Goalkits Reviews 36

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My order took a month to get it, the customer service was bad since we reached them out trough email and the response was: there was a mistake with the order and that’s why is taking too long.... See more

Rated 1 out of 5 stars

My order UKAD1145 never arrived! No response to emails. Total ignorance! Terrible company Avoid!! Ordered in August 72h delivery one month later no sign of the parcel!! Very disappointed Goalkits ca... See more

Company replied

Rated 5 out of 5 stars

The quality of the jersey is excellent given its reasonable pricing and the fit is great. The customer service is superb, it was my first time ordering from this website and they guided me well with... See more

Rated 5 out of 5 stars

I am very happy with my purchases from Goal Kits. The quality of the soccer jerseys they offer is superior. All of the jerseys I have purchased have a nice finish and give the feeling that they are... See more


Contact info

3.2

Average

TrustScore 3 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One month to get it, No patch

My order took a month to get it, the customer service was bad since we reached them out trough email and the response was: there was a mistake with the order and that’s why is taking too long.

Guess what? Not only took a month but also there was ACTUALLY a mistake.
NO clubs World Cup patch in the Jersey when I actually paid for it.

My order was a gift and I couldn’t deliver on time.

I’m requesting a refund.

10 September 2025
Unprompted review
Rated 4 out of 5 stars

Shirt Quality and time

The quality of the shirts are great. The shipping time was three weeks, as the y promised, and the prices for the shirts are very reasonable. I am happy with the shirts I got 👍

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Goalkits is massive scam

Goalkits is massive scam , don’t pay directly as you won’t get your money back , if online shopping too good 90% of times is because is scam , if you see that your customer service contact email just a gmail means they are not registered

18 August 2024
Unprompted review
Goalkits logo

Reply from Goalkits

Hello Shivan, as I am reviewing your comment, I noticed that your comment is not true to the situation we have. Our service email are 100% reply and also have a great service online. I think your bad experience is bought by Goal-kits.com. But please realise that we are Goalkits, not Goal-kits. Their bad services bring you anxiety which we are sorry for. But we are a brand that have many years services experience and will never ignore a customers request.

Rated 1 out of 5 stars

My order UKAD1145 never arrived

My order UKAD1145 never arrived! No response to emails. Total ignorance! Terrible company Avoid!! Ordered in August 72h delivery one month later no sign of the parcel!! Very disappointed
Goalkits can you answer my email please or send me refund?!

20 August 2024
Unprompted review
Goalkits logo

Reply from Goalkits

Hello Karolina, as I am reviewing your comment, I noticed that your order number is not from us. So we dig deeper and found that you may make your order from another website based in UK named Goal-kits. We have similar brand but we are " Goalkits.net. Please refer to your original supplier for services. Goalkits is a brand built on honest and services. We offer 100% delivery guarantee and great quality. You are welcome to become our customers, I promise you will be satisfied with us not Goal-kits.

Rated 1 out of 5 stars

We ordered two kits with a 72 hour…

We ordered two kits with a 72 hour delivery back in the middle of August and it still hasn’t arrived with no reply from their contact email address when I chased

16 August 2024
Unprompted review
Goalkits logo

Reply from Goalkits

Hello Mark, some of my customers told me there is a similar brand in UK called Goal-kits, I believe they are the brand that brings you the unsatisfied experience. Please refer to the original supplier and ask for supports. We are a brand of many years of services experience. We will not disappoint our customers like that. You are welcom to go to our store- goalkits.net to view and shop. Please be aware goal-kits and goalkits are two different website.

Rated 2 out of 5 stars

First kits I ordered Brazil 98 and…

First kits I ordered Brazil 98 and Juventus with Nedved I ordered were okay. But then the second lot I ordered - were awful - the quality on all of them are poor. Really disappointed.

31 August 2024
Unprompted review
Goalkits logo

Reply from Goalkits

Hello Glynwen, sorry for the unsatisfied experience. We are willing to offer a check on the jersey your receive to see if there was a quality issue. We have been in this industry for many years and our top principle is to bring top services and top quality to our customer. To solve the issue, can you contact our official email for advanced customer services? Looking forward to your email and let's confirm the issue.

Rated 1 out of 5 stars

order not deliver yet!!!

when i order it the delivery time is 72 house still i haven get it more than 15 day, they don't even replay may email i sent it 4 days before. I'm not happy with them i don't think i get may order also becarfulllllllllllll

14 August 2024
Unprompted review
Goalkits logo

Reply from Goalkits

Helli Simon. Sorry for this unsatisfied experience and we are willing to follow up the abnormal situation. Usually our standard free shipping to take 2-3 weeks. Based on different situation, the process can be delayed a bit. Please let me know your order number becasue the informaiton is not match to your reivews name. I would like to confirm the situation for you first and confirm if your parcel are from us. We offer 100% delivery guarantee, but first, I need to confirm your order. Please contact our official email services for rapid response.

Rated 5 out of 5 stars

The quality of the jersey is excellent…

The quality of the jersey is excellent given its reasonable pricing and the fit is great.
The customer service is superb, it was my first time ordering from this website and they guided me well with quick response.
I will surely order again and recommend others as well. You won’t regret!!!

3 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look