I am so in love with these boxes! They give me the opportunity to test new products and I’ve gained so many new favourites brands- brands I’d never consider if it wasn’t for Glossybox. So thumbs up an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For me it’s been an expensive and exhausting experience as a customer. I’ve been in touch in touch with customer service multiple times, and was promised two refunds on different items ordered. They h... See more
Company replied
The products them self are nice, however the customar service is horrible. It seems to me that you do not understand norwegian, or that you are using computers to answer messages. I rarely get an ans... See more
Company replied
East to order, and i love the fact you get points to use on your next box if you leave your opinion on the products you get in the box itself. I see a lot of people say they have problems with custome... See more
Company replied
2.8
Average
564 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
For me it’s been an expensive and…
For me it’s been an expensive and exhausting experience as a customer. I’ve been in touch in touch with customer service multiple times, and was promised two refunds on different items ordered. They had plenty of time to sort this out as it takes a long time from ordering till it’s actually being sent out. It seems like a a new person is answering each time, and it feels like they do not care. The only good thing is that I love the products.
29 November 2022
Reply from GLOSSYBOX
Hello Linn,
I am sorry to hear of the frustration caused regarding this.
I do want to assist and get this matter resolved as quickly as possible.
Can you please sign into your account to view the message I sent you and get back to me at your earliest convenience.
Kind regards,
Mary
Recommended
Recomnended
I am customer for glossybox almost 7years
Never got disapointed
28 November 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Many Nice products but not always …
Many Nice products but not always respond at e-mail if you have a problem. No phonenr. to you and that is a bit scary.
26 November 2022
Reply from GLOSSYBOX
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I orders a package 13 days ago
I orders a package 13 days ago, and hav not received it.
24 November 2022
Reply from GLOSSYBOX
.
I got the discount for non active
I got the discount for non active, and I’m an active member.
21 November 2022
Reply from GLOSSYBOX
Hello,
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Claire
Haven’t heard anything about my order
Ordered the advent calendar over a week ago and still haven’t heard anything about it.
15 November 2022
Reply from GLOSSYBOX
Hallo,
Takk for at du la igjen din anmeldelse!
Det er alltid en glede å motta denne tilbakemeldingen fra våre lojale kunder.
Tilbakemeldingen din hjelper oss alltid med å opprettholde og forbedre tjenestene våre, og teamet vil bli så glade for å høre dine hyggelige kommentarer.
Skulle du tilfeldigvis ha spørsmål eller spørsmål, ikke nøl med å kontakte oss, så hjelper vi deg gjerne.
Ta vare på deg og ha en fin dag.
Vennlig hilsen,
Jane
Lovely experience😃
The website was pretty easy to navigate, the checkout process took minutes, and it was overall a good experience!
21 November 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from GLOSSYBOX
Hello Anne,
Thank you for your review.
I am so sorry to hear that this discount did not apply to your recent order and I understand the disappointment this may have caused. I have sent a message via your account to assist you further with this matter.
I look forward to getting this resolved.
Best wishes,
Amy
Love ❤️Love❤️Love ❤️
18 November 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Poor customer service
17 November 2022
Reply from GLOSSYBOX
Hello Mona,
Thank you for taking the time to leave your review.
I am so sorry to hear about the issues you have faced. I have sent a message via your account, to assist you further with this matter. Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Everything’s just fine.
Nice and intuitive service. But could be even better if it was possible to 1. Switch language into English 2. Pay with Vipps. The rest is good.
14 November 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I like concept and the packaging and…
I like concept and the packaging and the products. But the delivery time is quite long and once I didn’t receive my package because of miscommunication this Wilson August and the package still hasn’t arrived back to me even though I were in contact with a customer services
11 August 2022
Reply from GLOSSYBOX
Hello Frida,
Thank you for leaving your review.
I am sorry to hear you have not received your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message.
Regards,
Claire
Its fast and easy to order
Its fast and easy to order, but why does it take so long for the payment to be withdrawn from my account...?
12 November 2022
Reply from GLOSSYBOX
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Rask service
31 October 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great experience
21 October 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Should be even easier to see where you…
Should be even easier to see where you can become a subscriber
7 October 2022
Reply from GLOSSYBOX
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind regards,
Nicola
Reply from GLOSSYBOX
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please do not hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
I love getting little surprises in the…
I love getting little surprises in the mail every month. All products are good quality and suit me and my profile.
23 August 2022
Reply from GLOSSYBOX
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.