So I must say that I am excited to receive my first box and the free mystery box, however I found it quite confusing placing the order as my offers wouldn’t add to the order, I had 25% on one order an... See more
Company replied
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See what reviewers are saying
I liked this experience as it was easy to register an account, the payment method was smooth and simple and just the overall layout and offer makes me happy and excited. I’m really invested in skincar... See more
Company replied
The products are good and its value for money, however I think the webpage is always a bit confusing, and you get a invitation for subscribing on their mail even if you allready get their mails regula... See more
Company replied
Great boxes every month. Been subscribed for 33 months and never been dissapointed. One box was delayed one month, but after I sent an email the box was delivered :)
Company replied
3.6
Average
3K reviews
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Beauty products
Products always good & i get alot for the money I at £50/£100 more.
And always delivered on time.
1 January 2026
Unprompted review
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Sneaky and difficult to cancel
Impossible to cancel, you have to message. They replied to my request to cancel but did not action it and then I get charged again. Too late to action as the box I did not ask for is on the way. Messages thread hidden and then when made available to me again messages I've seen with my own eyes are missing from it. Just do not answer your questions or engage, generic template responses. Just infuriating.
Update on this. I requested a copy of my personal data as I wanted all the messages sent and received. I have not been sent this, but have been sent an email to say they have deleted it all as per my request. That was not my request- my request was to have it sent to me and there is no way to reply to the email .
2 September 2025
Unprompted review
Reply from GLOSSYBOX
Hi Katie,
Thank you for taking the time to leave a review.
We are sorry to hear you've been charged for an unwanted subscription and do want to look further into this matter. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
I HATE doing this but I have had to…
I HATE doing this but I have had to because this company has caused me such inconvenience.
I saw an offer if you buy one glossy box you’ll get the second one free so I went ahead and ordered BUT I didn’t sign up for any subscription nor did I get any email saying so.
I got my box - I was happy with it and delivery was perfect, no questions or issues there.
A month later I got charged again and I was so confused so I contacted their customer service team and told them I didn’t order anything or sign up to any subscription can you cancel it and give me my money back. They couldn’t refund me because the box was already posted to me and I would’ve had to return to get my money back. I did mention I don’t live in the UK anymore and that I don’t want this subscription and can’t return but obviously they don’t care.
Anyways I said that’s fine - just cancel my subscription and don’t sign me up without informing me, I even got a cancellation email this time… but guess what a month later I get charged AGAIN. At this point I’m so tired of this because I have to contact on a different time zone because I don’t live in the UK anymore. Gosh so annoying so now I’ve had to contact my bank to get my money back. And now they will deal with it, but having to contact again and again and wasting my time and charging me without informing is just not okay.
2 July 2025
Unprompted review
Reply from GLOSSYBOX
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My experience with Glossybox always…
My experience with Glossybox always nice.
Thank you.
4 September 2024
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very fast and easy
20 June 2024
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I will miss Glossybox
Glossybox has put a silver lining to my life once a month for twelve years. Wonderful! Affordable luxury.
I will miss it terribly!
20 June 2024
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
It’s been really fun to get a new box…
It’s been really fun to get a new box filled the beauty stuff every month, sad that this ends now
1 June 2024
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I am so sad that we wont be able to buy…
I am so sad that we wont be able to buy you in Norden anymore...
2 June 2024
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My 12 month subscribtion ends 6 months…
My 12 month subscribtion ends 6 months too early without any information, so now i have payed for 6 months for nothing! Scam?
1 June 2024
Reply from GLOSSYBOX
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
glossybox is quick with solutions and responses
glossybox is quick with solutions. If products are missing, they send it out or give a % back. now the glossy box is not expensive so you don't get much back in money. in the last May box I got 3 products wrong and they were quick to send out new ones but then I got exactly the same products again plus all the ones I got in the first box then it turned out that the products I didn't get were out of stock so they then give me some money back which was ok. so quick responses and quick solutions
26 May 2024
Unprompted review
Reply from GLOSSYBOX
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Great products
Great products. Interesting and fun content. I'm really sad the Nordic market will be closed down.
28 May 2024
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I like glossybox
24 May 2024
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good but why close
Its awsome but first time ordering and it's only two boxes left before you close the monthly boxes🥲
23 May 2024
Reply from GLOSSYBOX
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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