Go Assist Reviews 

Poor service no phone calls returned appalling engineer which I've explained numerous times on the phone. Will you explain

Absolutely brilliant customer service from James. He was friendly, helpful and professional from start to finish, and genuinely went above and beyond to make sure everything was sorted. His positive attitude and excellent service honestly made my day. It’s rare to come across customer service this good — James is a real credit to the team. Thank you again!

Very helpful and sorted repair straight away

apparently you are unable to source replacement parts, despite my being able to source them easily.
I am very disappointed.

Anthony did a great job fixing pur washing machine issue. The plug was broken and he fitted a new one

I feel I have been conned. All sounds good but the reality is much different. When our dishwasher couldn't be repaired there we only two alternative machines to buy as replacements, neither of which met our requirements. So the discount is a waste of time.
They are just middle men arranging things, but not very well
Will look to cancel membership and see what happens

Very clear & concise through each stage of repair. Ryan very good & knew what to do.

The engineer Lucas was excellent and has sorted out the issue.

Initial contact was fine appointment fine there was a part required so was ordered and contacted few days later to arrange fitting was told they didn’t do the day i needed as they didn’t work that day even though they were there that day the week before i arranged for someone to be there on there choice of day engineer turned up with the wrong part had to rearrange yet again and i also had to insist on a day i could make repair fine took 10 minutes engineer communication fine also signing you up for membership when you have said no is a bit pushy

Repair was unsuccessful and I am unable to contact anyone to report the problem
John Pollock

I paid for repairing washing machine, Technician said have to order the part and paid for it. Not repaired and message didn’t use it.
Weekend no staff to answer the call.
Don’t have setup for customer support and very poor communication about updating the progress of repair.
Wan’t advise to become member

If you have a fridge or freeze do not call these people, when I spoke to tom , he was very polite but he ask me how could he help , I explained the problem with my fridge /freezer, and I ask him if it was worth fixing yes he said , then comes the Scam , £160 , upfront payment for call out and fix , parts extra on top , or they advise to set up a monthly payment, the engineer turned up, I explained exactly what I told tom , he didn't even want to try to fix it , he just said you have diagnosed it for me and it would cost £600 for the condenser , this £600 have popped up on other reviews, witch I don't believe, he also said to me after I said what a waste of time, he said they should of told me that when I spoke to them , I also called another company about the fridge/ freezer, they said they it wouldn't be worth fixing, I wish I took my gut feeling I was being scammed, being a pensioner I don't have loads of money to waste, Now my new fridge/freezer has cost £160 more .

Friendly, helpful response from a knowledgeable contact

great lad, great service very polite

Max was very helpful in sorting out what I required.

Feels like a scam. Over 24 hours later and no contact from them. No way of getting in touch with them either through their links!

The assistant was really helpful & professional

Shabaz was very professional, kind ,efficient and very accommodating
Superb customer service

The phone was answered promptly by a friendly girl named Sasha. Sasha was patient and listened to the information I gave her regarding my freezer. She made enquiries and said an engineer could call the same day. It was so nice to actually talk to a polite and efficient person. Thank you Sasha for your helpfulness.
Tula Hanson

Very friendly on the phone a seemed knowledgeable looking to get the repair done.