Go Custom Boxes Reviews 5

I contacted them 4 years ago about some boxes. Now, they send me SPAM and when I ask about it, I'm assured it's not SPAM, but "We are just offering a good deal so that if anyone is interested they can reach us.".

Ahh, of course. So - SPAM is not a thing, right? THAT'S THE DEFINITION OF SPAM!!!!!

I was out of the country when my package was sent, and Kevin informed me that it had been “delivered.” Trusting that information, I didn’t think to check with my neighbor. It wasn’t until three days later that I asked her if she had seen a package for me—only then did I learn that nothing had arrived.

At that point, I was advised to contact UPS immediately, as the delivery had clearly failed. Every time I reached out to UPS (a total of three times), they told me to ask Go Custom Boxes to resend the package. Each time I relayed this to Go Custom Boxes, they responded by saying they had contacted UPS and that I should be the one to ask UPS to send it back to me. This back-and-forth went on for an entire month, with no resolution.

Throughout this process, I felt a lack of empathy from the company. In one of their emails their tone was defensive, placing a polite blame on me for not informing them I would be away. I believe a more customer-friendly approach would be to provide the tracking number directly to the client, allowing them to monitor the shipment themselves. I relied solely on what I was told—that it had been “delivered.” I am also confused as why there were opposing answers from UPS, are they really the best logistics company?

Unfortunately, my packaging never arrived, was ultimately lost or destroyed, and despite reaching out for some form of compensation, I received no response. There is definitely room for significant improvement in their customer service and delivery.

Go Custom Boxes offered a wide range of customization choices, allowing me to create packaging that truly represented my brand. The quality of their materials was outstanding, and the printing was sharp and vibrant. The attention to detail was evident in every aspect of the packaging, from the precise die-cutting to the flawless assembly.

Been in discussion for some time however turns out to be a scam and based in Pakistan. Do not waste time with they are not genuine

DO NOT USE THIS COMPANY!
As others have stated on Google reviews, these people are scammers and they are not based in the UK. If you ask to attend their office or do a virtual call they will say no, that's because they probably are based in Pakistan but have numbers linked to US and UK phone lines and they use fake names which is quite obvious. Anyway, I was smart enough to handle all funds through PayPal for buyer protection as I had a feeling they couldn't be trusted. They tried to keep all of my money even though I didn't want to go ahead with the printing job. I realised they were very incompetent.