GLS Denmark Reviews 

The company supply all information since the goods leave the store till your pick up place

Hurtig og nem levering, god information

all good, super fast delivery

Good evening, I'd like to thank you from the bottom of my heart for the wonderful service you provided. Your excellent communication and quick responses were outstanding.

All appreciation for her distinguished efforts and kind cooperation. I am very grateful for your attention.

levering til tiden super godt som sædvanligt

The item was delivered on time and I got the correct item in perfect condition!

My mum said never ordered a package to God delivered Lily the next day

It took 7 workdays to deliver my sofa. Sort of okay. However it was not brought to my exact address and door but was left in another building and I had to carry up the stairs myself. Not appreciated.

Asked for home dilevery, ended up having to pick it up myself because they updated the website but never notified me by email or sms that they were going to deliver on that day. I checked Sunday night and there were no updates. Surprised I was when I check at lunch on Monday and saw that they had failed delivery because I was not home. Of course I was not home as I was not notified that I had to be home

Great delivery

Polite and friendly driver. Delivery came on day as promised

Gls the best you don’t fake attempted delivery like PostNord and like how you send to nearest pick up place good job

they are always super friendly at the 7/11 pick up!!

Thank u ,we received the package in
Good condition.

I have always considered GLS to be one of the best delivery companies in Denmark. Until recently, I had never experienced any problems with their service, which is why my latest experience has been particularly disappointing.

On Friday, October 2nd, my parcel was marked as out for delivery, and according to the tracking information, it was supposed to arrive that day. I even saw a GLS delivery vehicle outside my home, but to my surprise, my parcel was never delivered.

Later that day, the tracking information changed to show that my parcel had been returned to the GLS depot in Kolding. Throughout Friday, Saturday, Sunday and Monday, the tracking continued to show that the parcel was being held at the depot, without any explanation as to why it had not been delivered.

I eventually had to contact GLS myself to find out what had happened. Only then was I informed that my parcel had been damaged and could not be delivered. I was advised to contact the retailer, Rossmann.

I completely understand that parcels can sometimes be damaged during transportation. Accidents happen, and that is not what I am complaining about.

What disappoints me most is the complete lack of communication and responsibility towards the customer.

If GLS knew that my parcel was damaged and could no longer be delivered, why wasn’t I informed immediately? Why did I have to spend several days checking the tracking information and then contact customer service myself just to find out what had happened?

A simple notification explaining that the parcel had been damaged and advising me to contact the retailer would have saved me several days of unnecessary waiting and frustration.

Unfortunately, the situation has become even more frustrating.

To this day, I still do not know whether my damaged parcel has actually been returned to Rossmann in Germany. The retailer has informed me that they will not issue a refund until they receive the parcel back.

However, I have received no notification or confirmation from GLS that my parcel has been returned to the sender, or even that the return process has started.

As a result, I am left without the products I paid for and without my money.

The parcel was damaged while in the care of the delivery company, not by me. Yet I am the one who has to deal with the consequences, spend time contacting different companies and wait for a refund without knowing when the damaged parcel will be returned.

What makes this particularly disappointing is that GLS has never proactively contacted me about the damage or the return of my parcel. I had to take the initiative myself, and even after doing so, I still have no clear information about what is happening to my shipment.

I believe customers deserve much better communication, transparency and support when something goes wrong.

I have always trusted GLS and considered it an excellent delivery company, but this experience has seriously damaged that trust.

Customers should not be left without their orders, without their money and without basic information about what is happening to their parcels, especially when the problem occurred during transportation and was completely beyond their control.

I sincerely hope GLS takes situations like this more seriously and improves the way it communicates with customers when parcels are damaged or cannot be delivered.