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Rated 5 out of 5 stars

I have ordered from Gmoto several times, and I have been satisfied every time. The ordering process is simple and clear, and the products always match the descriptions. Shipping was fast, and the... See more

Rated 1 out of 5 stars

Very poor customer service. I still have not received any reply or refund regarding my order. The company entered the wrong phone number in my order despite me informing them about the mistak... See more

Company replied

Rated 5 out of 5 stars

Very serious company advertising well-known brand names at the best price! Honestly. Packaging is flawless and everything arrived faster than the pre-established deadline/ ETA. Everything arrived inta... See more

Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

Gmoto motorcycle shop offers over 2 million products: parts, accessories, helmets, clothing, and more. Every day, we help motorcyclists choose components for repairs, service, and tuning. Through our collaboration with top brands and budget-friendly suppliers, we enable every customer to pursue their passion. We are Gmoto – for motorcyclists.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am very pleased with all the…

I am very pleased with all the purchases I have made so far from Gmoto.
They helped me get the appropriate spare parts for the proper repair and upgrade of the performance of my scooter, a YAMAHA NEOS 50cc 2T AC 2008.
They are distinguished by great professionalism and a good knowledge of the subject they deal with, but also love for it, I would say.
Their prices are very reasonable for a relatively large range of products.
From the issue of how to package the products for shipping, the best, most beautiful and safe I have received to date in my hands.
On the subject of shipping, perhaps something could be done better with the delivery time, without this meaning that there is a substantial problem of shipping delay.
The Gmoto team deserves many congratulations for their success in managing to incorporate all modern European standards into the way their business operates, making it renowned in the sector in which they operate.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

OEM Parts for a good price.

OEM Parts for a good price.
I ordered multiple parts for two pre-1999 motorcycles, and they had everything I needed. I also got a GEL battery—on other sites I would have paid almost double for the same Ah battery.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

have been waiting for my order for over a month now. I received no updates regarding the status until I repeatedly contacted customer service. It emerged that one of the products was on a one-month backorder. Even after I requested to have that item removed from my order, I am still waiting for the delivery...

22 April 2026
Unprompted review
Gmoto logo

Reply from Gmoto

I didn't record any contact attempts. Your order should be delivered by the deadline specified during checkout on May 11, 2026, or later. This information is and was included on the website. Was your email address entered correctly in your order? Please contact sklep@gmoto.pl if you require further information regarding your order.

Bartosz

Rated 1 out of 5 stars

Good shopping - wrong items and no support

The items pricing and delivery were okay, but customer support is non existent, there is no contact info for the support and after getting official mail address they are not answering ...wrong item sent and can't get the right one....
Disastrous..

13 April 2026
Unprompted review
Gmoto logo

Reply from Gmoto

I'm sorry our service didn't meet your expectations. I'll try to explain it to you as best I can.
Send your order number to reviews@gmoto.com

Bartosz

Rated 1 out of 5 stars

I received some steel part's instead of…

I received some steel part's instead of fuel pump

20 April 2026
Unprompted review
Gmoto logo

Reply from Gmoto

I'm sorry about this situation.
You can easily return this product free of charge.
Complete the returns form at gmoto.com/returns and return the item, or contact us directly at zwroty@gmoto.pl
Bartosz

Rated 1 out of 5 stars

I don't recommend

I don't recommend. They sold me an old product at full price, without any information and their refund methods are not working - error 404.
You have to deal with someone and in the end, after many Google translates after, they try to help you, but still not working. Unless you have time to run for couriers, then you can work it somehow. But it's a hassle.

1 April 2026
Unprompted review
Gmoto logo

Reply from Gmoto

I'm sorry about this situation. If your case hasn't been resolved positively by the complaints department, please contact me at reviews@gmoto.com and I will try to help you resolve the return free of charge.

Bartosz

Rated 1 out of 5 stars

Very bad and disaster with handling…

Very bad and disaster with handling return items.
Will cost you a lot of time and money to get it right!
Cheap is not the best, watch out and prepare for a headache to get what you ordered.

5 November 2025
Unprompted review
Gmoto logo

Reply from Gmoto

I'm sorry that the product quality and customer service didn't meet your expectations. Please contact me at reviews@gmoto.com with your order number if you were unable to complete this return. I'll try to simplify the process as much as possible.

Bartosz

Rated 5 out of 5 stars

I purchased an engine and I have to…

I purchased an engine and I have to praise the seller's approach. Everything went exactly as agreed, from the initial contact to the delivery. The communication was seamless, and they were very willing to answer all my questions. If you are looking for reliability, you are in the right place.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Martin

Everything were ok scén delivery and Quality of purchased parts

2 April 2026
Unprompted review

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