GoCardless Reviews 2,422

I set up Gocardless to take payments from my customers for my new plumbing company at the time the company was only 12 days old gocardless stated taking payments from my customers but then decided I didn’t pass the verification stage as I didn’t have an online presence (due to being a very new company and not having set up my social media yet) once I had been notified that I hadn’t passed the verification stage my account was disabled and I had lost access to all the money that had been paid into the gocardless system.

After trying to phone the support team I was told they couldn’t help and to email the verification team, after over 2 weeks of back and forth they were extremely unhelpful and I would have a reply a day dragging the whole process out.

Their solution was for my customers to contact their banks and request the a charge back causing massive inconvenience for myself and my customers.

If you value your time and your customers I would avoid

Reliable, website easy to navigate and good customer support

Using GoCardless as my online payment gateway was the best decision I made for my website sales.

Thank you for this awesome platform, GoCardless!

I would like the option of filtering customers alphabetically either by first name or surname. I cannot believe this is not an option already.

I found that GoCardless personnel have been attentive in providing information as requested. I was not clear with my request initially due to not understanding your online system.
Thank you very much for your further reply and appreciate your continued help

I am in my 4th year of using this company and I cannot fault them. Really easy to set up and use, easy to download and fast what info you need. Highly recommend to take out the stress of collecting customers subscriptions.

Awful company! Stay away!!!

Cancelled all our DD’s without informing us, due to some (newly required) missing info, which was simply an address update!!

Consequently, 2 months worth of DD’s weren’t taken, and more annoyingly, they contacted our customers to say that we had cancelled their DD’s and that our charges no longer applied.

Appalling service.

Great service, could do with being a little quick with payment mandates and payouts,but otherwise very easy to use

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE

As a start up they were good. Now acquired they are world class awful. Close your accounts without notice with active mandates and could not give a fig that they destroy your business and relationship with customers as a result. All they tell you is open another one. What a total and complete joke. Do not go near them and save yourself a major headache.

Absolutly nightmare to get in tough with there account dept, but happy to take my money.

This experience with GoCardless has been extremely frustrating.

Our company has been trading for six years with no issue with other companies.

We signed up to GoCardless last month and received a single payment through the platform from a new customer wishing to purchase branded clothing for her gym.

The customers payment (£500) was held while checks were completed, which we understood.

However, our account was later rejected and closed.

Since then, we have repeatedly contacted GoCardless to ask when the £500 will be returned to the customer or otherwise resolved.

Unfortunately, we have received no clear explanation or timeline. The only responses we have received are generic emails confirming that the account has been closed.

At this point, there has been no clear communication about what happens to the funds that are currently being held.

Because of this lack of transparency, we have now contacted the Financial Ombudsman Service to investigate the matter.

Businesses rely on timely access to their funds, and holding money without clear communication is unacceptable. Unless this is resolved quickly, we will be forced to pursue further action.

Steer clear.

UPDATE 30.03.26

STILL WAITING FOR THE PAYMENT TO BE REFUNDED TO THE CUSTOMER - A MONTH ON!

Generic emails from bots that simply keep reciting the same BS

Rubbish (oh 10 characters) then very rubbish

I paid for building materials to a local company who use this payment method, go card less accepted my payment and then sent an email to the supplier saying they no longer supported his business and he would not get the funds. The money is now sat in limbo and after a phone call to go card less support (a very loose term) I was told that they would not refund.
This has left the project at a standstill and made the supplier look totally unprofessional, if you are a supplier looking for a payment method I would strongly advise that these hopeless, unhelpful and dismissive bunch are at the very bottom of your list.

#EDIT# Automated bs response, go card less are telling my supplier that my bank needs to reclaim the funds whilst my bank is saying that they need to just refund. I've called and emailed to which I've just been fobbed off with empty words and excuses, in this day and age where I can send money in seconds, the bs that this can't happen in the other direction is just utter rubbish.
The company I paid are called Bella ventures, my name is above and you were paid from a monzo account to the sum of £421. My number is 07930587224
How much more info do you need to sort this mess of your making out????

Opened a new account.
Frozen and placed under review the following day.
Account now closed with no explanation.
DO NOT use these cowboys
DISHONEST
UNTRUSTWORTHY
UNRELIABLE

payment made on the 1st notification email didn't arrive till the 3rd contacted support to be told no delay this is not the first time this has happened

liv was very helpful and response so quickly

Absolute waste of time and money. Avoid GoCardless. Signed up, sold my first product to a new client and then my account was immediately deactivated with no reason given and the client wasn’t given their money back. Really dodgy. The whole situation is very embarrassing to deal with and just makes a terrible first impression with this client. If you’re thinking about giving this company a go, just avoid honestly, it’s been nothing but a headache, and it’s certainly not worth risking your company reputation, time, and money on such a poor service.