GO plc Reviews 

I was required to adhere to the contract for two years because the employee failed to clarify the penalties for discontinuing the use of the SIM card. Despite being willing to pay the monthly fee of 27 euros, which I currently do, I incurred an additional charge of 60 euros for a few minutes of internet usage due to the exorbitant rate of 12 euros per megabyte. Essentially, the company is exploiting me every month. I'm unable to terminate the contract due to the hefty penalty fee of 200 euros, and now the company is imposing various charges without properly informing users about the high costs of internet usage abroad.

HORRIBLE customer service ! took money out of my account and when i explained that they took it for no reason they were making up excuses and said they wil call me back.. after 4+ weeks waiting they didnt call and left me hanging. had to contact them and still didnt give a refund. DONT TRUST THEM

Very well served by Anoyk at customer care who was very professional and helpful with his advice and guidance towards services received from Go at my elderly parent's residence. I'm very grateful for his excellent customer service.

Their customer service is extremely poor, mirroring the quality of their products. It's advisable to avoid relying on this company. Their support is the worst I've ever encountered. When you call, they say one thing, but if you send a message, they say something completely different. It feels like a group of inexperienced individuals toying with their customers.

It is that I need to give one star because actually this doesn't deserve a star at all. Since February we are having issues with the Wi-Fi connection in our apartment. The TV is not switching on correctly. It's pixelated. The Wi-Fi doesn't work properly so we are informed that there will be fibre. The fibre was installed on the roof in march 2023 it was installed wrongly. It was installed on the front of the apartments on top. Since that moment eight different technicians have been and still the fibre optic is not in the apartment. We receive a call 2 weeks ago, this is September now. I was told Oh sir everything is done but we can only come in 2 weeks time. Today they came. Had a look and said oh sorry the box is in the wrong position. He came and left us again with the same problems. It's only end September now.......

I have a chat transcript saying installation is 4-7 days. In fact, it's three weeks. I then asked to cancel under the 14-day cooling-off period to be told I must speak to the original agent - how confrontational is that? So I have to speak to the person I blame for the fiasco to cancel it. I assume she has a vested interest by commission, so I suspect this is a hardline tactic to get me not to cancel. An atrocious way to work.

To whom it may concern,
After years hearing from Go contacts regarding less speed in system due to system not working in fibre optic.
Now we finally have fiber optic, months after installation in Kahwiela Street, Mosta after years promising !
Please note that the problem is still here with us.
I contact it Go several times but with no success unfortunately !
The answer is always something wrong in my equipment or the area box, nothing is wrong in the base system , failure of internet every day
Last speed test was 49% !

Worst company on the islands!! There are currently multiple problems with dealing with them. I have had a near meltdown dealing with Go Plc for the last two months . Since we installed Wifi at my mum's home the internet has gone off once every two weeks on average and their customer support agent's way of dealing with it is asking me to take the box all the way to Qormi, so that we may pick up something temporally . They expect us to do this every two weeks. Their customer care is rude and unhelpful. Always asking for a home number which they never made clear is extremely important when dealing with customer service (otherwise they can not help you) and not even sending the bills to the right email address. pretty ironic for a telecommunication company, they can't even seem to communicate between themselves. They left my ill mother without wifi for 2 weeks straight.Disgusting service !

AVOID AVOID AVOID !!! Been Paying for their horrible service for 7 months , has almost never worked and all they do is tell you go to their outlets to give you another box will will also not work!! Do not let them steal your money!!!!

I'm having an apartment renovated and staying next door while that happens.

They want to charge me €75 to move house from my current address - fair enough.

They then want to charge me another €75 to move literally next door.

That is wholly criminal!

In the third decade of the 21st century, they still haven't got fibre ready in one of the country's major towns, yet in the countryside where I'm currently living, they have it already - albeit only 70Mbps.

I'm going with Melita. They've assured me that fibre is available at my door for less than the pathetic 'up to' 75Mbps (real world, 30Mbps - I know...) that GO can only offer.

They're far more reliable and actually answer questions with answers made up on the spot instead of 'copy & paste' answers from a menu screen.

well my experiance with the installation of pure and true fibre optic internet service FTTH giga is out of this world, speeds and consistantly with ultra low lag is differant ..it breat 5G, VDSL2, Docsis3.1 Melita Network. litterarly leave them in the bay!

the rollout took 3 straight month feom Jannuary to End Of March. and mid Aprill Connection Happened to my Home!

installation went smooth and extremly friendly Bryan the Installer. explained everything how FTTH works.

the network is BRAND NEW!

I wolud like to thank the managment of GO PLC especialy CCO mr Ivankovic, Head Of FIbre Rollout Mr cortis, B.Busuttil, CEO Mr Patil

i reccomend this network to all of thoes who eppreciate the internet and if speed and quality is paramount to them.

Thanks Again

Brandon Melbourne

almost a year with sloppy internet, like 8-10mbps speed instead of 75mbps that i'm paying for. Reason? they're overloaded and area i'm living in is "too crowded". They've been promising fiber for almost a year, and nothing has been done, yet i'm still paying full price for 1/10th of the service. Forget GO, find elsewhere. at this point even if i opt for nobody and remain without service is a better option, at least i'll still have a fairly thicker wallet at the end of each month

Waiting time is just ridiculous - I’m waiting 2,5 month to install my internet. Contact with customer service via WhatsApp is a nightmare - 10 minutes waiting time for any reply.

Hi ,this morning a technician with name Valentin come to fix my problem which I had on going for some time.
I really recommend this person for his Job.
Thanks Valentin

Are you kidding me?
21st century data speed which you need for almost everything to run smooth for 20th century prices...
You get broke using mobile internet⁸

if I could give you less than 1 star I would. I need the internet for my job and to work at home. internet casually would cut for a whole day often. and I have never ever have a call from customer service answered unbelievable really. today I waited on line for 10-15mins 3 different times. your internet sucks, your customer service is even worse. if you can't handle having a company open and making customers happy stop providing internet in Malta. let alone, making fake ads saying it's the best and fastest in Malta. garage wifi from a even more garbage company. thanks bozos

I'm abroad and I want to close my account (which is possible), however, they insist I need to be in person in malta to do that, which is absurd. I'm trying to contact them again to find a solution and they simply don't reply. The few times I managed to talk to their Cs, they were extremely rude.

DO NOT CHOOSE THEM! The worst company, bad internet even after upgrade, the worst customer servise. They were not able to upgrade my subscription for 3 whole months - after multiple emails, phone calls!!! even though it should be done within 5 minutes. Moreover, it is almost impossible to get in touch with them on the mobile. They do not care - the only answer is "I don't know what to tell you". I only have bad words to say about them! I'm very frustrated with this company, unfortunately I am stuck with them for some time.

Very very worst company in malta. I try to solve my problems but they never delicate with the customer problems.

If I could I would’ve give them -10 review.The worst internet in Europe,and with the worst customer service and managers,where during their fault and problems with landline for more then a month manager calls you to tell you that they dont care if you have bad internet connection,and to go and terminate contract and pay a fine of 100€ if you dont like it