Glowing Embers Reviews 204

Over the past few years we have ordered twice from Glowing Embers (for 2 different log burners), the first time we collected directly from them, as the order was urgent, and they accommodated the urg... See more

Excellent company. Swift delivery of glass for my wood burning stove. One piece arrived broken and they replaced it without question within a couple of days. Very happy and definitely recommended.

Bought this to seal the flue on our narrowboat multifuel stove. Having tried several before that cracked after first use, so far this has sealed well without signs of cracking. Very pleased!

First class service as always . Slight delay with order which was quickly fixed and order despatched. I have used Glowing Embers on several occasions and have never been disappointed with service or p... See more

Delivery was very quick and stove glass was very well wrapped. Only fitted glass today and it fitted stove exactly. Would definitely use Glowing Embers again and recommend the quality of their product... See more

Glowing Embers had just what I needed to keep my wood burning stove in top condition. It's great that they will cut fire bricks to size. Item was well packaged and communication was good.

I ordered replacement glass for my Carron multifuel stove over Christmas. Despite a huge backlog after the holidays, Glowing Embers shipped it via express courier at no extra cost. Excellent customer... See more

Excellent service, fire board cut to size, competitive price, parcel well packed, kept informed with order, delivered within time scales after despatched...

Ordering easy, great administration, always kept up to date with the order and fast delivery. On this occasion I had to order a new glass panel and it was very well packed. I can’t fault them.

My experience with this company was very good - the communication was prompt and we knew what we needed to send. The glass was delivered quickly and fits perfectly- thank you!

Exactly what I ordered, exactly to my custom measurements. Arrived very quickly and very well packaged. The glass withstands the temperatures of my very hot woodburner. The price was the best I could... See more

Really happy with the service, sadly had wrong item sent but dealt with really quickly and professionally. Would definitely recommend

Great service, excellent new door glass for my log burner, have used you before and always the correct size and speedy delivery … thanks again

DO NOT USE! order a plate weeks ago, didnt fit, email address you had to send a request ot return to didnt even work. you couldnt send it back to the address it came from, the whole thing set up like... See more

I ordered a replacement glass for my stove and although it was for the correct model, the original glass was 5mm shorter and the technician strongly advised to purchase a bespoke replacement. However,... See more

Arrived on time Was 1mm too big on a corner but sanded it down as instructed Defo recommend Another company we used took over 2 weeks and was poorly packaged so smashed on arrival

Fantastic rang up for a new glass and they sorted it out fast and efficiently no problem. We had brought our multi burner a year ago and it’s fabulous wouldn’t be without it.

I received great support when I spoke to their team and the product were exactly as expected and came quickly, really pleased.

Easy order via phone , very helpful lady took my order . Delivered within two days .glass was well wrapped and stayed in one piece . Would highly recommend . Will use again for a fire and flue .

From beginning to end incredible service super fast delivery quality excellent and overall a very happy customer! Will definitely do business with them again! Thank you 🙏

Very fast communication and turn around time, excellent product and well cut so fitted perfectly, 5 stars from me.

infill glass arrived well packaged , not fitted as yet , but all seems in order

I placed my order after checking over a very informative website , the prices were very competitive and the delivery was very fast after checking items everything I ordered was delivered in excellent... See more

Good service, the glass was extremely well packaged so arrived intact. Delighted with the product.

A minor problem that was sorted quickly. Otherwise all good. I would recommend this seller without hesitation.

Ordered 28 Dec which is obviously not the best time to order but it didn’t arrive until 12 Jan. No mention of long waiting times when I ordered.

Lovely helpful lady on the phone. Glass arrived quickly, very safely packaged. Couldn’t have been better service!

the replacement stove glass arrived in good time, was pre-cut to size and is now fitted - fast efficient and effective

Arrived as stated in a short time from order date, was well packaged, and was of good quality.

Our order was delivered promptly and carefully. It was well packaged and arrived in good order.

Nice to find a company that gives you the help you need Can't thank the nice helpful Stacey enough, Will use again if I need anything to do with wood burners again

Very good transaction the part I needed was shipped vertually straite away

every thing was just as disrcibed spot on and service was excellent.

Very good product but more importantly knowledgeable staff.

The log burner glass and rope I ordered were the correct parts and fitted just right.

Absolutely brilliant product and service. We are really pleased.

I have used this company before quite a few years ago, We have moved from Essex to the Highlands and what was really nice their service now is still as good as it was back then, what we ordered was we... See more

Happy with my purchase and works well with my set up came in good order and in good time

We needed our replacement stove glass in a hurry. We ticked the collect from store option but the glass was actually dispatched via a courier. After calling in, i was told tough, and we would need to... See more

Easy to find what I wanted on website quick delivery

I’ve now waited nearly 2 weeks for my order which still hasn’t arrived! (I paid for a 48hr delivery) I’ve spoken to 3 different members of staff who have all fobbed me off with excuses and empty... See more

Spot on. Fast delivery and amazing product.

Dispatched and deliverd quickly l. Exactly as described

I purchased a flue liner from All Fired Up Stoves on eBay, which is operated by Neutrino Retail Ltd. This company trades under several other names, including: Flue Warehouse Gl... See more

BEWARE. !!! Order a 6 inch flue locking band. When it arrived it measured 8 inches. Totally useless. Nobody answers their phone. Return impossible. DO NOT USE

Ordered new glass and it was slow to arrive and the wrong size and whilst they said I could ask for a refund they made no effort to resolve the matter

Knowledge of job top class goods and helpful as well

Not received the parcel. See yodel?

Great product supplied as described and a perfect fit. Well packed the glass survived in the great packaging. Just surprised how long the courier took to deliver the goods.

Great delivery time and very good price. Very safely packaged.

Very good customer service.perfect fit for replacement glass

Great service no bother fit perfect

very helpful, the products was spot on and it was delivered safe and sound.