Geneva Capital Reviews 43

I would like to clarify several important points in response to Geneva Capital’s statement.

The “reduced payment plan” that was offered came with a condition that the equipment’s working condition had to be verified by their representative. Verifying equipment condition is typically the lessor’s responsibility, yet I was told that verification needed to be done under their terms. At the same time, legal documents were being prepared and delivery attempts were made, which made it appear that the intention was to move forward with litigation rather than resolution.
I did provide the full physical address of the equipment when requested. The statement that I refused to provide the location is not accurate. In fact, after the dispute escalated, I reached out again expressing my willingness to continue making payments and to cooperate with equipment inspection.
However, instead of working toward a mutually reasonable solution, repeated attempts were made to serve legal documents. I declined to accept service at that time because I was still actively trying to resolve the matter through communication.
My decision to leave this review is based on the difficulty in having constructive discussions. The communication style used by their representative was consistently demanding and threatening in tone, which made productive resolution challenging.
I remain open to resolving this matter in a fair and reasonable way.

We recently purchased our third piece of equipment financed through Geneva Capital. The process each time has been fast, easy and better terms that other lenders. I would recommend considering Geneva Capital for your next purchase.

My latest equipment lease with Geneva finance was flawless from the beginning. I appreciate the service I received and the reps were awesome and knowledgeable. I look forward to working together on future projects.

Absolute trash - avoid at all costs

Geneva Capital - and, as far as my own experience goes, Connor Winkleman - are the worst kind of predatory lenders.

During the sales process everything went super smoothly and Connor made a number of very explicit promises about his ability to find a buyer for me if, "at any point", my CNC proved to be more than my business needed or could support.

The second the financing documents were signed, Connor - and his empty, worthless promises - disappeared on the wind. From that point he was rude, combative and unhelpful.

After I received the machine they sent me harassing emails every week to sign a document attesting that my machine was setup and installed - when it wasn't - and ignored my questions about why they needed such a document, which felt like it was - frankly - none of their business. Connor then used my refusal to fraudulently sign a document (that they had no business asking me to sign) as a basis for why he could no longer help me in all the ways he promised when his commission was on the line.

If you are pointed in Geneva's direction by Shopsabre or another manufacturer, RUN LIKE THE WIND. They are shady, dishonest and rude people.

Avoid at all cost!

We purchased large-format printing equipment through Geneva Capital a few years back. The process was smooth, professional, and financially manageable thanks to their helpful team.

Then life happened—COVID, health setbacks, and ultimately, we had to close our business. We were in a tough financial situation and honestly feared the worst: aggressive collection tactics, legal threats, and pressure. Instead, what we received was support, fairness, and a real willingness to work with us.

Mike Tripp, in particular, was incredible throughout—open, responsive, and genuinely kind. We made every effort to stay in communication and uphold our side of the agreement, and in return, Geneva met us with understanding and flexibility.

If you're considering working with them, know this: they’ve been professional from day one, and even when things got tough, they treated us with humanity. If you’re struggling, don’t go silent, reach out, stay honest, and you’ll likely find the same support we did. Highly recommended.

Geneva Capital has been a trusted leasing partner for our companies for about 6 years. We hope to be when them for many more

Geneva was super simple to work with and super fast with funding. Communication and customer service is top of the line. Definitely recommend them and I want to thank Jordyn for her help throughout the entire process.

Working with Carey, Paige, and Penny was very easy! Everything was explained to me in detail so I understood different payment options for my new lasers.
All paperwork and documentation moved along very quickly. Before I knew it I had two new lasers being dropped off at my shop. Thanks to the team at Geneva Capital for making the process easy!

They would not finance us with a cosigner that has over $1.5mil in assets & we offered to pay 1/2 down. Amazing that you can go get a car in 30 minutes, but this company makes it impossible for a startup business to get assistance for a small dollar amount.

Easy to work with, very helpful with any questions, prompt with the process.

Only took one call and the process was initiated. Quick response and easily read quote of terms. Not sure how much more equipment I'll get for my business but my first call will always be to Geneva!

I have financed several pieces of machinery through Geneva Capital. Their entire team is just amazing!! The process is easy and professional. The staff is extremely helpful and attentive from the application through to the installation of machinery. If possible, they can give you options on down payment, payments, due dates, and tax implications. After using Geneva Capital for several years, no other company can compare. I value doing business with them and look forward to many years together.

Wonderful customer service! Great staff and answered all our questions. Turn around for processing all applications and paperwork was very fast.

Customer Service is deplorable. I put a large deposit down of $50k + and made on time payments thereafter for a year and a half straight. This summer my business took a huge hit and I was unable to make a payment. On 8/5/24 we spoke with Geneva and were transparent of the business situation. They suggested a payment plan for equal payments on 8/16/24, 8/23/24, 8/30/24. Fine, I told them that I have to speak with my business partner in this regard. We both agreed that it was the best option and notified them. This is where the issue started. We both had trips scheduled a year in advance from 8/8/24 - 8/16/24. When we got back we were going to make the payments on those dates. During our trip we received three emails from Deb Soine. (who was very respectful up to this point). One on 8/9/24 asking for a status, 8/15 stating that since she hasn't heard from us and if we didn't get a payment in by 4pm that day, she was going to turn the file over to legal and 8/16/24 stating that since we didn't contact her she is turning the file over to legal (mind you we are out of the country with little to no service). On Friday, 8/16/24, we received a legal demand letter from Mike Tripp. We got off the plane to a slew of harassing emails. As mentioned, the payment plan was to start on 8/16/24 in which we we planned to submit that day. Being that this was escalated, we did not submit the payment and decided to respond via email the following work day 8/19.

Mike Tripp responded that it doesnt sit lightly with him that i am taking vacations while being past due with creditors.

Very unprofessional! To even have the gall to infer that because we have business debt, we can't/shouldn't go on a family vacation is asinine. And I told him just that! I also asked him to be respectful and keep his personal opinions and rhetoric to himself.

Its none of their business, however, these trips were booked and paid a year in advance prior to our current business situation.

He then responds that he checked my credit profile and sees that we are paying every other creditor so he knows that I have the ability to pay and that prioritizing vacation over paying creditors is my choice.

Again, inviting his personal opinion and personal attacks

For him to check my personal credit profile and deduce that because of my personal credit profile, we have the ability to pay a business debt is fatuous, especially not even knowing our other business debts. Again, I told him these tactics or shenanigans that you continue to employ are unprofessional.

After this dialogue, I reached out to Ms. Deb Soine and left a voicemail, in which she called me back and stated that she knows that I have personal credit cards that I can use to pay this business debt. She also questioned why I would go on a vacation if I had bills. That was all I needed to hear. It could be a microcosm, but the sheer ignorance and imbecility of these two people speak volumes of the company.

STAY AWAY FROM THIS COMPANY.. unless you like being harassed, terrible customer service and a company that thinks your personal livelihood is dependent on the company.

The contracts are very clear and concise. All representatives were easy to work with and all questions answered promptly.

Geneva Capital is our go-to finance company for all of our capital investments. Their staff is super-responsive to our requests and their communication is always prompt and fully informative. We are happy with the terms they offer to us and highly recommend them for your equipment finance needs.

I worked with Mary Jo. She was very diligent in getting the necessary information from me. She turned around promptly with any questions and / or next steps. She was able to get me the financing offer in a very short period of time.

Chris and Jordyn were awesome to work with. This was my first time leasing and the whole process was smooth and timely. They answered all my questions and now my gym will have a bunch of new equipment on its way.