gobrightline.com Reviews 3

Our train departure was changed by Brightline, in background, where we were delayed 5+ hours resulting in missing our connection in Orlando. We had do dig for information, the Brightline app just updated our departure time without warning or notification to us - we just happened on it when we went to check in. We tried to checnge to earlier trains but were denied due to our ticket status (Smart Saver). Ultimatly, they offered us $17.55 (for the two of us) as compensation. Wow ... that was like getting insult to injury.

The worst experience ever with xenophobic, agitated and rude staff who do their best to humiliate you if you only question some of their bizarre practices, up to the point that they’re threatening to call the cops and get you off the train if you do not submit meekly to their treatment and keep your mouth shut. Price too high to pay in view of the first amendement and not to mention a real customer care and service.

World’s best train operator. They’ve managed to do what nobody else in the US has, and they’ll become bigger than Amtrak before 2030 for sure, GO Brightline!