What a lovely company GoGo Boilers are to deal with. From the initial fixed price to having Steve Bowden (Manager) visit us and providing reassurance without any pushy sales to Oliver and Richard ins... See more
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Review summary
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Had a combi boiler installed after suffering with old fashioned system. Ronnie and Paul did a great job of installation and were very clean and tidy completing job same day. Also had Richard install... See more
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Oh my goodness this company is amazing. Our insurance company made things very difficult. They sent a plumber who spent approx 3 minutes in my kitchen then said he couldn’t do anything. Then th... See more
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Cannot recommend Richard from gogo boilers enough. Despite me knowing absolutely nothing about my boiler or heating he never talks down to me. Always fully explains things. I always leave understandin... See more
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Company details
Written by the company
GOGO Boilers are a family run business where quality of service and the needs of the customer always come first. With the absolute commitment of our staff, we aim is to meet your needs and make a positive contribution to your energy efficiency. With over 35 years of specialist industry experience we have provided a wide range of services including boiler installation, servicing, breakdown and repairs. We can also provide landlord gas safety certificates, power flushing and many other services. Our engineers are fully Gas Safe registered and trained to the highest standard of customer service to ensure we can maintain and repair heating and boiler equipment of all types, make and age at competitive prices. We specialise in the installation of a vast array of products to suit every budget, with finance package options available to help that unexpected expense become a lot more manageable at a time of need.
Contact info
344 Footscray road , SE9 2EB, New Eltham , United Kingdom
- 0203 137 6440
- marketing@gogoboilers.co.uk
- gogoboilers.co.uk
4.6
Excellent
361 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Service Level
On arrival of the maintenance engineer I was challenged that if he was to get a parking fine that I had to agree to pay it which I had to agree to if he was to undertake the service. I had no option but to agree to this. Not sure if I got this engineer on a bad day or not but there was no positive conversation during his visit after this.
There was a minor fault discovered during the maintenance inspection and was advised of the cost for it which was more than doubled the initial cost for the service which I was not prepared to undertake without a more detailed cost for parts and labour.
In conclusion I was dismayed by the lack of transparency of the additional costs or any explanation of any consequence of not undertaking these works.
Unfortunately not the level of service I would expect from a regular customer.
12 May 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for sharing your feedback. We sincerely apologise for the experience you described, which does not meet the standards we aim to provide. The situation regarding the parking fine and the subsequent costs was not handled as professionally as it should have been. We understand how important transparency and clear communication are, especially when it comes to additional charges.
Regarding the recent appointment for boiler servicing and the gas safety certificate, it was scheduled in an estate where signage clearly states "Resident Parking Only" or "Permit Holders" with a £100 fine for violations. Unfortunately, there was no permit available for our engineer at the time, and they made the decision to proceed without one. The engineer wasn't having a bad day, but certainly would have had if he had a fine/parking ticket, which he would have to pay. Please be assured that this has been noted in our system, and we will ensure that permits are arranged in advance for future appointments.
We appreciate your feedback and will take it into account to improve our customer service and communication processes. If you’re open to discussing this further, please contact us directly so we can address your concerns and work towards a resolution. Thank you for your past loyalty, and we hope to restore your confidence in our service.
Kind regards,
Customer service department
Decided to do a bit of DIY on my boiler…
Decided to do a bit of DIY on my boiler but got into a bit of trouble so phoned GoGo boilers and they responded within a couple of hours and rectified the work I started to do. Richard was both polite and courteous whilst fixing my problem. Definitely 5 stars from me, Ricky M
24 April 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your kind words and for sharing your experience! We're glad to hear that Richard provided polite and courteous service and that we could resolve your issue quickly. Your 5-star review means a lot to us. If you ever need assistance again, we're just a call away!
Best regards,
Customer service department
Reliable
Reliable, reassuring, trustworthy. Very practical and straightforward Clean and tidy.
22 April 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your kind words! We're glad to hear that you found us reliable. We always strive to maintain a clean and tidy environment to ensure the best experience. Your feedback means a lot to us!
Kind regards,
Customer service department
Have used Gogo boilers for many years…
Have used Gogo boilers for many years now and the service is always fantastic. Very professional, on time and efficient
21 April 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
It's great to hear that you've had such a positive experience with us! We appreciate your continued trust and look forward to providing you with excellent service in the future.
Kind regards,
Customer service department
The best price and a fantastic service
The best price and a fantastic service. I had a new boiler all priced up and fitted with in a few days.
These guys are a no brainer if you live in the Eltham/Sidcup area.
15 April 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're glad to hear you had a great experience with our service and that your new boiler was installed quickly and smoothly. We appreciate your recommendation and look forward to assisting you in the future if needed.
Best regards,
Customer service department
⭐ ⭐⭐⭐⭐
After dealing with a cowboy gas engineer following an emergency call out on Easter Monday we were told we needed a new boiler as ours was beyond repair. We’d had a couple of companies visit to quote after a few days of no hot water or heating, then Steve Bowden arrived, and like superman got our boiler back up and running in minutes. Turns out a wall switch had been turned off! Professional, honest, polite and an all round nice guy Steve went above and beyond to help us and we couldn’t be more grateful. Having moved into the house 2 months ago we know we need a new boiler but the immediate urgency has gone. When we come to replace the boiler in the near future we won’t hesitate to contact Steve and the team. Thanks again!
10 April 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for sharing your wonderful experience! We're delighted to hear that Steve was able to quickly resolve the issue and restore your hot water and heating. We completely understand the need for a new boiler in the future, and we'll be here whenever you're ready to make that upgrade. Your kind words mean a lot to us, and we'll be sure to pass your thanks along to Steve and the team.
Best regards,
Customer service deparment
Richard from GO Go Boilers
Richard, a boiler specialist came to replace my old Aristone boiler. It was a complex replacement because my boiler is 5 meters from the outside wall and it is a twin flue system. He was able to recommend 2 suitable options Aristone and Keston, gave best price in comparison with 4 other providers from Checkatrade, did amazing work, completed the installation and was careful. Gave me extra Carbon monoxide alarm and answered all the questions. He was careful with the flew and did the plasterboard covers to hide the flew. The boiler works perfectly, it is a Keston 30 combi boiler with twin flew. Thanks God we have hot water and heating now.
9 April 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your detailed and positive review! We're delighted to hear that Richard provided such excellent service, from recommending suitable options to completing the installation carefully and professionally. We appreciate your trust and kind words, and we'll be sure to pass your thanks to Richard. If you need any further assistance, feel free to reach out!
Best regards,
Customer service department
Excellent service
Excellent service. Very helpful and staff and engineer have in-depth knowledge and patience.
17 March 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your kind words! We're delighted to hear that you had an excellent experience and that our staff and engineers were helpful, knowledgeable, and patient. Your satisfaction is our top priority, and we look forward to serving you again!
Best regards,
Customer service department
GoGo Boilers are reliable
GoGo Boilers at excellent. They come when they say they are coming and fix the problem. Not the cheapest but you get what you pay for.
8 April 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your positive feedback! We're glad to hear that we were able to effectively resolve the issues. We appreciate your trust and look forward to serving you in the future.
Best regards,
Customer service department
Mixed
They came to us for two matters, a leaky boiler and a faulty radiator. Both were sorted island very happy.
13 March 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your positive feedback! We're glad we could resolve both to your satisfaction. If you need any further assistance, feel free to reach out. Happy to help!
Kind Regards,
Customer service department
This is the third yearly boiler…
This is the third yearly boiler overhaul I have had from your company and each time it has been the same engineer who I must say is so polite and extremely efficient at the job.
18 March 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words and loyalty to our company. We truly appreciate your continued trust and look forward to serving you in the future!
Best regards,
Customer service department
Dave was the man from GoGo
Dave was the man from GoGo. He arrived on time,did the job,and did it well. Knew his stuff,told me what I needed to know,what he had done etc etc. I will use GoGo again.
12 March 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words and positive review! We're glad to hear that Dave provided excellent service and met your expectations. We look forward to assisting you again in the future. Thanks for choosing us!
Kind regards,
Customer service department
What a lovely company GoGo Boilers are…
What a lovely company GoGo Boilers are to deal with. From the initial fixed price to having Steve Bowden (Manager) visit us and providing reassurance without any pushy sales to Oliver and Richard installing it absolute class act. A bit of tickering and further fixes required but so lovely to deal with. 10 year warranty provided. Absolutely 🌟🌟🌟🌟🌟
25 February 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with us. If you need any further assistance, please don't hesitate to reach out. Thanks again for your kind words and trust in us!
Kind regards,
Customer service department
We contacted GoGo Boilers to install…
We contacted GoGo Boilers to install our new boiler, as they provided excellent service in the past with the servicing. Richard was very professional. He spotted some pipework that needed amending, and he did so without hesitation. The workmanship is second to none, and it all looks very tidy. He patiently explained how to use the new boiler and the programmer. Thanks again, Richard!
3 March 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words and wonderful review! We're glad to hear you’re happy with Richard’s service and the work done. We appreciate your trust and look forward to helping you again in the future!
Best regards,
Customer service department
Great service and speedy responses
Dave T came out to see why our boiler was leaking and he then explained clearly what was wrong with it and why it was dangerous and needed disconnecting and replacing.
I was able to book the installation of a new boiler within 48 hrs and the cost of the initial call out is docked from the total payment.
Richard came to got the new boiler and was super friendly, tidy and willing to take time to explain me how to work the new boiler, set the timers and what work he’d done. All done in 4hrs and I now have a toasty house!
25 February 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Dave and Richard. Providing quick, clear, and friendly service is our top priority. Enjoy your warm, new boiler and feel free to reach out anytime!
Best regards,
Customer service department
GoGo boilers were very helpful from the…
GoGo boilers were very helpful from the start professional and polite left no mess very happy
3 February 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! Your satisfaction is our top priority, and we're glad you had a positive experience. If you ever need assistance again, please don't hesitate to reach out!
Kind regards,
Customer service department
Boiler replacement
Oliver and Henry, the technicians, did an excellent job replacing the boiler. I truly appreciate their effort and professionalism. I would definitely recommend them.
20 February 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words and positive feedback! We're glad to hear that Oliver and Henry provided excellent service and that you're satisfied with their work. We'll be sure to pass along your appreciation to them. Your recommendation means a lot to us!
Best regards,
Customer service department
Oh my goodness this company is amazing
Oh my goodness this company is amazing.
Our insurance company made things very difficult. They sent a plumber who spent approx 3 minutes in my kitchen then said he couldn’t do anything. Then the insurance said 2 weeks before anyone else could come out.
I called GoGo boilers this morning thru can out this afternoon. Ollie was fabulous and sorted the issue out very quickly.
Can not recommend them and Ollie highly enough.
Once again thank you.
18 February 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your wonderful feedback! We're happy to hear that Ollie was able to assist you and resolve the issue quickly. We understand how frustrating insurance processes can be, and we're glad we could make the experience smoother for you. Your high recommendation means a lot to us. If you ever need assistance in the future, don't hesitate to reach out.
Best regards,
Customer service department
Repeat visit by engineer who fitted…
Repeat visit by engineer who fitted boiler. He is knowledgable & helpful.
Easy to book, prompt response, affordable.
5 February 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your positive feedback! We're glad to hear that the engineer was knowledgeable, helpful, and that you found the booking process easy, with prompt responses and affordable prices. We appreciate your support and look forward to assisting you again in the future!
Kind regards,
Customer service department
Always reliable
Always reliable, very helpful when you have any queries and just nice people to deal with.
30 January 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're glad to hear that you find us reliable and helpful. It's always a pleasure to assist you, and we look forward to continuing to provide you with the best service.
Kind regards,
Customer service department
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