Call answered promptly and a courteous & informative discussion followed, as my built-in AEG microwave oven needs repairing. Initial cost - with call-out - was higher than I anticipated (£159). Tried... See more
Company replied
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Review summary
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Reviews shaping this summary
Connor was very polite,helpful and patient. He guided me through the options available for getting a fridge freezer repaired cost-effectively and the timescales for an engineer's visit. It was then... See more
Company replied
Saxon listened without interrupting. He didn’t try to persuade me away from why I was asking. He was very polite and understanding and explained the problem very clearly. Then he fixed it straight aw... See more
Company replied
The phone was answered promptly by a friendly girl named Sasha. Sasha was patient and listened to the information I gave her regarding my freezer. She made enquiries and said an engineer could call... See more
Company replied
Company details
Written by the company
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Contact info
United Kingdom
- go-assist.co.uk
4.2
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Was clear about services the company…
Was clear about services the company can provide. Was kind sharing information about the engineer
30 September 2026
Unprompted review
Reply from Go Assist
We appreciate your review. We’re pleased the engineer was able to help. Your feedback means a great deal to the team.
The Go Assist Team
Reply from Go Assist
Thank you, Fiona. It’s good to hear the service was helpful. We’re pleased you chose to tell us how things went.
The Go Assist Team
Washing machine broke down looked…
Washing machine broke down looked online, found Repairz Go Assit spoke to Natalie on the phone, explained, and set up an appointment. Very friendly
very happy with the service so far
30 September 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this, Anand. We’re pleased the repair was sorted. Your feedback means a great deal to the team.
The Go Assist Team
Natalie was excellent in her…
Natalie was excellent in her descriptives on all services available including the ongoing membership I took out. Highly recommended individual within your team. 5 stars.
30 September 2026
Unprompted review
Reply from Go Assist
Thanks for letting us know, Steve. It’s lovely to see Natalie recognised for their help. We’re grateful you took the time to leave a review.
The Go Assist Team
Excellent booking service
Go Assist have a quick response to your initial call, and Lewis who dealt with us was helpful, informative and very patient and put us on the right track with what we needed.
30 September 2026
Unprompted review
Reply from Go Assist
We appreciate your comments, Linda. It’s good to hear everything was handled promptly. We really value you sharing your experience.
The Go Assist Team
Just dealt with Max Glasgow Office and…
Just dealt with Max Glasgow Office and found him very helpful in organising oven repair engineer call out and have set up account for any future repairs required on all my kitchen appliances
30 September 2026
Unprompted review
Reply from Go Assist
Thank you, Helen. We’re pleased the engineer was able to help. We’re glad you chose to share this with us.
The Go Assist Team
Fast and efficient service
Fast and efficient service. Booked yesterday, fixed this morning! Engineer, Jake very friendly and knowledgeable!
29 September 2026
Reply from Go Assist
Thank you, Ade. We’re pleased the engineer was able to help. We really value you sharing your experience.
The Go Assist Team
Reply from Go Assist
We appreciate your comments, Sharon. It’s good to hear the service was helpful. We’re glad you chose to share this with us.
The Go Assist Team
Connor was cool and explained…
Connor was cool and explained everything with good detail. Legend
30 September 2026
Unprompted review
Reply from Go Assist
We appreciate you getting in touch. It’s good to know Connor made a positive impression. Your feedback means a great deal to the team.
The Go Assist Team
Friendly and professional
Kristopher was friendly and professional. He found the problem very quickly and sorted it out. He told me how to care for my appliance to get the best performance and advised me on what to look out for if it starts to misbehave again. Excellent service
30 September 2026
Unprompted review
Reply from Go Assist
Thanks for letting us know, Kate. It’s good to hear everything was handled promptly. We’re grateful you took the time to leave a review.
The Go Assist Team
Really pleased with the customer…
Really pleased with the customer service received so far. The call operator was able to locate the model of my dual fuel cooker quickly and the information he provided around repair options was clear and concise. I received confirmation text and email for my booking whilst still on the phone. Looking forward to the engineers visit and hopefully a successful repair.
30 September 2026
Unprompted review
Reply from Go Assist
We appreciate you getting in touch. We’re pleased the engineer was able to help. Your comments matter to us.
The Go Assist Team
Great customer service thus far
Thomas took my call, explained the pricing options, booked a suitable date for cooker repair and was thoroughly helpful.
30 September 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this, Helen. We’re pleased the repair was sorted. Your comments matter to us.
The Go Assist Team
Excellent engineer
Excellent engineer, no fuss and fixed the problem immediately
30 September 2026
Unprompted review
Reply from Go Assist
We appreciate your comments, Andrew. We’re pleased the engineer was able to help. We’re grateful you took the time to leave a review.
The Go Assist Team
Adam was friendly and explained…
Adam was friendly and explained everything clearly.
30 September 2026
Reply from Go Assist
We appreciate your comments, Tony. We’re glad Adam provided such helpful service. We’re glad you chose to share this with us.
The Go Assist Team
Excellent service by Max
Excellent service by Max. Confirming everything I needed to know
30 September 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this, Sharon. We’re pleased everything went well. It’s always helpful to hear from our customers.
The Go Assist Team
Super nice and friendly guy
Super nice and friendly guy, with a great sense of humour. Also very helpful and on the ball. What a nice surprise. Deserves a raise!
30 September 2026
Unprompted review
Reply from Go Assist
We appreciate your review. It’s good to hear the service was helpful. Your comments matter to us.
The Go Assist Team
Archie was brilliant and really polite
Archie was brilliant and really polite, fixed problem and showed me how to fix it if it happens in the future.
30 September 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this, Pat. It’s lovely to see Archie recognised for their help. We value the time you took to write this.
The Go Assist Team
Max was friendly and professional
Max was friendly and professional. They offered me same day or next day repair. He also included offers and membership on all my white goods which I took up, in an event of a breakdown. The booking process was quick and easy.
30 September 2026
Unprompted review
Reply from Go Assist
Thanks for writing to us, Grace. We’re pleased Max was able to help. We’re pleased you chose to tell us how things went.
The Go Assist Team
Thanks a lot for your patience and…
Thanks a lot for your patience and understanding.
30 September 2026
Reply from Go Assist
Thanks for writing to us, Svitlana. We’re pleased everything went well. Hearing about your experience means a lot to us.
The Go Assist Team
Thomas was courteous
Thomas was courteous, polite,friendly + helpful. I had a positive outline of what I was paying for . Thankyou
30 September 2026
Unprompted review
Reply from Go Assist
We appreciate your comments, Dee. We’re glad Thomas provided such helpful service. We value the time you took to write this.
The Go Assist Team
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