GoMo Schweiz Reviews 

Worst customer service you could ever imagine. First of all, the web customer interface is very bad, and the customer service communication is difficult to access. Furthermore, I ordered a second SIM by mistake and they made me pay 60CHF, saying they could not cancel or do anything about it. Also, the chat to the customer service is very bad.

Cheap price but very cheap service. I can't recommend.

I tried to contract a new number, but it was not possible, because it gave error in the payment of activation that, according to their site, would HAVE TO BE PAID AT THE TIME OF THE REQUEST.

3 days later, as my previous order did not materialize, I decided to port a prepaid number. I paid the activation for the site, as it should be, received the chip and started using normally.

It happens that the company, without any prior notice, gave continuity in the first order that I did not finalised..changing what is on the site and sending invoice of almost 100 CHF activation plus identification, which I have no idea what it is. A shame this procedure!

Run from this company. is the cheap that is expensive, very expensive!

Worse customer support ever! I waited 6 days for my sim card. Then I contacted customer support through the chat. The customer support person told me after 10 minutes of making excuses that it should have arrived within 3 days. She told me she can send me a new one, free of charge.

We double checked the address, it was correct. Then 4 days of more waiting and I had enough. I paid 39 for activating my account and now I was just waiting for nothing.

Chatting again and this person made excuse after excuses and told me she can send another one. I said I had enough and wanted my money back. She told me no. I asked if she can please cancel everything (there's NO way for a user to do it themself...)

Then she made excuse that she can't. I told her that it states clearly when ordering and in the contract that the subscription can be canceled at anytime, it's month to month.

She finally agreed to cancel, but that I would have to wait 1,5 month and might need to pay. I asked how in the world she can think that, it clearly states on my account that I have used zero everything since I never got a sim card.

Then she told me that because I asked for another sim card, then she panicked when I sent her a screenshot of the conversation with the other person who told me it was free.

This time it was definitely NOT worth taking the cheapest option out there. I ended up walking to the nearest phone store to get another sim card that I can get in my hands and talk with a person in person.

Never buy a Gomo sim card, it might be cheap, but it will end up costing way more in the long run.

Good prices. BUT My son has been billed 120 SMS from Sweden (received in a timeframe of 10 minutes) when he was in France (60 CHF in total). He has never received such SMS on his phone. It seems to be a bug. The help site is down. The only option that you have is to open a case at ombudscom.ch and it costs 20 CHF.... No other service options.
Update on day after my review: Salt has contacted me and removed the charge for the unsent messages. But the help site is still ko.

Normally I do not write reviews but here we go: I have tried to get a contract with the company for about 2 weeks.

Their identity verification mechanism does not work properly (at least it did not at the time I tried to do it). After 4-5 attempts I simply gave up and contacted customer support.

After a longer discussion, they agreed to allow me to do post-verification.

About a minute after that, I received a cancellation for my contract, stating that my payment method used does not allow me to book the amount (which is weird as they have already deducted the amount from my card).

The support told me to create a new order for a sim card.

Naturally, I am now looking for a more reliable provider - first impressions matter.

The cheapest mobile network for Switzerland by far. Got one for each of my kids and it's perfectly fine. Got support by chat and it was also fast and effective. My son sometimes complains of having no network but I'm sure it's just because he has an old crappy phone, and still can't understand the difference between 4G and Wi-Fi :)

No reception indoor. Major Swiss city but forget about 4G, only emergency calls if you are inside a building. Absolutely useless. Can't even use it to make phone calls if I don't want to step onto the street. Data speed is laughable even when it actually works.

Absolutely horrid.
Live in Kerry, and while other companies are by no means perfect, they at least FUNCTION.

GoMo has been nothing but a pain in the *ss ever since I've got it.

Constant signal loss, abysmal data speeds & missing texts are the main issues I've had. The latter causing me incredible headaches, since I couldn't get confirmation texts.

Only 10 Bucks, SIM comes within 1 or 2 Days.
All Unlimeted. Network fine in Cities, some remote mountains no so much, but you know it in advance.

The problem with ordering a 2nd or 3rd sim under the same email and account, has also been fixed!

Well done.

Avoid this company at all cost! I ask to transfer my old number, received an SMS confirmation that the service was active, but the truth is that I don't have a network for almost a week now, and my old SIM card is disconnected . The chat support is horrible, it's like talking to a brick wall. 3 days have passed since my first contact and still nothing. Really disappointing!

The worst company ever. First I was waiting for the sim card already one month and they said it will come in 2-3 days. Okay, when it came after one month I realised it is not working and now when I am trying to get in touch with them I am not able to do it because there is always something wrong, I exceeded the maximum number of requests…. This is a complete disaster !!!!!!

I took an subscription with my former phone number. My former phone got disconnected, but my new sim card us not activated, even though the account says my subscription did is active, it's now been 7 days. I've tried to contact GoMo but the only way is through the chat, which does not work.

JEDERZEIT Kündbar = + 2 Monat
Advertised as possible to cancel anytime but they don't tell you you have to pay for the current month and 2 additional months.
download speed advertised: 300 MB/s
vs ookla speedtest with 4G connection: 1.8MB/s
On top of that they charged me for roaming data abroad even if I had deactivated the service.
Support chat is incompetent and avoid your questions.
They make money on activation and deactivation of SIM cards.
AVOID GOMO if you want to avoid getting upset about terrible network connection and waste your time and your money.

Pros:
- Very cheap! Less than 10 CHF when competitors are charging 20 or more.

Cons:
- Reception is quite bad, no reception when underground. First time I have experienced this. It's very annoying.
- SMSs are completely unreliable (randomly can't send / receive). This seems to be reported by another review as well.
- Support chat is only in German.

Support is helpless
They cannot solve the problem that sms does not go from and to my number
They cannot give estimation when the problem will be solved
And activation is 40 franks, fo what?

Update: finally SMS problem fixed. Thanks support.
PS
If I may have estimations when problem might be solved, it would be even better 😀