disappointment this caused your mother.
Warm regards,
The GoGoGrandparent Team
HORRIBLE
HORRIBLE! CUSTOMER SERVICE! I called to find out about this service and if they cover the area I am looking to move to and how much and how, just to get a quick Idea. The woman had a strong accent and I could not hear her because of that, she then became very age discriminatory towards me. How rude, I do not recommend this service to anyone, it seems like a scam!
26 April 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry to hear about your experience. Reaching out for simple information about a service should feel helpful and respectful, and we regret that this interaction left you feeling otherwise.
We were unable to locate a matching account or call record based on the information provided, so we have not yet been able to review the specific interaction. We would genuinely appreciate the opportunity to listen to the call and better understand what happened.
Please feel free to contact us directly and asking to speak with a supervisor. We will need to know the phone number used during this interaction, and we will be happy to review the call and address your concerns appropriately.
Thank you for taking the time to share your feedback.
Warm regards,
The GoGoGrandparent Team
Over charged me by doubling my monthly…
Over charged me by doubling my monthly fee without notice.. I don't trust these people and is the second time I caught them doing this.
17 April 2026
Unprompted review
Reply from GoGoGrandparent
Dear customer,
We’re truly sorry for the concern and frustration this caused. We understand how upsetting it is to feel like you were charged unexpectedly, especially more than once.
We reviewed your account and can confirm that the membership is a monthly subscription, and a reminder is sent prior to renewal. Based on the account history, the membership had been deactivated and later reactivated, which continued the billing cycle.
We understand how this may have felt confusing, and we’re sorry for that experience. Your account is now fully closed, and there are no further charges moving forward.
If you would like us to review anything further with you, please feel free to call and ask to speak with a supervisor.
Warm regards,
The GoGoGrandparent Team
Summer was excellent
Summer was excellent. A great effective communicator, she explained how the services work. She was kind, thorough, very helpful. She said, I would receive the hard copy booklet in the mail at my request.
7 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that our representative provided such clear explanations about how our services work and was so attentive to your needs, including arranging for that booklet to be sent your way. Many members like you also enjoy our grocery delivery, meal services, and home assistance options, all designed to help you live independently with confidence.
Warm regards,
The GoGoGrandparent Team
Reply from GoGoGrandparent
Dear Earl,
We appreciate you taking the time to share your experience! It's wonderful to hear that the driver we matched you with made everything so smooth for you, especially with navigating those pickup locations seamlessly. As part of your membership, you can also use GoGo for grocery delivery, meal services, and our virtual senior fitness classes where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
Great People Like Down Home Folks
7 April 2026
Reply from GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience with us! It's wonderful to hear that our team feels like family to you – that down-home, caring approach is exactly what we strive for in every interaction. As part of your membership, you can also count on us for grocery delivery, meal services, and our popular virtual senior fitness classes where you're welcome anytime.
Warm regards,
The GoGoGrandparent Team
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