Gloucester Plumbing & Heating Ltd Reviews 92

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their extensive knowledge and polite demeanor. Many people appreciate the timely arrivals of engineers and the thoroughness of their work, noting that explanations are clear and comprehensive. The service provided is frequently described as outstanding, with consumers commending the company's responsiveness and the high quality of their work, from boiler servicing to installations. However, some customers were not happy with specific situations, such as a boiler being switched off without proper documentation or concerns regarding service recommendations. A few other people also raised issues related to property damage.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the politeness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The engineer Dave Goodfellow arrived on time. Fully serviced our boiler and advised us on our smoke and carbon dioxide alarms. He also wore shoe protectors upon entering our carpeted home. We've use... See more

Company replied

Rated 5 out of 5 stars

We had two visits from Dave G at Gloucester heating and plumbing ! Problem was low water pressure ! Turns out it was a gradual leak we hadn’t spotted at first but quickly resolved! Courteous friendly... See more

Company replied

Rated 5 out of 5 stars

Gloucester Plumbing and Heating installed underfloor heating in our dining room last year. This worked well from the start but we did have issues with it ‘ faulting ‘ our existing gas boiler. The comp... See more

Company replied

Rated 5 out of 5 stars

I was initially reluctant to use a company (as opposed to an individual who I could get to know) but every time I've had cause to use GP&H its been very positive....everyone I've seen has been polite,... See more

Company replied


Company details

  1. Home & Garden

Written by the company

We are your local plumbing and heating company. We are Gas Safe and Oftec registered. We deal with commercial and domestic properties, from boiler servicing and breakdowns to full installations, brand new bathrooms and kitchens to small plumbing issues.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Absolutely shocking people

Absolutely shocking people. Rude. Inconsiderate. Complete lack of common sense. If you damage somebody's property whilst in your company vehicle take ownership. Don't run away.

17 April 2026
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Hello, we’re really sorry to hear about your experience and appreciate you bringing this to our attention.

At the moment, we’ve been unable to locate any details on our system relating to this incident and this is the first we have heard about this also. To help us investigate this properly, could you please provide some additional information to our email at accounts@gloucesterplumb.co.uk - such as the date, time, location, vehicle details, or any photos you may have?

We take matters like this very seriously and want to resolve it as quickly as possible.

Thank you, and again, our apologies for the inconvenience caused.

Rated 5 out of 5 stars

Water tank vent and tundish overflow

We had a leak in the airing cupboard where the water tank is located. Gloucester Plumbing sent out a Engineer (Scott) next day. The water tank had to be vented and the tundish was also replaced.
Great friendly attitude from Scott.

24 March 2026
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your kind review! We greatly appreciate it!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Great service

Scott figured out our issue and it was a delight to have him fix our heating. He is a polite and a professional guy and the company is always so good at booking in and arriving when they say.
Would 100% recommend.
Thanks Scott my daughter is so happy her radiator is working now. 😀

10 March 2026
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your lovely review! We are very proud of all of our team and we are pleased you had a great experience!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Urgently needed a gas engineer

I urgently needed a gas engineer to remove a gas fire to rescue a bird that was stuck in the chimney flue liner. Gloucester Plumbing and Heating were the only company willing to attend and sent someone within a couple of hours. David got the job done brilliantly and was throrough and professional. I'll be using them again.

3 March 2026
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your kind review! We greatly appreciate it!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Had our annual boiler service…

Had our annual boiler service yesterday, engineer Dave Goodfellow was on time efficient politeand friendly. See you next year.

24 February 2026
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your lovely review! We are very proud of all of our team and we are pleased you had a great experience!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Good boiler service as usual

Good boiler service as usual. Efficient and told us what needed doing and upfront costs. Polite and friendly. Thank you. See you next year!

5 February 2026
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your kind review! We greatly appreciate it!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

PARIS provided an outstanding service…

PARIS provided an outstanding service to our boiler and tested all radiators / flue / thermostat. Incredibly knowledgeable....Thank you.

12 January 2026
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you so much for this great review for our engineer Paris!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Impeccable Service

We came back from short break away, to find that our central heating and hot water system would not work. I looked around for a reputable local firm, and came across Gloucester Plumbing & Heating Ltd. I can safely say that their service from start to finish was impeccable. Dave Goodfellow was assigned to fix my problem and, aside from being a really nice guy, demonstrated that he was a very knowledgeable, professional and proficient engineer. The job was completed on time and ensured that our system was up and running for the upcoming festival season. I would most definitely recommend Gloucester Plumbing & Heating Ltd.

22 December 2025
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you for taking the time to write this review! We are so pleased you had a great experience by our great engineers.
Gloucester Plumbing and Heating LTD.

Rated 5 out of 5 stars

Efficiency at its best

We had two visits from Dave G at Gloucester heating and plumbing ! Problem was low water pressure ! Turns out it was a gradual leak we hadn’t spotted at first but quickly resolved! Courteous friendly and thoughtful ! Always difficult with tradesmen in the house when female and living alone ! But no worries !

16 December 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you for taking the time to write this review! We are so pleased you had a great experience by our great engineers.
Gloucester Plumbing and Heating LTD.

Rated 5 out of 5 stars

Our annual service was completed by…

Our annual service was completed by Dave. He was very efficient and lovely to deal with. Once again excellent service from booking to paying. Would highly recommend.

3 December 2025
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you so much for this great review for our engineer Dave!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Excellent service

Excellent service. Paris was very professional and helpful, happy to answer all questions.
Highly recommend 👌

26 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your lovely review! We are very proud of all of our team and we are pleased you had a great experience!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Good professional plumber efficient

Good professional plumber efficient, pleasant and professional . Good after service administration re with billing and certification issue. Will use them again

20 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your kind review! We greatly appreciate it!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Our engineer arrived exactly when…

Our engineer arrived exactly when stated and did an excellent job of replacing our Nest controller with a Hive controller.
The compnay was easy to contact, quick to respond to queries and as said gave us excellent service.

14 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your kind review! We greatly appreciate it!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Excellent service

The engineer Dave was fantastic. It was obvious he knew what he was doing and clearly explained the process. Excellent service from an experienced engineer.

7 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you so much for this great review for our engineer Dave!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Dave G sorted the boiler breakdown in…

Dave G sorted the boiler breakdown in minutes. He somehow knew what the problem was immediately and knew the ageing boiler well.
A polite decent man , clean and efficient. Thank you.for attending within days of fault report.

11 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your lovely review! We are very proud of all of our team and we are pleased you had a great experience!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Boiler service

The engineer Dave Goodfellow arrived on time. Fully serviced our boiler and advised us on our smoke and carbon dioxide alarms.
He also wore shoe protectors upon entering our carpeted home.
We've used Gloucester Plumbing & Heating Ltd for over 10 years and would definitely recommend them.

7 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your kind review! We greatly appreciate it!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Timely and efficient annual service

Timely and efficient annual service of boiler. Dave G turned up on time, was very friendly and approachable, did a good thorough job, and left leaving the site tidy and job done.

6 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you for taking the time to write this review! We are so pleased you had a great experience by our great engineers.
Gloucester Plumbing and Heating LTD.

Rated 5 out of 5 stars

Gloucester Plumbing and Heating…

Gloucester Plumbing and Heating installed underfloor heating in our dining room last year. This worked well from the start but we did have issues with it ‘ faulting ‘ our existing gas boiler. The company persisted until they found a solution at no extra cost. Their employees were always pleasant and helpful .

17 September 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you Ms Crawley for leaving a lovely review! It was a pleasure to help you with your underfloor heating.
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Quality gas boiler service x 2 - Thank you.

We have two gas boilers and the annual service visit was easy to book. The work was carried out by Dave G who was friendly, personable and clearly very experienced from our conversation. He arrived on time and was very thorough and quite happy to explain his observations. Many thanks.

31 October 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you for taking the time to write this review! We are so pleased you had a great experience by our great engineers.
Gloucester Plumbing and Heating LTD.

Rated 5 out of 5 stars

Outstanding service

Outstanding service as always from the team. Office staff always helpful and friendly, all of the team happy to help. Top service carried out by Dave Goodfellow, very thorough, knowledgeable and experienced. Very happy. Highly recommend.

30 October 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you so much for taking the time to write this fantastic review about our team. We are delighted to help you.
Gloucester Plumbing and Heating LTD

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