While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bringing quality and lifestyle into your homes for over 30 years. We supply a range of bathrooms and kitchens using manufacturers such as Neff and Bosch.
Douglas Drive, GU7 1HJ, Godalming, United Kingdom
How you could trust a company to do a good job on a kitchen when their staff drive their vans around with no respect for the law and blatant disregard for other people with dangerous and selfish driving.
That sort of cavalier / cowboy attitude would not bode well when installing a kitchen.
Last year following a friend's recommendation, I contracted Godalming Kitchens to redo my kitchen.
Having been told they needed my deposit by a certain date so they could have my kitchen done by Christmas, I made sure they had the deposit in time. Then I had to make another one or two decisions in very short time, despite me asking for notice, each time pressure was put on me for the decision, or else, i was told, my kitchen would not be complete by Christmas.
Each time I provided the information, and so, a short time after my deposit being paid, and ensuring I had not caused any delay, I was told that my kitchen would not be started before Christmas, and that no date was given for when it would be started or complete.
I wrote, explaining that this was a breach of contract that I was not happy with, and that they now needed to provide a way of convincing me that they were the right company - or I would be looking for a full refund plus compensation. I also pointed out that I would not make a decision until after Christmas. They did nothing to appease a very disgruntled customer, nor did they dispute that I would have every right to reclaim my deposit.
They told me that I was losing my full deposit. I pointed out that they were in breach of contract, which they denied, despite there being clear evidence in the emails.
It now looks like I will have to employ a lawyer to recover my monies, with the additional costs that will incur.
Therefore, I would not recommend Godalming Kitchens at all, despite my friend's kitchen looking good.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
